MX800 Series Installation Guide
MX800 SERIES INSTALLATION GUIDE
MX800 Series Installation Guide Part Number 23752, Revision C April 25, 2008 VeriFone®, Inc. 2099 Gateway Place Suite 600 San Jose, CA 95110 Telephone: 408-232-7800 http://www.verifone.com Printed in the United States of America. © 2008 by VeriFone, Inc.
MX800 SERIES INSTALLATION GUIDE
CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions Used in This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gap in Captured Signature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 No Response From the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 CHAPTER 5 VeriFone Service Return a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 and Support CHAPTER 6 Specifications Terminal Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 I N D E X . . . . . . .
PREFACE This guide is your primary source of information for setting up and installing the MX800 Series terminals, the MX870™, MX860™, MX850™, and MX830™. Intended Audience Document Organization This guide is useful for anyone installing and configuring the MX800 Series terminals. A basic description of terminal features is also provided. The following chapters are included: Chapter 1, Features, explains the features of and factory options for the MX800 Series terminals.
Conventions Used in This Document The following table describes the conventions used: Table 1 Convention Meaning Blue Text in blue indicates terms that are cross referenced. Courier Courier font is used when specifying text that you would enter at a command prompt. Italic Italic font style indicates book titles or emphasis. SCREENTEXT Used when specifying on-screen text that is tapped or selected, and for keys to be pressed.
CHAPTER 1 Features This chapter presents an overview and feature list for the MX800 Series terminals. MX800 Series terminals are designed to offer customers outstanding flexibility with the help of the terminals' unique modular design that supports a full line of payment and value-added applications such as loyalty or prepaid cards. In addition, they are easy to use, secure, and highly reliable–backed by two decades of VeriFone leadership in electronic payment.
MX830 The MX830 has a 3.5-inch backlit, 16-shade grayscale display with optional touch screen and ATM-style screen-addressable keys. Stylus The signature capture stylus is available for any MX800 Series terminal with a touch screen. Signature capture capability allows capture of virtual signatures, which can be stored as tagged image file format (TIFF) files using capacitive touch technology.
Table 3 Features and Benefits (Continued) Features Benefit Sophisticated security Includes 3DES encryption, Master Key/Session Key and Derived Unique Key Per Transaction (DUKPT) key management; also incorporates VeriShield file authentication and tampering safeguards. 32-bit microprocessor Streamlines processing, even on complex transactions. Flash and RAM Ample memory to support multiple payment and value-added applications simultaneously.
Applications Standard payment applications are available from VeriFone to interface with most ECRs. Applications for the terminals are written using a C-based programming language. These programs can be downloaded directly from an ECR, another terminal, or a development PC using the MX800 Series terminal System Mode. Terminal System Mode can also be used for diagnostics, changing the password, and Master Key injection. For further information on System Mode, see the MX800 Series Reference Manual.
CHAPTER 2 Installation This chapter describes the MX800 Series installation procedures and includes connection examples. Installing the Device Unpacking This section presents installation guidelines for the MX800 Series terminal. Open the shipping carton and carefully inspect the contents for possible tampering or shipping damage. WARNING Do not use a damaged terminal.
Cable Tie-down Strap and Screw Multiport Cable Power Pack Stylus and Tether (Optional) Stylus Mounting Holster (Optional) Figure 1 To unpack the shipping carton 8 1 Example of Terminal Product Components With the shipping carton right side up, open the top and remove all items from the carton: • Terminal unit • Cable tie-down strap and screw • Power pack (power supply) • Multiport cable • Stylus and tether (optional) • Mounting holster (optional) 2 Remove the protective plastic wrap from
Selecting a Location Use the following guidelines to select a location for the MX800 Series terminal. 1 Select a location for the terminal that offers adequate ventilation and protection and is convenient for the user and merchant. WARNING The MX800 Series terminal is designed for indoor use only. 2 3 Place the MX800 Series terminal on a flat surface, such as a table or countertop, or mount it on a mounting stand supplied by VeriFone.
6 Slide the terminal down until the unit seats securely. Figure 2 PIN Protection Measures Aligning MX800 Series Terminal with the Typical Mounting Plate The following techniques can be employed to provide for effective screening of the PIN-entry keypad during the PIN entry process. These methods would typically be used in combination, though in some cases a method might be used singly.
Table 4 Mounting Methods and Protection Measures Customer In Queue Customers Elsewhere On-Site Cameras Use signage behind the PED Install so that customer is between PED and next in queue No action needed Do not install within view of cameras No action needed Install so that customer is between PED and next in queue No action needed Do not install within view of cameras Method Cashier Countertop without stand Countertop with stand VeriFone also recommends instruction of the cardholder regard
3 Route the multiport cable through the races in the countertop wedge or through the races underneath the wedge. Figure 4 Installing the Countertop Wedge . Installing I/O Modules Use the following steps to install optional I/O modules: NOTE The retaining screws are captive, which means they do not actually separate from their seats, but only from the mounting hole. 1 Loosen the module retaining screw on the bottom of the terminal (Figure 5) until the old module can slide out.
2 Slide the module into place (Figure 6) and secure the retaining screw. Figure 6 Installing MSAM Cards Installing the Module Follow the steps below to install smart cards (MSAM cards). Often merchants are issued MSAM cards to run small applications, such as loyalty programs. MSAM cards are used only with MX800 Series terminal smart card configurations. 1 Unplug the power pack from the multiport cable. 2 Place the terminal upside down on a soft, clean surface to protect the lens from scratches.
4 Remove any previously installed MSAM card by sliding the card from the MSAM cardholder. Figure 8 NOTE Before inserting the MSAM card, position it with the card’s gold contacts facing the smart card reader end of the terminal. The cardholder connector base has a set of contacts and a notch on one corner to ensure the MSAM card is positioned correctly. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way.
6 Reinstall the compartment cover and door screw. Figure 10 Installing the Trimplate The MX800 Series terminal can be fitted with interchangeable trimplates to customize the appearance of the terminal. MX870 trimplate installation is explained below. Trimplates for the MX860, MX850, and MX830 are snapped straight down and are not rocked into place. 1 Insert the trimplate by lining up the three notches of the face plate into the unit. 2 Firmly snap the top part of the trimplate to secure it.
Multiport Cable The MX800 Series terminals use a multiport cable (Figure 12) to make most connections, including connections to: • an ECR • an Ethernet LAN • a development/host PC Figure 12 CAUTION Sample Multiport Cable: Front and Rear Improper installation or removal of the terminal connector may permanently damage the MX800 Series terminal. The following precautions must be taken with multiport cables: 16 • Do not force the terminal connector into place.
Connecting ECR in Tailgate Mode To connect an ECR to the MX800 Series terminal, insert the multiport cable plug into the bottom socket on the terminal, as shown in Figure 13.
Connecting to a Host PC To connect the MX800 Series terminal to a development PC, see Figure 14, which shows a USB connection with the 23741-02-R multiport cable.
Power Up with the Multiport Cable This section describes how to connect the MX800 Series terminal to a power source using the multiport cable. NOTE WARNING If connected to an ECR, the MX800 Series terminal can receive power from the ECR. Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. 1 Make all other connections before connecting the power pack. 2 Insert the multiport cable connector into the port on the back of the terminal (see Figure 15).
Calibrate Touch Screen The MX800 Series terminal requires a touch screen calibration at the time of installation. The terminal should be powered on and allowed to stabilize at normal operating temperature; usually this takes no longer than 30 minutes, even if the terminal was previously in a cooler or warmer location. The touch screen calibration procedure (below) should then be performed.
CHAPTER 3 Maintenance The MX800 Series terminal has no user-maintainable parts. The smart card implementation is a proprietary hardware solution that has no serviceable parts. Cleaning the Terminal CAUTION Smart Card Reader To clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use the VeriFone Cleaning Kit (P/N 02746-01).
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CHAPTER 4 Troubleshooting During normal, day-to-day operation of your MX800 Series terminal, it is possible for minor malfunctions to occur. Following are some examples of possible problems, and steps to resolve them. VeriFone follows stringent quality control standards in the manufacture of MX800 Series terminals. Each unit that leaves the factory has been rigorously tested to ensure quality and reliable operation.
Transaction Fails to Process The following are the corrective steps to be taken if the terminal does not process the transaction. There are several possible reasons why the terminal may not be operating correctly or processing transactions. To check the most likely causes, follow the steps below.
Gap in Captured Signature No Response From the Touch Screen The following are the corrective steps to be taken if there is a gap in captured signature. (This procedure does not apply to the MX830 terminal without touch screen.) 1 Ensure that the stylus is pressed hard during signature capture. 2 If the problem persists, contact your local VeriFone representative for assistance. The following are the corrective steps to be taken if the touch screen does not respond or displays the incorrect response.
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CHAPTER 5 VeriFone Service and Support For MX800 Series terminal problems, contact your local VeriFone representative or service provider. For MX800 Series product service and repair information: Return a Terminal for Service • USA – VeriFone Service and Support Group, 1-800-834-9133, Monday - Friday, 8 A.M. - 7 P.M., EST. • International – Contact your VeriFone representative. Before returning the MX800 Series terminal to VeriFone, obtain a Merchandise Return Authorization (MRA) number.
4 NOTE 28 Give the MRA representative the information gathered in step 1. If the list of serial numbers is long, fax the list, along with the information gathered in step 1, to the MRA department at 727-953-4172. • Please address the fax clearly to the attention of the “VeriFone MRA Dept.” • Include a telephone number where you can be reached, as well as your fax number. • You will be issued an MRA number(s) and the fax will be returned to you.
CHAPTER 6 Specifications Terminal Specifications This chapter discusses power requirements, dimensions, and other specifications of the MX800 Series terminals. Table 5 Power MX800 Series Terminal Specifications • Peripheral power requirements: DC power pack: 12 V DC at 1.0 A • Power pack requirements:120 V AC at 60 Hz (U.S.
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INDEX A acronyms, Installation Guide 2 applications 6 audience, Installation Guide 1 C captured signature, troubleshooting 25 connecting ECR Tailgate 17 Ethernet LAN 18 multiport cables 16 to Host PC 18 to USB host or hub 18 contactless smart cards 5 conventions, documentation 2 countertop wedge, installing 11 D Display features 3 troubleshooting 23 E ECR connection, tailgate mode 17 Ethernet LAN connection 18 F factory options 5 speakers 5 features 3 and benefits 4 Display 3 overview 3 total cost of ow
features 3 troubleshooting 23 P PC connection 18 PIN protection measures 10 power up with multiport cable 19 product ID 27 S serial number 27 serial port, troubleshooting 23 service MX800 Series 27 returning a terminal 27 smart cards, contactless 5 specifications, MX800 Series 29 stand mount for MX800 Series 9 stylus, troubleshooting 24 32 MX800 SERIES INSTALLATION GUIDE T terminal repair 27 replacement 27 service and support 27 touch screen, troubleshooting 25 transaction failure, troubleshooting 24 t
MX800 SERIES REFERENCE MANUAL 33
VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.
