Omni 3210 Installation Guide
IMPORTANT NOTICE Lithium Battery Caution. The Random Access Memory (RAM) in the Omni 3210 terminal is protected by a lithium battery. Do not, under any circumstances, attempt to replace this battery. Failure to comply may void the product warranty. No Warranty. Although VeriFone has attempted to ensure the accuracy and completeness of its contents, this manual may contain errors or omissions. Limited Liability.
Omni 3210 Installation Guide Table of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Installing the Omni 3210 Step 1: Select a Location for the Terminal . . . . . . . . . . . . . . .7 Step 2: Unpack the Shipping Carton . . . . . . . . . . . . . . . . . . . .8 Step 3: Examine Terminal Features . . . . . . . . . . . . . . . . . . .10 Step 4: Connect the Terminal to a Telephone Line . . . . . . . .13 Step 5: Connect Optional Device(s) . . . . . .
Omni 3210 Installation Guide 4
Omni 3210 Installation Guide Introduction The new Omni 3210 terminal from VeriFone expands the capabilities of the popular Omni 3200 terminal with the addition of an internal PIN pad for processing debit, electronics benefits transfer (EBT), and other PIN-based transactions (see Figure 1). Figure 1 Omni 3210 Point-of-Sale Terminal The Omni 3210 terminal’s internal PIN pad eliminates the need to purchase and connect an external PIN pad, and also saves valuable countertop space.
Omni 3210 Installation Guide Figure 2 Omni 3210 Terminal with Swivel Stand The Omni 3210 terminal is attractive, compact, easy to learn and use, and very reliable.
Omni 3210 Installation Guide Installing the Omni 3210 Step 1: Select a Location for the Terminal To select the best location for your Omni 3210 terminal, follow these important guidelines: Ease of Use Select a location that contributes to the terminal’s ease of use: • A location convenient for both merchant and cardholder. • A flat support surface, such as a countertop or table. • Proximity to a power outlet and a modular RJ-11 type telephone line connection.
Omni 3210 Installation Guide Electrical Considerations Caution: Due to risk of electrical shock or damage to terminal components, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Avoid using this product during electrical storms.
Omni 3210 Installation Guide Note: If the terminal or any product component appears damaged or to have been tampered with, immediately notify the shipping company and your VeriFone distributor or service provider. Caution: Do not use a terminal that has been damaged or tampered with.
Omni 3210 Installation Guide Step 3: Examine Terminal Features Before you continue the installation, please take a moment to note the important features of the Omni 3210, as shown in Figure 5 below.
Omni 3210 Installation Guide • A magnetic stripe card reader, built in to the right side of the terminal. A graphical icon, shown to the right, indicates the proper card position and swipe direction (see Figure 6). Figure 6 • Using the Magnetic Stripe Card Reader A thermal printer, integrated into the upper part of the terminal. In the top left corner of the terminal is a small, green “power-on” and “no paper” indicator light, and a paper feed button.
Omni 3210 Installation Guide Card Reader Slot Power Port Telset Port Telco Port Figure 7 Bar Code / PIN Pad Serial Port RS232 Serial Port Omni 3210 Connection Ports Telephone Line Ports • On the left side of the back panel are two RJ-11 type modular jacks for connecting the terminal to a telephone line: The first port is identified by a telephoneshaped “Telset” icon, shown to the right.
Omni 3210 Installation Guide The first serial port is identified by the “RS232” icon shown to the right. You use the RS232 port to connect a VeriFone CR 600 check reader, or a similar type of serial device. The second serial port is identified by “Bar Code” and “PIN Pad” icons, shown to the right. You use the Bar Code/PIN Pad port to connect a PIN pad, smart card reader/writer, or bar code wand.
Omni 3210 Installation Guide Figure 8 Direct Telephone Line Connection About Pass-Through Telephone Line Connections With a pass-through connection, the terminal uses a telephone line that is shared by a standard telephone base unit (see Figure 9). A pass-through telephone line connection is useful when you want to save the cost of an additional dedicated or leased line.
Omni 3210 Installation Guide RJ-11 Type Modular Wall Jack Telset Port Telco Port Telephone RJ-11 Type Jack in Telephone Base Figure 9 Pass-Through Telephone Line Connection Now that you know the advantages and disadvantages of direct and pass-through telephone line connections, you can proceed to install the type of connection you want. Set Up a Direct Telephone Line Connection To set up a direct telephone line connection for your Omni 3210 terminal, follow these steps (refer to Figure 8): 1.
Omni 3210 Installation Guide 2. Insert the connector on the other end of the cord into a nearby RJ-11 type telephone company wall jack. (If you do not have this type of modular wall jack, you can obtain an adapter from a local business supply store.) Set Up a Pass-Through Telephone Line Connection To set up a pass-through telephone line connection using two telephone line cords, follow these steps (refer to Figure 9): 1.
Omni 3210 Installation Guide Setting Up Telephone Line Connections for Omni 3210 Terminals with Attached Swivel Stand An optional swivel stand is available for the Omni 3210 terminal. Many terminals come with the swivel stand already attached, as shown to the right, and with two pre-installed “pigtail” cables that let you conveniently connect the power cable and telephone line cord.
Omni 3210 Installation Guide Step 5: Connect Optional Device(s) The Omni 3210 supports the complete line of VeriFone peripheral devices designed for use with electronic point-ofsale terminals. For complete information about how to install and use a peripheral, please refer to the user documentation supplied with that device. Using the two RJ-45 type serial ports on the back panel of the terminal (the RS232 port and the Bar Code/PIN Pad port), you can connect up to two optional devices to the terminal.
Omni 3210 Installation Guide Connect a CR 600 Check Reader Caution: Some peripherals require a separate power source. Before connecting a CR 600 check reader or similar device, turn off power to the terminal. To connect a CR 600 check reader (see Figure 10): 1. Insert the round mini-DIN type connector on one end of the serial cable into the TERM. (i.e. Terminal) port on the back of the check reader. 2.
Omni 3210 Installation Guide Connect a Smart Card Reader/Writer or PINpad 501 To connect a VeriFone SC 4XX or SC 5XX smart card reader/ writer, or a PINpad 501, to the Omni 3210 terminal (see Figure 11): 1. If a serial cable is not already connected to the smart card reader/writer or PINpad 501, insert the RJ-11 type plug on one end of the cable into the modular jack on the device. 2.
Omni 3210 Installation Guide Figure 12 Bar Code Wand Connection Connect an External PIN Pad The Omni 3210 terminal comes with an internal PIN pad. In some cases, however, it may be necessary to install an external PIN pad to use instead of, or in addition to, the internal PIN pad, if necessary (see Figure 13 and Figure 14). To connect an external PIN pad to the Omni 3210 terminal: 1.
Omni 3210 Installation Guide Figure 13 PINpad 101/102/1000 Connection Figure 14 PINpad 201/301/2000 Connection Connect an External VeriFone Printer The Omni 3210 terminal comes with an integrated thermal printer. The Omni 3210 can also support an external VeriFone printer — the Printer 250. This external printer can be used in addition to, or instead of, the integrated printer to meet the requirements of the terminal application.
Omni 3210 Installation Guide Note: To connect a Printer 250, a custom interface cable is required. The specifications for this cable are published in the Omni 3200/3210 Reference Manual (VeriFone Part Number 22295).
Omni 3210 Installation Guide To insert the end of the connector into the Power port, align the connector so the plastic locking part that projects from the connector is pointing upward. When the connector is in position, twist it to the left, as indicated by the word “LOCK” on the connector, and toward the “locked” icon on the left side of the power port. The “locked” icon is shown to the right.
Omni 3210 Installation Guide flashing off and on, indicating that there is no paper in the printer.) Caution: The AC adapter on the Omni 3210 power pack is designed to ensure your personal safety and to be compatible with this equipment. Please follow these guidelines: • Do not use the adapter in a high moisture environment. Never touch the adapter when your hands or feet are wet. • Allow adequate ventilation around the adapter. Avoid locations with restricted airflow.
Omni 3210 Installation Guide About Thermal Printer Paper The Omni 3210 printer uses single-ply, thermal-sensitive roll paper that is 58 millimeters (2.25 inches) wide and about 25 meters (82 feet) long. Because the paper roll size is standard, you can purchase thermal paper in bulk from local business supply stores. You can also order thermal printer paper directly from VeriFone (see “Accessories” on page 39).
Omni 3210 Installation Guide Figure 16 Thermal Printer Features Installing a Paper Roll To install a roll of thermal printer paper in the Omni 3210: 1. Be sure the terminal is connected to a power source. (The green LED “paper out” light should be blinking off and on, indicating that the printer needs paper.) 2. With the terminal on a flat surface and facing toward you, remove the paper roll cover from the top of the terminal by lifting up on the back of the cover.
Omni 3210 Installation Guide Note: The paper feed slot is located directly above the gray plastic paper roll cradle, and below the black plastic ridge that extends slightly from the base of the paper feed mechanism (refer to Figure 16). 5. If necessary, hold down the paper feed button until about five centimeters (two inches) of paper emerge from the slot below the serrated metal tear strip. 6. Insert the orange plastic spindle into the hole in the paper roll you are holding.
Omni 3210 Installation Guide 1. Temporarily disconnect the terminal from its power source by removing the power connector from the Power port on the back panel. (Twist the connector to the right to unlock it and then pull it straight out.) 2. While pressing — and holding down — the paper feed button, insert the power connector back into the power port, twisting the connector to the left to lock it into position. The printer test starts automatically, and then stops after a few seconds. 3.
Omni 3210 Installation Guide Maintaining the Omni 3210 Cleaning the Terminal To properly maintain your Omni 3210 terminal, clean it regularly to remove dust, accumulations of dirt or grease, and fingerprints. For the best results, use a clean cloth dampened with water and mild soap. To remove stubborn stains, use alcohol or an alcohol-based cleaner. Caution: Never use thinner, trichloroethylene, or ketonebased solvents to clean the terminal — they may deteriorate plastic or rubber parts.
Omni 3210 Installation Guide 5. Remove any dirt, dust, or bits of paper that may be adhering to, or lodged in, the printer parts. 6. Re-install the paper roll, or install a new roll, as described in “Installing a Paper Roll” on page 27. 7. Press the paper feed button to advance the paper through the slot below the serrated metal tear strip and then replace the paper roll cover.
Omni 3210 Installation Guide Keypad Does Not Respond 1. Check the display panel. If it displays the wrong character, or nothing at all when you press a key, follow the steps outlined in “Display Does Not Show Correct or Readable Information” on page 31. 2. If pressing a function key does not perform the expected action, first refer to the user documentation for your specific application, such as SoftPay™, to be sure you are entering data correctly. 3.
Omni 3210 Installation Guide 2. Carefully cut the damaged paper from the paper roll and clear the remaining paper from the feed mechanism. 3. Lower the paper release lever until it snaps back into its “Down” position. 4. Re-install the roll of printer paper. If the problem persists, the problem may be due to poor paper quality. Install a new roll of higher-quality paper.
Omni 3210 Installation Guide 2. If the party is not experiencing difficulties with their line, contact your local telephone company to have your line checked. 3. If the telephone line works, contact your VeriFone distributor or service provider for assistance. Step 3: Check that the terminal case has not been tampered with: 1. Check if any of the three visible Philips-head screws on the terminal base are loose or missing. 2.
Omni 3210 Installation Guide Optional Bar Code Wand Does Not Work 1. Check all bar code wand cable connections. 2. Draw the wand across one or more different bar codes to ensure that the problem is not an unreadable bar code. External PIN Pad Does Not Work 1. Check all PIN pad cable connections. 2. If your PIN pad device has an integrated magnetic stripe card reader, try one or more different magnetic stripe cards to ensure that the problem is not a defective card. 3.
Omni 3210 Installation Guide For information about Omni 3210 product service and repairs, contact the VeriFone at 1-800-834-9133, Monday through Friday, 8 A.M. to 7 P.M., Eastern Standard Time. Returning a Terminal for Service Caution: Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment. Instead, contact your local VeriFone distributor or service provider for assistance. Failure to comply may invalidate the product warranty.
Omni 3210 Installation Guide 5. Be sure to keep records of the following items: • Both Product ID numbers and the Serial Number of the terminal(s) you are returning for service or repair. • Shipping documentation, such as airbill numbers, which you can use to trace the shipment.
Omni 3210 Installation Guide Specifications Power • AC power pack requirements: Input: 120 V, 60 Hz, 0.6 A Output: 22 V, ~2.0 A • DC power pack requirements: Input: 100–250 V~, 50–60 Hz, 1.2 A Output: DC +25.5 V, 1.57 A • Terminal power requirements: 22 V AC, ~1.2 A or 25.5 V DC, ~1.2A Environmental • Operating temperature: 0° to 40° C (32° to 104° F) • Storage temperature: – 18° to + 66° C (0° to 150° F) • Relative humidity: 15% to 95%; no condensation Dimensions • Height: 75 mm (2.
Omni 3210 Installation Guide Accessories How to Order To order accessories or supplies from VeriFone, please call the VeriFone Customer Development Center at 1-800-VERIFONE (837-4366 + 3), Monday through Friday, 9 A.M. to 7 P.M., Eastern Standard Time. Accessories and supplies that are available for the Omni 3210 terminal are listed below. When ordering, please refer to the VeriFone Part Number in the left-hand column. Note: Cables with “XX” Part Number suffixes come in a variety of lengths.
Omni 3210 Installation Guide Terminal Swivel Stand Kit 07456-01 Modular swivel stand that attaches to the base of the Omni 3210 terminal, with installation instructions Telephone Line Cord 00124-03 2.1-meter (7-foot) telephone line cord with modular RJ-11 type connectors AC Power Pack 07096-01G Input: 120 V AC, 60 Hz, 0.6 A Output: 22 V, ~2.0 A DC Power Pack 05790-03 Input: 100–250 V~, 50–60 Hz, 1.2 A Output: DC +25.5 V, 1.
Omni 3210 Installation Guide 21919 21920 22295 22296 Omni 3XXX Swivel Stand Quick Installation Guide Omni 3210 Installation Guide Omni 3200/3210 Reference Manual Omni 3200/3210 Programmer’s Guide 41
Omni 3210 Installation Guide 42
2099 Gateway Place Ste 600 San Jose, CA 95110 USA Ph: 408-232-7800 Fax: 408-232-7811 Web: www.verifone.com Omni 3210 Installation Guide VeriFone Part Number 21920, Revision A © 2001 VeriFone, Inc. All rights reserved.
