User's Manual

OMNI 3600 INSTALLATION GUIDE 37
CHAPTER 6
VeriFone Service and Support
For Omni 3600 terminal or Omni 3600 base problems, contact your local
VeriFone representative or service provider.
For Omni 3600 product service and repair information:
• United States: VeriFone Support Services, 1-800-837-4366, Monday–Friday,
8 A.M.–8 P.M. eastern time
• International: Contact your local VeriFone representative
For Omni 3600 supplies:
• VeriFone online store at www.store.verifone.com
• United States: VeriFone Support Services, 1-800-837-4366, Monday–Friday,
8 A.M.–8 P.M. eastern time
• International: Contact your local VeriFone representative
Return a
Terminal, Base,
or Smart
Battery
Before returning an Omni 3600 terminal, Omni 3600 base, or smart battery to
VeriFone, you must obtain a Merchandise Return Authorization (MRA) number.
The following procedure describes how to return one or more Omni 3600
terminals, Omni 3600 bases, or smart batteries for repair or replacement (U.S.
customers only):
1 Gather the following information from the printed labels on each Omni 3600
terminal (Figure 29), Omni 3600 base (Figure 30), and smart battery
(Figure 31) you are returning:
• Product ID, including the model and part number. For example,
“OMNI 3600” and “PTID XXXXXXXX” (if your terminal includes this
number)
• Serial number (S/N XXX-XXX-XXX)
2 Within the United States, call VeriFone toll-free at 1-800-837-4366.
3 Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–8 P.M., eastern time.
4 Give the MRA representative the information gathered in Step 1.
NOTE
International customers, please contact your local VeriFone representative for
assistance with your service, return, or replacement.