User's Manual

Installation Manual 59
Problem Remedy
Transactions
cannot be
completed
successfully
1. Try to perform the
transaction using a
different magnetic or smart
card (model-dependent).
2. Make sure you have inserted
or swiped the card in the
proper manner.
3. Attempt to complete
several transactions
manually using the terminal
keypad instead of using
customer cards.
If all these transactions are
completed successfully,
contact an authorized
service representative.
4. If a manually performed
transaction is not
completed successfully,
verify that the wireless
transmission quality is
sufficient to complete the
transaction. Try changing
your location to obtain
improved transmission
quality.
5. If the problem persists,
contact an authorized
service representative.