User guide

10
CHARGELOGIC – USING PIN PADS AND SWIPE DEVICES
 The touch screen is not working.
o Navigate the screen menu by using the buttons and select Calibrate to enable the
touchscreen functionality. You may have to restart the PIN pad.
 Nothing happens when the USB icon is selected.
o A USB cord is not being used.
 The computer does not recognize the PIN pad when plugged into a USB port.
o Install the 32-bit VeriFone USB drivers from
https://www.chargelogic.com/system/4.00.04/installvfi.msi or download the 64-bit driver
off the Partner Portal at https://www.chargelogic.com/partners/software/hardware. Save
the 64-bit driver to your computer. Select the PIN pad on the device manager and point it
toward the driver’s location.
o After installing the driver, power off the PIN pad and power back on.
 The PIN pad does not have the VeriFone drivers.
o Install the 32-bit VeriFone USB drivers from
https://www.chargelogic.com/system/4.00.04/installvfi.msi or download the 64-bit driver
off the Partner Portal at https://www.chargelogic.com/partners/software/hardware. Save
the 64-bit driver to your computer. Select the PIN pad on the device manager and point it
toward the driver’s location.
o After installing the driver, power off the PIN pad and power back on.
 The PIN pad does not have the ChargeLogic OPOS CCO Controls.