User's Manual

CHAPTER 3
BASIC TROUBLESHOOTING
This section briefly describes how to troubleshoot some possible common problems that may rise
during the normal operation of the NURIT 8000.
Before requesting service for this unit, check the
list below for a possible cause of the problem you are experiencing. Some simple checks on your
part may solve the problem, and restore proper operation. If you are still unable to solve the
problem, contact the technical support help desk. Do NOT
try to solve the problem by
opening the terminal yourself!
Terminal seems to have no power
•
Make sure the AC adapter is fully plugged into the wall outlet, and that its barrel connector
mates properly with the terminal’s PWR jack.
• If using the NURIT 3010*, try pressing <ON/STANDBY> on the keypad .
•
If using the NURIT 3010, allow the battery to charge 10 to 12 hours with the terminal on and
AC adapter plugged into the wall (in standby mode).
“NO LINE” appears on the display
• Check that the telephone (RJ-
11) connector is securely mated with the TEL socket on the
terminal, and into the wall.
•
NURIT was designed for a dedicated phone line. It should not be on a splitter, or on a
rollover phone system.
• An exchange prefi
x may or may not be needed. Make sure terminal has correct settings for an
exchange prefix (see page 67).
•
If using a NURIT 3010, make sure that you are receiving radio coverage in the area where you
are located.
Printer does not function properly
• Check t
hat the paper has been fed to the printer properly (underhand). See the figure and
instructions in Appendix C. The NURIT 8000 uses thermal paper only.
• Check there is paper in the printer compartment. Replace if required.
• If printer continues working even
though the paper has been used up, check that the ‘end of
paper’ detector in the printer mechanism is not blocked by a torn piece of paper.