User's Manual Part 4

OMNI 3600 REFERENCE MANUAL 119
CHAPTER 6
Troubleshooting and Service
This chapter discusses:
• typical problems encountered and their resolution,
• cleaning and maintenance,
• product specifications, and
• where to go for more information.
VeriFone follows stringent quality control standards in the manufacture of
Omni 3600 terminals. Each unit that leaves the factory receives numerous tests to
ensure quality and reliable operation. However, should you encounter a problem
in operation, read this section for possible causes and solutions.
Smart Card
The smart card implementation is a proprietary hardware solution that has no
serviceable parts.
System Messages
Appendix A lists all system messages, including informational and error
messages, and prompts, that may appear on the Omni 3600 display panel. For an
explanation of a message that indicates some terminal malfunction occurred,
please refer to the descriptions in Appendix A.
Use Remote
Diagnostics to
Identify Problems
Certain problems with a specific Omni 3600 terminal can be identified by a
computer running a diagnostic test program. The diagnostic computer can be
connected directly to a docked terminal by a cable or through a telephone line
connection.
Troubleshooting
The troubleshooting guidelines provided in this section identify various problems
and suggest appropriate corrective action(s). If you have problems operating your
Omni 3600 terminal, please read through these troubleshooting examples. If the
problem persists or if it is not described below, contact your local VeriFone
representative for assistance.
NOTE
Perform only those adjustments or repairs specified in this guide. For all other
services, contact your local VeriFone distributor or service provider. Service
conducted by parties other than authorized VeriFone representatives may void the
product warranty.
NOTE
The Omni 3600 terminal comes equipped with tamper-evident labels. Do not,
under any circumstance, attempt to disassemble the terminal.