User guide

3
CHARGELOGIC – USING PIN PADS AND SWIPE DEVICES
Entering Account Information at the POS
Account information can be entered using only the keyboard or a non-OPOS wedge-style swipe device,
so long as you do not need to take PIN-secured debit cards and can configure the swipe device to use
Track 2 data. In these scenarios, only the ChargeLogic Basic EFT granule is required.
If you have an OPOS swipe device or a hardware PIN pad, you must purchase the ChargeLogic Basic and
Advanced granules. The Debit Card Processing granule is additionally required for processing PIN-secured
debit cards.
OPOS devices do not work over terminal services. The standard configuration for remote PIN pad usage is
RTC over WAN. The VeriFone drivers are OPOS-based. OPOS drivers use the Computer registry hive to
maintain setup and state data; they only expect one device to be connected to the computer at one time.
It can be set up with a terminal server and map the COM port through, but, while the first user’s PIN pad
will work, the subsequent PIN pads will not. Remote Classic users cannot be supported unless there are
multiple instances of the NAV database with replication occurring, as happens with LS Retail.
The VeriFone MX900 series pin pads can be configured for use with a network cable, which can enable
them to work over terminal services; however, the current form agent is not compatible with this setup.
Ordering VeriFone MX Devices
ChargeLogic is compatible with the following VeriFone PIN pads: VeriFone MX830, VeriFone MX850,
VeriFone MX860, VeriFone MX870, VeriFone MX880, and VeriFone MX915. If they are ordered through
ChargeLogic, we will: 1) Order the PIN pad and accessories from a VeriFone distributor; 2) Have the PIN
pad drop-shipped to a key injection facility; 3) Prepare the key injection request forms and send them to
the injection facility; 4) Pay for shipping costs to the injection facility; 5) Load the software onto the PIN
pads using the VeriFone DDL.exe tool and the ChargeLogic application package; and 6) Ship the PIN pad
directly to the customer.
Prepayment must be received prior to ChargeLogic ordering the hardware from their vendor. The end
user must know what processor is being used, and, for most, the encryption key must be acquired from
the end user’s merchant services representative.
The PIN pad order should include the PIN pads themselves, their power supplies, and the connecting
cables. By default, ChargeLogic will order “smart card” terminals, or PIN pads that are capable of
processing credit cards with integrated chips (also known as EMV and “chip and PIN”). Although American
merchants are not yet required to take EMV cards, VISA has been encouraging EMV Chip adoption,
hoping to have it in place by 2017. PIN pads without EMV capability can also be purchased.
Most merchants will need to purchase power supplies (“VeriFone Power Pack” or “VeriFone 900 Power
Pack” on the Partner Order Form) and separate cables to connect the PIN pads to the terminals (“VeriFone
USB Multiport Cable” on the Partner Order Form, also known in the industry as the “blue cables,” or the
“VeriFone USB Cable – 900 series”). Two other options available on the Partner Order Form for the MX800
series terminals are the VeriFone Serial Multiport Cable, if a terminal contains a serial port (not common
any more), and the VeriFone Powered USB Multiport Cable (also known in the industry as the “yellow