M400 Installation Guide Verifone Part Number DOC445-006-EN-A, Revision A
M400 Installation Guide © 2020 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Guide Conventions . . . . . . . . . . . . . . . . . . . . . .
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Memory. . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is the primary source of information for setting up and installing the terminal. Audience Organization This guide is useful to anyone installing and configuring the terminal. This guide is organized as follows: Chapter 1, Terminal Overview. Provides an overview of the terminal. Chapter 2, Setup. Explains setup and installation of the terminal, selecting a location, and establishing connections with other devices. Chapter 3, Specifications.
P REFACE Guide Conventions Guide Conventions Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention 6 M400 INSTALLATION GUIDE Document Conventions Meaning Example Blue Text in blue indicates terms that are cross references. See Guide Conventions. Italics Italic typeface indicates book titles or emphasis. You must not use this unit underwater.
P REFACE Guide Conventions Acronym Definitions Acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions.
P REFACE Guide Conventions 8 M400 INSTALLATION GUIDE
CHAPTER 1 Terminal Overview A media-capable consumer-facing device that connects to a POS system which allows electronic payment transactions to be processed in multi-lane scenarios. It provides better media capabilities, more reliable hardware, and more efficient processing software. The terminal features a color 5” IPS LCD capacitive touch screen display, fast processor, abundant memory, PCI 4.x security, and an integrated contactless module.
TERMINAL O VERVIEW Features and Benefits Features and Benefits The terminal focuses on optimizing cost structure and providing better form factor by combining the right features and functions. Exceptional Ease of • Use • Touchscreen for icon-based applications or electronic signature capture support. • Intuitive telco-style keypad with colored control keys, interchangeably detects key presses from tactile keypad and the touchscreen.
CHAPTER 2 Setup This chapter describes the setup procedure for: Terminal Location • Terminal Location. • Inside the Shipping Carton. • Terminal Features. • Connection Ports. • M400 Connection Options. • MSAM Card. • Terminal Power Source. • Calibrate Touch Panel. • Smart Card Reader. • Magnetic Card Reader. • Contactless Smart Card Transaction. • Optional Accessories. The following are guidelines used to select an ideal location for the terminal.
S ETUP PIN Protection Measures Electrical • Considerations • Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). • Do not use the terminal near water or in moist conditions. • Disconnect the device from its POS terminal before cleaning.
S ETUP PIN Protection Measures The following table describes the two preferred mounting methods and the recommended measures to protect against PIN capture in four observation corridors: Table 3 Mounting Methods and Protection Measures Customer in Queue Customers Elsewhere On-site Cameras Use signage behind the PED Install so that customer is between PED and next in queue No action needed Do not install within view of cameras No action needed Install so that customer is between PED and next in que
S ETUP Inside the Shipping Carton Inside the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The terminal is a secure product. Tampering causes it to cease to function or to operate in an unsecured manner. Unpacking the To unpack the shipping carton: Shipping Carton 1 Remove and inspect the contents of the shipping carton.
S ETUP Terminal Features Terminal Features Familiarize yourself with the terminal features before continuing with the installation process: TOUCH SCREEN DISPLAY TELCO-STYLE KEYPAD MAGNETIC CARD READER AUDIO JACK SMART CARD READER Figure 2 M400 Features Front Panel The front panel offers the following features: • A touchscreen display. • A set of keys that include: • A 12-key, telco-style keypad (keypads may vary in style).
S ETUP Connection Ports Connection Ports The terminal has two ports available: USB Type C port for power and communications connection, and a Micro-USB port connector. Connecting Cables To connect required cable connections and other devices: and other Devices 1 Unscrew and remove cable cover as shown below. Figure 3 Removing Cable Cover 2 Connect required cable connections or optional devices. Attaching the USB C Cable provides multiple connection options.
S ETUP M400 Connection Options M400 Connection Options The M400 terminal can be connected to other systems using several methods. They all connect to the M400 using the USB Type C cable connected on the rear of the unit. Powered USB Cable Powered USB cable (PN CBL445-003-01-A) provides USB signal connectivity and power. It provides a convenient way of connecting other systems of the same type.
S ETUP Micro SD Card ICE Cubes Ice Cubes are devices that offer economical, efficient, flexible, and specific connectivity options. These modules are attached between a base module and an end cap to meet specific customer requirements for different communications interfaces. The available module functions are provided below: Base Module (PN 445-101-01-A) Provides the interface to the M400 terminal through the USB type C connector in the rear of the unit and the optional ICE cube modules.
S ETUP Micro SD Card 2 Place the terminal face down on a soft and clean surface. 3 Remove cable cover as shown in Figure 3. 4 Insert the micro SD card into its slot. μ D S Figure 7 Inserting a Micro SD Card To replace Micro SD card, gently slide out the old micro SD card before inserting a new one.
S ETUP MSAM Card MSAM Card You may need to install one or two Multiple Security Access Module (MSAM) cards or replace an old one. CAUTION Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharge can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. Installing or To install or replace MSAM cards: Replacing MSAM Card 1 Power off the terminal. 2 Place the terminal face down on a soft and clean surface.
S ETUP Terminal Power Source Terminal Power Source The terminal is powered by an external AC/DC power pack. When you have finished installing the necessary cards and/or optional devices, you are ready to connect the terminal to the power source. The terminal requires connection to a power outlet with a dedicated circuit or an uninterruptible power supply (UPS). If other devices are plugged into the same circuit, the terminal can potentially experience power fluctuations that might cause it to malfunction.
S ETUP Calibrate Touch Panel Calibrate Touch Panel The terminal requires a touch screen calibration at the time of installation. The terminal should be powered on and allowed to stabilize at normal operating temperature; usually this takes no longer than 60 seconds, even if the terminal was previously in a cooler or warmer location. The touch screen calibration procedure should then be performed. Also, while in System Mode, verify the time on the unit is correct.
S ETUP Magnetic Card Reader Magnetic Card Reader The terminal has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments. Using the Smart Card To use the smart card reader (credit/debit card transaction): Reader (Credit/Debit Card Transaction) 1 Position a magnetic card with the stripe in the card reader 2 Swipe it through the magnetic card reader.
S ETUP Optional Accessories Optional Accessories These accessories can be used to further enhance the device’s functionality. See Accessories and Documentation for additional information. Privacy Shield The privacy shield is used to hide the keys while the cardholder enters a PIN during a transaction. Figure 13 M400 Privacy Shield Installing the Privacy To install a privacy shield: Shield 1 Squeeze in sides to slide in hooks into the slot.
S ETUP Optional Accessories 45 Figure 16 M400 Series Stand Docking the Terminal To dock the terminal on the stand: on the Stand 1 Place the terminal on the base. Ensure that the stand screws align with the keyholes found at the back of the terminal. Figure 17 Docking Terminal onto the Stand 2 Slide down terminal to lock in place.
S ETUP Optional Accessories Undocking the To undock the terminal from the stand: Terminal from the Stand 1 Slide off terminal upward to unhook the terminal from the stand. Figure 19 Undocking Terminal from the Stand 2 Lift terminal off the stand. Figure 20 NOTE Lifting Terminal off the Stand When conducting customer transactions, you can remove the terminal or adjust the stand orientation for convenience.
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the terminal. Power Rating • Power Pack • 12 V DC, 1 A UL/cUL, ITE listed, LPS power supply • Input rated: 100-240 V AC, 50/60 Hz • Output rated: 12 V DC, 1 A, 12 W Temperature • • External • Dimensions • • Weight • Processor • Memory • Display • Operating temperature: -5° to 40° C (23° to 122° F) Storage temperature: -20° to 60° C (-4° to 140° F) Length: 173 mm (6.81 in.) Width: 175 mm (6.
S PECIFICATIONS SD Card Reader SD Card Reader Integrated Contactless Reader The terminal has one Micro Secure Digital (SD) card slot. ISO 14443, ISO 18092, EMV, FeliCa Keypad • Audio Jack • Three color-coded function keys below the keypad • Keys can be simulated on touchscreen 3.5 mm headphone jack Peripheral Ports • • Security 28 M400 INSTALLATION GUIDE 12-key Telco-style keypad one USB Type C port for ICE Cube Base module connection. one Micro-USB port for a graphometric stylus connection.
CHAPTER 4 Maintenance and Cleaning The M400 device has no user-maintainable parts. It can, however, be cleaned. General Care Your terminal device is a product of superior design and craftsmanship and should be treated with care. The following suggestions will help you protect your warranty coverage. • Keep the device dry. Precipitation, humidity, and all types of liquids or moisture can contain minerals that will corrode electronic circuits.
Surface Cleaning Surface Cleaning To clean the device, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or display.
CHAPTER 5 Service and Support Contact your local Verifone representative or service provider for any problems on your terminal. For product service and repair information: Service Returns NOTE • USA – Verifone Service and Support Group, 1-800-837-4366, Monday - Friday, 8 A.M. - 8 P.M., Eastern time. • International – Contact your Verifone representative. You must obtain a Merchandise Return Authorization (MRA) number before returning the terminal to Verifone.
S ERVICE AND S UPPORT Accessories and Documentation • NOTE Reference the model and part number in the Note box One MRA number must be issued for each terminal you return to Verifone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned. 5 Keep a record of the following items: Accessories and Documentation • Assigned MRA number(s).
S ERVICE AND S UPPORT Accessories and Documentation Refer to the following set of documents to learn more about the terminal: M400 Certifications and Regulations VPN - DOC445-001-EN M400 Series Quick Installation Guide VPN - DOC445-002-EN M400 Series Ice Cube Certifications and Regulations VPN - DOC445-005-EN M400 Series Ice Cube Quick Installation Guide VPN - DOC445-006-EN M400 Series Stand Quick Installation Guide VPN - DOC445-007-EN M400 Series Privacy Shield Quick Installation Guide VPN - DO
S ERVICE AND S UPPORT Accessories and Documentation 34 M400 INSTALLATION GUIDE
CHAPTER 6 Troubleshooting Guidelines This chapter lists typical examples of malfunctions that you may encounter while operating your terminal and the steps that you can take to resolve them. The troubleshooting guidelines provided in the following sections are included to assist successful installation and configuration of the terminal. Please read these troubleshooting examples if you are having problems operating your unit.
TROUBLESHOOTING G UIDELINES Blank Display Blank Display When the terminal display is blank: • If the terminal display is dark, tap the screen with the stylus or your finger. If the unit was in screen-saver mode, the screen will turn on when touched. • If the display does not show correct or readable information, check all cable connections. If the problem persists, contact your local Verifone representative for assistance.
TROUBLESHOOTING G UIDELINES Transactions Fail To Process M400 INSTALLATION GUIDE 37
TROUBLESHOOTING G UIDELINES Transactions Fail To Process 38 M400 INSTALLATION GUIDE
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