Omni 7xxx Series Installation Guide Part Number 23431, Revision A
Omni 7xxx Series Installation Guide © 2004 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions Used in This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C ONTENTS No Response From the Touch Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 CHAPTER 5 VeriFone Service and Support CHAPTER 6 Specifications 4 Return a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Optional I/O Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LIST OF TABLES Table 1 Table 2 Table 3 Table 4 Table 5 Document Conventions 7 Abbreviations 8 Features and Benefits 10 Omni 7000MPD Terminal Specifications 43 Omni 7100MPD Terminal Specifications 43 OMNI 7XXXMPD SERIES INSTALLATION GUIDE 5
L IST OF TABLES 6 OMNI 7XXXMPD SERIES INSTALLATION GUIDE
PREFACE This guide is your primary source of information for setting up and installing the Omni 7xxxMPD family of terminals. Intended Audience Document Organization This guide is useful for anyone installing and configuring the Omni 7xxxMPD series terminals. Basic description of the terminal features are also provided. This guide is organized as follows: Chapter 1, Features, explains the features of the Omni 7xxxMPD series teminals.
P REFACE Abbreviations Abbreviations The following table describes the Abbreviations used: Table 2 8 Abbreviations Convention Meaning PED PIN Entry Device DUKPT Derived Unique Key Per Transaction TIFF Tagged Image File Format SAM Security Access Module ECR Electronic Cash Register MRA Merchandise Return Authorization OMNI 7XXXMPD SERIES INSTALLATION GUIDE
CHAPTER 1 Features This chapter presents an overview and feature list for two complementary families of POS terminals: Omni 7000MPD (Modular Payment Device) and Omni 7100MPD. Both families of terminals are designed to offer multi-lane retailers outstanding flexibility with the help of the terminals' unique modular design. The terminals support a full line of payment and value-added applications such as loyalty or prepaid cards.
F EATURES Features and Benefits • EMV smart cards • Ethernet/USB (Universal Serial Bus) connectivity • Contact less smart cards using radio frequency identification (RFID) based on ISO 14443 standards. The terminals support a full line of payment capabilities and feature an easy-touse ATM style interface to reduce clerk errors and speed checkout lanes.
F EATURES Features and Benefits Table 3 Features and Benefits (Continued) Features Benefit Omni 7000MPD Omni 7100MPD Resistive touch screen Smaller, resistive touch screen offers lower-cost solution; passive stylus; removable display lens can be replaced as needed. Yes Optional signature capture capability* Speeds customers through lanes; allows digital storage and retrievallowering costs.
F EATURES Features and Benefits Table 3 Features and Benefits (Continued) Features Benefit Omni 7000MPD Omni 7100MPD Ethernet/USB connectivity* Allows LAN connections for highspeed data transfer and back-end clearing, and settlement; supports connections to ECRs and PCs using USB or Ethernet. Yes Yes RS-232/RS-485 ports Provides connectivity for ECRs in tailgate mode using RS-485, and for peripherals such as printers and bar code scanners using RS-232.
F EATURES Features and Benefits transactions as well as for a wide array of value-added applications such as loyalty, gift card, and pre-pay cards. The smart card module can be ordered and installed with or without Ethernet/USB ports on board. See Installing Optional Modules for more information. OPTIONAL SMART CARD MODULE Figure 1 Smart Card Option Ethernet/USB Module The optional Ethernet/USB module allows you to connect Ethernet-based LANs for high-speed data transfer.
F EATURES Features and Benefits ETHERNET PORT USB PORT Figure 2 Omni 7xxxMPD Series Bottom View: Ethernet/USB Module Contactless Reader Module The optional contactless smart card module incorporates RFID technology based on the ISO 14443 worldwide standard. The "tap-and-go" design conforms to AMEX and MasterCard specifications. Smart cards are read when it is placed in close proximity -1 to 3.9 in. (2.5 to 10 cm)-to the reader, reducing wear and tear on card readers, and cards.
F EATURES Features and Benefits Figure 3 Omni 7000MPD Terminal with Privacy Shield Figure 4 Omni 7100MPD Terminal with Privacy Shield Applications Standard payment applications are available from VeriFone to interface with most ECR's. Applications for the two families of terminals are written using a C based programming language.
F EATURES Features and Benefits This can include modules with Ethernet and USB connectivity, signature capture, EMV 4.0 Type Approved smart card support, or contactless smart card support. The flexibility and versatility of the two families allow retailers to use terminals with different capabilities in different stores or locations.
CHAPTER 2 Installation This chapter describes the terminal installation procedure mainly as: Installing the Device NOTE • Installation instructions. • Connection examples. This section presents Omni 7000MPD installation guidelines. Unpacking the Shipping Carton • Inspect the shipping carton and contents for shipping damage (Figure 5). If the Omni 7xxxMPD series terminal or any other component appears damaged, immediately file a claim with the shipping company and notify your terminal provider.
I NSTALLATION Installing the Device • Cable tie-down strap and screw • Stylus, tether, and mounting holster 2 Remove the protective plastic wrap from the display or other components. 3 Place the components on a table or countertop. 4 Save the shipping carton and packing material for repacking or moving in the future. Selecting a Location 1 Select a location for the Omni 7xxxMPD series terminal convenient for the user and merchant that offers adequate ventilation and protection.
I NSTALLATION Installing the Device 3 Align the front edge of the privacy shield with the front edge of the Omni 7xxxMPD series terminal in front of the key pad (Figure 6). Ensure that the privacy shield window clears all keys. Figure 6 Installing the Privacy Shield of Omni 7000MPD Figure 7 Installing the Privacy Shield of Omni 7100MPD 4 Press firmly on all edges around the privacy shield to ensure it is correctly seated.
I NSTALLATION Installing the Device Figure 9 Stand Mount Installing the Countertop Wedge of Omni 7xxxMPD Series In most retail spaces, the Omni 7xxxMPD series terminal is mounted on a stand mount. To stand mount the Omni 7xxxMPD series terminal: 1 Install the stand mount on the countertop in the desired lane over an appropriate hole to thread the wiring connections through.
I NSTALLATION Installing the Device Figure 11 Wall Mount Stand Mounted Omni 7xxxMPD Series Terminal Although it is not recommended, the Omni 7xxxMPD series terminal can be mounted on a wall. To wall mount the Omni 7xxxMPD series terminal: 1 Create a template of the three key hole slots on the bottom of the Omni 7xxxMPD series terminal (Figure 12).
I NSTALLATION Installing Optional Modules 5 Insert screws into prepared holes, leaving approximately 6.35mm (1/4”) of the screw above the level of the wall. NOTE Adjust the screw depth till the unit is firmly mounted. 6 Align and seat screws in the key hole slots. 7 Slide the Omni 7xxxMPD series terminal down until the unit seats securely. Installing Optional Modules NOTE Signature Capture Module This section presents installation procedures for the Omni 7xxxMPD Series terminal’s optional modules.
I NSTALLATION Installing Optional Modules Figure 14 Lift Off Lens 2 Insert the signature capture module tabs into the mounting holes below the lens slot (Figure 15). Gently push the top into place. Figure 15 Install Signature Capture Module 3 Tighten the two retaining screws (Figure 16). Figure 16 Tighten Retaining Screws 4 Remove any protective film covering the display.
I NSTALLATION Installing Optional Modules I/O Module The following are the steps required to install optional I/O modules: 1 Loosen the module retaining screw on the bottom of the Omni 7000MPD (Figure 17) until the old module can slide out. Figure 17 Removing the Old I/O Module 2 Slide the smart card module into place (Figure 18) and secure the retaining screw.
I NSTALLATION Connecting the Device SAM CARD SLOT Figure 19 SAM Card Slot Viewed from Top of Smart Card Module 2 Unlock and open the desired SAM card holder (Figure 20). Figure 20 Installing SAMs in the SAM Cardholder 3 Insert the SAM card in the cardholder, contacts up and ensuring that the cut corner of the SAM card aligns with the notch in the cardholder. 4 Close and lock the SAM cardholder. 5 Replace the smart card module and secure the retaining screw.
I NSTALLATION Connecting the Device • an ECR, • an RS-485 LAN, or • a development/host PC. Ethernet LAN and USB connections are made using the I/O Module option. See Figure 24. CONNECTOR BLOCK TERMINAL CONNECTOR Figure 21 Disconnecting Multiport 26 POWER PORT SDLC PLUG LAN CONNECTOR Multiport Cable: Front and Rear The following are the precautions to be taken while disconnecting the Multiport: • Improper installation or removal of the terminal connector may permanently damage the O7xxxMPD.
I NSTALLATION Connecting the Device Connecting ECR in Tailgate Mode To connect an ECR to the Omni 7xxxMPD series terminal (see Figure 22): 1 Insert the multiport cable into the rear of the ECR. 2 Insert the multiport cable plug into the bottom socket on the Omni 7xxxMPD series terminal, as shown in Figure 22.
I NSTALLATION Power Up with the Multiport Cable Connecting to the Ethernet LAN To connect the Omni 7xxxMPD series terminal to an Ethernet LAN through the 10BaseT port, using a standard Ethernet cable (Figure 24): 1 Insert the LAN cable from the LAN router or hub into the 10Base-T port on the bottom of the Omni 7xxxMPD series terminal. Figure 24 Connecting to USB Host or Hub Ethernet Connection Connecting to a USB host or hub requires a VeriFone USB cable (VPN 22982-xx).
I NSTALLATION Power Up without the Multiport Cable Figure 25 Plugging in Multiport Cable and Affixing Cable Tie-down Strap 5 Plug the power pack into an indoor electrical power outlet (Figure 26). Figure 26 Power Pack Connection If no application is installed in the terminal, the message DOWNLOAD NEEDED displays for a moment, then the main Omni 7xxxMPD series terminal screen displays. An application-specific prompt displays when an application executes.
I NSTALLATION Power Up without the Multiport Cable 30 OMNI 7XXXMPD SERIES INSTALLATION GUIDE
CHAPTER 3 Maintenance The Omni 7xxxMPD Series Terminal has no user-maintainable parts. Cleaning the Terminal To clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a VeriFone Cleaning Kit. For further details refer 02746-01 VeriFone Cleaning Kit. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may deteriorate plastic or rubber parts.
M AINTENANCE Smart Card Reader 32 OMNI 7XXXMPD INSTALLATION GUIDE
CHAPTER 4 Troubleshooting During normal, day-to-day operation of your Omni 7xxxMPD series terminal, it is possible that minor malfunctions can occur. Following are some examples of possible problems, and steps to resolve them. VeriFone follows stringent quality control standards in the manufacture of Omni 7xxxMPD Series terminals. Each unit that leaves the factory receives numerous tests to ensure quality and reliable operation.
TROUBLESHOOTING Troubleshooting 3 If the problem persists, contact your local VeriFone representative for assistance. Transaction Fail to Process The following are the corrective steps taken if the Terminal does not process the transaction: There are several possible reasons why the terminal may not be operating correctly or processing transactions. To check the most likely causes, follow the steps below.
TROUBLESHOOTING Troubleshooting 2 If pressing a function key does not perform the expected action, refer to the user documentation for that application to be sure you are entering data correctly. 3 If the problem persists, contact your local VeriFone representative for assistance. No Response From the Stylus The following are the corrective steps taken if the terminal does not respond to the stylus inputs: 1 Check the documentation to ensure that the Terminal supports stylus.
TROUBLESHOOTING Troubleshooting 36 OMNI 7XXXMPD INSTALLATION GUIDE
CHAPTER 5 VeriFone Service and Support For Omni 7xxxMPD Series terminal problems, contact your local VeriFone representative or service provider. For Omni 7xxxMPD Series product service and repair information: Return a Terminal for Service NOTE • USA – VeriFone Service and Support Group, 1-800-834-9133, Monday - Friday, 8 A.M. - 7 P.M., EST • International – Contact your VeriFone representative.
VERI F ONE S ERVICE AND S UPPORT Return a Terminal for Service 4 Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, fax the list, along with the information gathered in Step 1, to the MRA department at 727-953-4172. NOTE • Please address the fax clearly to the attention of the “VeriFone MRA Dept.” • Include a telephone number where you can be reached, as well as your fax number.
VERI F ONE S ERVICE AND S UPPORT Accessories MODEL NUMBER LABEL SERIAL NUMBER LABEL P/N LABEL Figure 27 Accessories Optional I/O Modules Optional Accessories Product Information Labels Accessories for the Omni 7xxxMPD are listed below. When ordering, please refer to the part number in the left column.
VERI F ONE S ERVICE AND S UPPORT Optional Accessories Cables 23294-01 (Omni 7100MPD only) Privacy shield 23323-01 (Omni 7100MPD only) Stylus, not switched. XX in part numbers indicates different cable lengths, as follows: XX = Length Metric Length Feet 00 0.36 m 1.2’ 01 1.0 m 3.3’ 02 2.0 m 6.6’ 03 3.0 m 9.8’ 05 5.0 m 16.
VERI F ONE S ERVICE AND S UPPORT Optional Accessories Documentation Support Packages When ordering, please refer to the part number in the left column.
VERI F ONE S ERVICE AND S UPPORT Optional Accessories 42 OMNI 7XXXMPD INSTALLATION GUIDE
CHAPTER 6 Specifications Omni 7000 MPD Specifications Table 4 Power Omni 7000MPD Terminal Specifications • Peripheral power requirements: DC power pack: 12 V DC at 1.0 A • Power pack requirements:120 V AC at 60 Hz (U.S.) Environmental • Operating temperature: 0° to 40° C (32° to 104° F) • Storage temperature: – 18° to + 66° C (0° to 150° F) • Humidity: 15% to 95% relative humidity; no condensation Dimensions Base Unit • Height: 153 mm (6.0 inches) • Width: 192 mm (7.
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