Installation Guide

M400 INSTALLATION GUIDE 33
CHAPTER 5
Service and Support
Contact your local Verifone representative or service provider for any problems on
your terminal.
For product service and repair information:
• USA – Verifone Service and Support Group, 1-800-834-4366,
Monda
y - Friday, 8 A.M. - 8 P.M., Eastern time.
• International – Contact your Verifone representative.
Service Returns
You must obtain a Merchandise Return Authorization (MRA) number before
re
turning the terminal to Verifone. The following procedure describes how to
return one or more terminals for repair or replacement (U.S. customers only).
Returning One or
More Terminals for
Repair or
Replacement
1 Gather the following information from the printed labels on the bottom of each
terminal to be returned:
• Product ID, including the model and part number. For example, “M400”,
“m445-xxx-xx”, and “
PTID xxxxxxxx.”
• Serial number (S/N xxx-xxx-xxx).
2 Obtain the MRA numbers by completing the following:
• Call Verifone within the United States toll-free at 1-800-Verifone and follow
th
e automated menu options.
• Select the MRA option from the automated message. The MRA
de
partment is open Monday–Friday, 8 A.M.–8 P.M., Eastern time.
• Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with
the
information
gathered in Step 1, to the MRA department at 1-727-953-
4172 (U.S.).
• Address the fax clearly to the attention of the “Verifone MRA Dept.” Include
a
telephone number where you can be reached and your fax number.
• Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/
contact/contact_form.cfm.
• Address the Subject box with to “Verifone MRA Dept.”
NOTE
For international customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.