User's Manual Part 4

TROUBLESHOOTING AND SERVICE
VeriFone Service and Support
O
MNI 3600 REFERENCE MANUAL 123
Smart Card Reader
VeriFone
Service and
Support
For Omni 3600 terminal or base problems, contact your local VeriFone
representative or service provider. Visit www.verifone.com to locate a
representative near you.
For Omni 3600 product service and repair information:
• (USA) VeriFone Service and Support Group, 1-800-837-4366, Monday–
Friday, 8 A.M.–8 P.M. eastern time
• (International) Contact your local VeriFone representative
For Omni 3600 supplies:
• VeriFone Online Store at www.store.verifone.com.
• (USA) VeriFone Customer Development Center, 1-800-837-4366, Monday–
Friday, 7 A.M.–8 P.M. mountain time
• (International) Contact your local VeriFone representative
Return a Terminal,
Omni 3600 Base,
or Smart Battery
Before returning an Omni 3600 terminal, base, or smart battery to VeriFone, you
must obtain a Merchandise Return Authorization (MRA) number. The following
procedure describes how to return one or more terminals or base for repair or
replacement (U.S. customers only):
1 Gather the following information from the printed labels (Figure 42) on the
bottom of each Omni 3600 terminal and base station you are returning:
• Product ID, including the model and part number. For example,
“OMNI 3600” and “P096-XXX-XX”
• Serial number (S/N XXX-XXX-XXX)
2 Contact VeriFone:
• Within the U.S., call VeriFone toll-free at 800-VeriFone (837-4366)
• Internationally, contact your local VeriFone representative. To locate a
representative near you, visit www.verifone.com
3 Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–8 P.M., eastern time.
CAUTION
Do not attempt to clean the smart card reader. Doing so may void your warranty.
For smart card reader service, contact your VeriFone distributor or service
provider.
NOTE
International customers, please contact your local VeriFone representative for
assistance with your service, return, or replacement.