User Manual

SERVICE AND SUPPORT
Accessories and Documentation
38 M400 INSTALLATION GUIDE
• Reference the model and part number in the Note box
3 Describe the problem(s).
4 Provide the shipping address where the repaired or replacement unit must be
returned.
5 Keep a record of the following items:
• Assigned MRA number(s).
• Verifone serial number assigned to the terminal you are returning for
service or repair (serial numbers are located on the bottom of the unit).
• Shipping documentation, such as air bill numbers used to trace the
shipment.
• Model(s) returned (model numbers are located on the Verifone label on the
bottom of the terminal).
Accessories and
Documentation
Verifone produces accessories and documentation for the terminal. Refer to the
part number in the left column when ordering.
Verifone Online Store at www.store.verifone.com
• USA – Verifone Customer Development Center, 1-800-834-4366,
Monday - Friday, 7 A.M. - 8 P.M., Eastern time
• International – Contact your Verifone representative
Below are accessories used with your terminal. Contact your Verifone distributor
to determine which of the accessories fit your requirements.
NOTE
One MRA number must be issued for each terminal you return to Verifone, even
if you are returning several of the same model.
Table 1 Accessories and VPNs
Accessory Part Number Description
Power pack PWR445-001-01-A M400 DC power pack
Verifone cleaning Kit VPN 02746-01 Cleaning kit
Privacy Shield PPL445-013-01-A PCI Privacy Shield
Stand TBD Multilane Stand
Stylus STY445-001-01-A Passive Stylus
Holster PPL445-008-01-A Stylus Holster
Berg Adaptor 445-100-01-A Berg Adaptor Cable
Base Module 445-101-01-A ICE Cube Base Module
Serial (COM) Interface
Module
445-102-01-A RS-232 Serial Interface
USB Interface Module 445-103-01-A USB Interface
Ethernet Interface Module 445-104-01-A Ethernet Interface Module