User guide

6
CHARGELOGIC – USING PIN PADS AND SWIPE DEVICES
3. Press the Send button on the popup window. A window will appear with file download progress.
4. After the file is sent, the window will go away.
On the PIN Pad
1. There will be a SUCCESS message once the full installation is complete (this may take an
additional minute or so).
2. Reboot the device by returning to the Home screen, and then selecting the reboot button.
To load the ChargeLogic (form agent) application:
On the Computer
Select the appropriate file (dl-USB_FA3.0.0W_130521.tgz). Right click this file and select “Transmit
to Device.”
On the PIN Pad
The PIN pad will open in Form Agent.
On the Computer
1. Select the appropriate file (dl-unsigned.tgz). Right click this file and select “Download to Mx800
(serial).”
2. The Downloader utility will appear. Check the box “Send XDLD Command,” and then select
“Partial” and “Restart Device.”
3. Click Send.
ChargeLogic System Setups for Hardware
Non-OPOS MSR
There is very little setup to be done in ChargeLogic in order to use a non-OPOS magnetic stripe reader.
Most of these readers are designed to be plug and play, but, inevitably, there are situations where a plug
and play device does not work as expected. In order to use a non-OPOS MSR, here are some standard
instructions:
1. Plug in the reader.
2. Download the required drivers. This may happen automatically or you may have to go to the
manufacturer’s website to find the driver.
3. Specify on the MSR whether or not you will be only sending Track 1 or Track 2 data. In
ChargeLogic, only one Track should be sent. Processors tend to prefer Track 2, while many
merchants prefer Track 1, as it contains the customer name. You may need to locate the
manufacturer programming tools on the website in order to accomplish this.
4. In ChargeLogic, set the Industry Type on the Store card to “Retail.”
5. In ChargeLogic, check “Track 1 Capable” or “Track 2 Capable” on the Capabilities tab on the
Terminal card.
The MSR might have multiple modes; select Keyboard Emulation mode, where the data is sent as if the
MSR were a USB keyboard. This is PCI-compliant so long as the data are not retained.
VeriFone MX PIN Pads
Once the PIN pads are programmed, there are setups within ChargeLogic that must be performed. The
below instructions and more details are found in the ChargeLogic User Guide for your version.