User's Manual Part 4

TROUBLESHOOTING AND SERVICE
Troubleshooting
120 OMNI 3600 REFERENCE MANUAL
Terminal Display
Does Not Show
Correct or
Readable
Information
1 Dock the Omni 3600 terminal in a base station.
2 Check all cable connections and verify that the telephone line is properly
connected.
3 Recharge or replace the battery.
4 Check display contrast by performing a local diagnostic test of the terminal
display in system mode (refer to System Mode Menu 5 in Chapter 3).
5 If the problem persists, contact your local VeriFone representative for
assistance.
Smart Battery Will
Not Charge
The smart battery must initially receive a full charge to set the
battery’s charge capacity memory. Allow the Omni 3600 terminal to
remain connected to the power pack for a minimum of 2 hours,
maximum of 4 hours to ensure the battery receives a full charge.
Since the smart battery has a ‘memory’ of its initial charge, this is the maximum
charge it will take. If the initial charge was not long enough or insufficient, battery
use hours are shortened.
Telephone Line
Connection Does
Not Work Properly
1 Check the telephone line cord and all telephone connections.
2 If you are using a pass-through (Telset) connection, check that the telephone
handset is seated properly in its cradle. Also, check the line using another
telephone base unit. If the other telephone works, have the defective
telephone repaired or replaced.
3 If you are using a direct (Telco) connection, check the Telco cable by plugging
it into a working telephone and listening for a dial tone. If this test does not
work, replace the Telco cable. If it is determined that the telephone line is
dead, contact your local telephone company to check the status of the line.
4 If the problem persists, contact your local VeriFone representative for
assistance.
Printer Does Not
Work
1 Check battery status. The printer will not print if there is an insufficient charge
remaining in the battery to complete the print operation.
2 Check if the printer is out of paper. Open the paper roll cover and install a new
roll of printer paper.
3 Perform a test of the integrated thermal printer as described in Printer Test in
Chapter 1.
4 If the problem persists, contact your local VeriFone representative for
assistance.
NOTE
Conserve battery power by turning the Omni 3600 terminal off when not in use. If
the terminal is not to be used for several days, remove the battery from the
terminal as it continues to discharge even when the terminal is turned off.