User's Manual Part 4

TROUBLESHOOTING AND SERVICE
VeriFone Service and Support
124 OMNI 3600 REFERENCE MANUAL
4 Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department. Include a telephone
number where you can be reached and your fax number.
Please print clearly to the attention of the “VeriFone MRA Dept.” and send
your fax to 502-329-5947 (U.S.). You will be issued an MRA number and the
fax will be returned to you.
5 Describe the problem and provide the shipping address to return the repaired
or replacement unit.
6 Keep a record of the following items:
• Assigned MRA number(s)
• VeriFone serial number assigned to the Omni 3600 terminal or base
station you are returning for service or repair
• Shipping documentation, such as airbill numbers used to trace the
shipment
• Model(s) returned (model and part numbers are located on the bottom of
each terminal or base station)
Figure 42 Information Labels on Bottom of Terminal
NOTE
One MRA number must be issued for each terminal or base station you return to
VeriFone, even if you are returning several of the same model.