User's Manual

NURIT 8400
Installation Manual 47
19. Troubleshooting
The NURIT 8400 has been designed for trouble-free operation,
though minor problems may occur during installation and use.
This section briefly describes how to troubleshoot some
possible common problems that may arise during the normal
operation of the NURIT 8400.
Before requesting service for the terminal, read this section to
find a possible remedy for the problem. If you are still unable to
solve the problem, contact a service representative. Do not try
to solve the problem by opening the terminal yourself.
The POS terminal appears to have no power
1. Check all cable connections.
2. If possible, try connecting the PIN pad to a different POS terminal
or ECR.
3. Try adjusting the LCD display contrast settings, using the
designated, model-dependent key combination.
4. If the problem persists, contact an authorized service
representative.
The keypad does not respond
1. Refer to user documentation for the particular application in use.
2. If the problem persists, contact an authorized service
representative.
An incorrect response or data is obtained
1. Refer to user documentation for the particular application in use.
2. If the problem persists, contact an authorized service
representative.
"Tampered Device" is displayed on the screen
and the PIN pad is inoperable
• Contact an authorized service representative.