User's Manual

E355 INSTALLATION GUIDE 29
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6
CHAPTER 6
Troubleshooting Guidelines
The troubleshooting guidelines provided in the following section are included to
help you install and configure your e355 successfully. Typical examples of
malfunction you may encounter while operating your e355 and steps you can take
to resolve them are listed in this chapter.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local Verifone representative for
assistance.
Device Does Not
Start
• Ensure that the battery charge state is not below the critically low level.
• Recharge the battery.
• Check if the battery is properly inserted. Remove the screw from the battery
cover. Slide the cover outwards, away from the device and the check if the
device and battery contacts are aligned.
Device Display
Does Not Show
Correct/
Readable Info
• Recharge the battery.
• Connect the e355 into a known-good power supply (if available) to see if this
clears the problem.
• If the problem persists, contact your local Verifone representative for
assistance.
NOTE
The e355 comes equipped with tamper-evident labels. The e355 unit contains no
user serviceable parts. Do not, under any circumstance, attempt to disassemble
the device. Perform only those adjustments or repairs specified in this guide. For
all other services, contact your local Verifone service provider. Service conducted
by parties other than authorized Verifone representatives may void any warranty.
CAUTION
Use only a Verifone-supplied power pack. Using an incorrectly rated power
supply may damage the device or cause it not to work as specified. Before
troubleshooting, ensure that the power supply being used to power the device
matches the requirements specified at the bottom of the device. (See
Specifications, for detailed power supply specifications.) Obtain the appropriately
rated power supply before continuing with troubleshooting.