Specifications

TROUBLESHOOTING AND SERVICE
VeriFone Service and Support
120 OMNI 37XX REFERENCE MANUAL
VeriFone
Service and
Support
For Omni 37xx terminal problems, contact your local VeriFone representative or
service provider.
For Omni 37xx product service and repair information:
• (USA) VeriFone Service and Support Group, 1-800-834-9133, Monday–
Friday, 8 A.M.–7 P.M. eastern time
• (International) Contact your local VeriFone representative
For Omni 37xx supplies:
• VeriFone Online Store at www.store.verifone.com
• (USA) VeriFone Customer Development Center, 1-800-233-0522, Monday–
Friday, 7 A.M.–5 P.M. mountain time
• (International) Contact your local VeriFone representative
Returning a
Terminal
Before returning an Omni 37xx terminal to VeriFone, you must obtain a
Merchandise Return Authorization (MRA) number. The following procedure
describes how to return one or more terminals for repair or replacement (U.S.
customers only):
1 Gather the following information from the printed labels (Figure 24) on the
bottom of each Omni 37xx terminal you are returning:
• Product ID, including the model and part number. For example,
“OMNI 3750” and “PTID xxxxxxxx”
• Serial number (S/N xxx-xxx-xxx)
2 Within the U.S., call VeriFone toll-free at 800-834-9133.
3 Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–7 P.M., EST.
4 Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 502-329-5947.
CAUTION
Never use thinner, trichloroethylene, or ketone-based solvents — they can
deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly
onto the keypad or display.
CAUTION
Do not attempt to clean the smart card reader. Doing so may void your warranty.
For smart card reader service, contact your VeriFone distributor or service
provider.
NOTE
International customers, please contact your local VeriFone representative for
assistance with your service, return, or replacement.