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Omni 3200SE/3210SE Installation Guide © 2003 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions Used in This Guide . . . . . . . . . . . . . . . . . .
CHAPTER 5 VeriFone Service and Support CHAPTER 6 Troubleshooting Guidelines 4 INSTALLATION G UIDE Return a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is the primary source of information for setting up and installing the Omni 3200SE/3210SE terminal. Audience Organization This guide is useful for anyone installing and configuring the Omni 3200SE/3210SE terminal. Basic description of the terminal features are also provided. This guide is organized as follows: Chapter 1, Terminal Overview. Provides an overview of the Omni 3200SE/3210SE terminal. Chapter 2, Terminal Setup.
P REFACE Conventions Used in This Guide Conventions Used in This Guide Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions Used in This Guide. Italics Italic typeface indicates book titles or emphasis. You must install a roll of thermal-sensitive paper in the printer. ScreenText format is used while specifying onscreen text, such as text that would be entered at a command prompt, or to provide an URL. http://www.
CHAPTER 1 Terminal Overview The Omni 3200SE/3210SE terminal is an electronic transaction terminal capable of gathering and transferring information at high speed. The attractive, ergonomic design delivers power and usability in a convenient countertop design that offers versatility, reliability, and low cost of ownership.
T ERMINAL O VERVIEW Features and Benefits Features and Benefits Internal PIN Pad 8 INSTALLATION G UIDE Omni 3200SE/3210SE terminals provide the right combination of features and functions at the right price. • Bold design is sleek, stylish, and compact for convenient countertop use. • Intuitive ATM-style interface, large 8 line x 21 character backlit display with split screen capabilities, large keys, and extra-size menu prompts simplify training and reduce calls to the Help Desk.
CHAPTER 2 Terminal Setup This chapter describes the terminal setup procedure. You will learn how to: Select Terminal Location Ease of Use NOTE Environmental Factors • Select a location and protect the terminal from adverse Environmental Factors. See Select Terminal Location. • Unpack the shipping carton. See Unpack the Shipping Carton. • Examine terminal features. See Examine Terminal Features. • Establish telephone line connections. See Establish Telephone Line Connections.
T ERMINAL S ETUP Unpack the Shipping Carton Electrical Considerations WARNING Unpack the Shipping Carton • Avoid using this product during electrical storms. • Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). • Do not use the terminal near water or in moist conditions.
T ERMINAL S ETUP Examine Terminal Features 4 Save the shipping carton and packing material for future repacking or moving the terminal. WARNING Do not use a terminal that has been damaged or tampered with. The Omni 3200SE/3210SE terminal is a secure product and any tampering can cause the terminal to cease to function properly. The terminal comes equipped with tamper-evident labels that indicate if the terminal case has been opened.
T ERMINAL S ETUP Examine Terminal Features • A magnetic card reader, built into the right side. The icon at right shows the proper swipe direction, with the stripe down and facing inward, toward the keypad. • A colored LED (Light Emitting Diode) indicator with the following states: • Steady green indicates power is ON. • Slow flashing green (roughly one flash per second) indicates no paper in the printer. • Fast flashing green (roughly two flashes per second) indicates a printer mechanism error.
T ERMINAL S ETUP Establish Telephone Line Connections • • Two MOD10 modular jacks can be used to connect optional peripheral devices. • Use the RS232 port, icon shown at right, to connect a VeriFone CR 600 check reader or other peripheral device. • Use the bar code and PIN pad port, icons shown at right, to connect a PIN pad, smart card reader, or bar code wand.
T ERMINAL S ETUP Install Paper Roll Figure 6 Pass-Through Connection A pass-through telephone line connection can save the cost of an additional dedicated or leased line, but there are several disadvantages to using a passthrough connection: Optional Swivel Stand • Normal calls cannot be made while the terminal is processing a transaction, or when a remote host computer is dialing in to the terminal.
T ERMINAL S ETUP Install Paper Roll The Omni 3200SE/3210SE printer uses a roll of single-ply, thermal-sensitive paper 58 millimeters (2.25 inches) wide and approximately 25-33 meters (82-108 feet) long. WARNING Low-quality paper may cause the printer to operate poorly. To order high-quality VeriFone paper, refer to Accessories and Documentation. CAUTION Store thermal paper in a dry, dark area.
T ERMINAL S ETUP Install Paper Roll Figure 8 Loading Paper Roll 8 Close the paper roll cover by gently pressing directly on the cover until it clicks shut. Allow a small amount of paper to extend outside the cover (see Figure 9). NOTE To prevent damage to the print roller on the paper roll cover, always close the cover by gently pressing down on the paper roll cover. Figure 9 Closing Paper Roll Cover For paper ordering information, refer to Accessories and Documentation.
T ERMINAL S ETUP Connect Optional Device(s) Connect Optional Device(s) CAUTION The Omni 3200SE/3210SE terminal supports many peripheral devices designed for use with electronic point-of-sale terminals. Use the two communication ports on the back panel to connect up to two optional devices. To order cables to connect peripheral devices, refer to Accessories and Documentation.
T ERMINAL S ETUP Connect Optional Device(s) Figure 10 provides an example of connecting a PINpad 1000 to the Omni 3200SE/3210SE terminal. Figure 10 Connect Check Reader CAUTION The Omni 3200SE/3210SE terminal supports the CR 600 and CR 1000i VeriFone check readers. Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. Figure 11 provides an example of a peripheral connection to an RS232 port.
T ERMINAL S ETUP Connect Terminal Power Pack The Omni 3200SE/3210SE terminal supports the P250, P350,P900, and P950 VeriFone external printers. Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. External printer connections are through the same port as check readers (see Figure 11). NOTE Connect Terminal Power Pack CAUTION To connect a Printer 250, a custom interface cable is required.
T ERMINAL S ETUP Perform Power-On Printer Test WARNING NOTE Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Also, disconnecting power during a transaction can cause transaction data files not yet stored in terminal memory to be lost. To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.
T ERMINAL S ETUP Use Magnetic Card Reader Use Magnetic Card Reader To Conduct a Credit/Debit Card Transaction 1 Position a magnetic card with the stripe facing down and in, toward the keypad. The icon at right shows the proper swipe direction. 2 Swipe it through the magnetic card reader (see Figure 13).
T ERMINAL S ETUP Use Magnetic Card Reader 22 INSTALLATION G UIDE
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the Omni 3200SE/3210SE terminal. Power Power Pack Omni 3200SE/3210SE terminal: 22 V AC, ~1.6 A or 25.5 V DC, ~1.2 A For AC power supply: • UL, ITE listed, Class 2 LPS power supply • Input rated: 120V AC, 60 Hz, 0.6 A • Output rated: 22V DC ~2.
S PECIFICATIONS Weight 24 INSTALLATION G UIDE
CHAPTER 4 Maintenance The Omni 3200SE/3210SE terminal is a secure product with no user-maintainable parts. Do not attempt to open or repair the terminal. CAUTION Clean the Terminal Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment, other than the simple cleaning processes discussed in Chapter 4. Instead, contact your local VeriFone distributor or service provider for assistance. Failure to comply can invalidate the product warranty.
M AINTENANCE Clean the Printer 26 INSTALLATION G UIDE
CHAPTER 5 VeriFone Service and Support For Omni 3200SE/3210SE terminal problems, contact your local VeriFone representative or service provider. For Omni 3200SE/3210SE product service and repair information: Return a Terminal for Service NOTE • USA – VeriFone Service and Support Group, 1-800-834-9133, Monday - Friday, 8 A.M. - 7 P.M.
V ERI F ONE S ERVICE AND S UPPORT Return a Terminal for Service 4 Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, fax the list, along with the information gathered in Step 1, to the MRA department at 727-953-4172. NOTE • Please address the fax clearly to the attention of the “VeriFone MRA Dept.” • Include a telephone number where you can be reached, as well as your fax number.
V ERI F ONE S ERVICE AND S UPPORT Accessories and Documentation Accessories and Documentation VeriFone produces the following accessories and documentation for the Omni 3200SE/3210SE terminal, as listed below. When ordering, please refer to the part number in the left column. • VeriFone Online Store at www.store.verifone.com • USA – VeriFone Customer Development Center, 1-800-VeriFone (837-4366) Monday - Friday, 7 A.M. - 5 P.M.
V ERI F ONE S ERVICE AND S UPPORT Accessories and Documentation Telephone Line Cord 00124-03 2.1-meter (7-foot) telephone line cord, silver, with modular RJ-11 connectors 00124-17 2.
CHAPTER 6 Troubleshooting Guidelines This section provides troubleshooting guidelines to help with installation and configuration of Omni 3200SE/3210SE terminals. If during normal, day-to-day operation of the Omni 3200SE/3210SE terminal, minor malfunctions occur, please read through these troubleshooting examples. This section also contains typical examples of malfunction that can occur while operating the Omni 3200SE/3210SE terminal and lists steps to take to resolve them.
T ROUBLESHOOTING G UIDELINES Terminal Does Not Dial Out Terminal Does Not Dial Out Printer Does Not Print If the terminal does not dial out: • Check the telephone line connections. • Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone. • Replace the telephone cord that connects the terminal with a cord you know is working correctly. • If the problem persists, contact your local VeriFone service provider.
T ROUBLESHOOTING G UIDELINES Keypad Does Not Respond Keypad Does Not Respond Transactions Fail To Process If the keypad does not respond properly: • Check the LCD screen. If it displays the wrong character or nothing at all when keys are pressed, follow the steps outlined in Transactions Fail To Process. • If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly.
T ROUBLESHOOTING G UIDELINES Telephone Line Connection Problems Telephone Line Connection Problems 34 INSTALLATION G UIDE • Check the telephone line cord-to-base connections, and all telephone connections. • Check the telephone line cord. • If you are using a pass-through (Telset) connection, check that the telephone handset is seated properly in its cradle. Also, check the line using another telephone base unit. If the other telephone works, have the defective telephone repaired or replaced.
T ROUBLESHOOTING G UIDELINES Telephone Line Connection Problems INSTALLATION GUIDE 35
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