O MNI 3600 TERMINAL Install/Replace SIM Card (GSM models) 1 Remove screw from SIM card access door on back of Omni 3600 terminal (Figure 13). Figure 13 Remove SIM Door Screw 2 Remove the SIM card access door (Figure 14): Figure 14 Slide Off SIM Card Access Door 3 Open the SIM card holder and slide the SIM card supplied by your provider into the cardholder (Figure 15). NOTE Do not lose the SIM card dust cover or retaining screw.
O MNI 3600 TERMINAL Wireless Transactions Wireless Transactions Smart Card Reader Transactions To conduct a wireless transaction: • Ensure the terminal is in an optimal position for transmitting. • Follow the on-screen instructions provided with your application. To conduct a smart card transaction: 1 Position the smart card with the contacts up and insert it into the smart card reader slot in a smooth, continuous motion until it seats firmly (Figure 16).
O MNI 3600 TERMINAL Antenna (Some Wireless Models) Antenna (Some Wireless Models) NOTE For some Omni 3600 terminals to establish a wireless connection, an external antenna is provided. This connection allows communication with your service provider to upload transaction data from the terminal and download system upgrades to the terminal. Radio service is activated by your service provider. Most Omni 3600 terminals have an internal antenna and this section can be ignored.
O MNI 3600 TERMINAL Antenna (Some Wireless Models) If the unit is on a flat surface (for example, a table top) or docked in the Omni 3600 base, position the antenna so that it points directly at the sky. Soft detentes are felt and clicks heard when positioning the antenna. These detentes maintain antenna positions of 60°, 90°, and 180°.
CHAPTER 3 Omni 3600 Base This section discusses the features of the Omni 3600 base, including • providing power to the Omni 3600 base, • docking the Omni 3600 terminal, • charging the smart battery in a docked terminal, • charging a spare smart battery, • establishing communications, and • connecting peripheral devices. The Omni 3600 base does not support PIN pad connections.
O MNI 3600 B ASE Omni 3600 Base Features Omni 3600 Base Features This section discusses the features of the Omni 3600 base. SPARE BATTERY DOCK TERMINAL DOCKING CONTACTS TERMINAL DOCKING CRADLE STATUS LEDS Figure 21 Omni 3600 Base Features: Top CAUTION Avoid touching the contacts in the raised area in the center of the Omni 3600 base. Finger oils tarnish contacts, causing bad connections.
O MNI 3600 B ASE Omni 3600 Base Features • • • Terminal power LED: • Steady green indicates the battery in the terminal is fully charged or the terminal is docked, but has no battery. • Flashing amber indicates the battery in the terminal is receiving a test charge and is in the precharge state–the Omni 3600 base circuitry is determining the charge state of the battery in terminal. • Steady amber indicates the battery in the terminal is recharging.
O MNI 3600 B ASE Power Connection • NOTE Docking cradle: For Omni 3600 terminal (Figure 21) smart battery recharging and data transfers. The Omni 3600 terminal will not automatically turn off or sleep when docked; it must be turned off manually (see Turn On/Off the Omni 3600 Terminal). Power Connection • Spare battery docking station and optional spare battery: The recessed area in the top-rear of the Omni 3600 base is the dock to charge and store a smart battery.
O MNI 3600 B ASE Omni 3600 Terminal Docking 1 Insert the round barrel connector into the power port (icon at left) on the far right of the Omni 3600 base. 2 Insert the power cable into the power pack. 3 Plug the power cable into a wall outlet or surge protector. When the Omni 3600 base is powered, the far-right LED (icon at left) lights steady green.
O MNI 3600 B ASE Omni 3600 Base Communications Ports CAUTION Conserve battery power by turning the Omni 3600 terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off. If the Omni 3600 base unit is not plugged in, remove the smart battery from the dock to avoid the smart battery discharging in the Omni 3600 base unit.
O MNI 3600 B ASE Peripheral Devices Telephone Line Connections To make a direct connection, connect a telephone cord from the Telco port on the Omni 3600 base directly to a telephone wall jack (Figure 26). Do not string the telephone cord across a walkway or place it so as to interfere in high-traffic areas. With a direct connection, the phone line is dedicated to the terminal.
O MNI 3600 B ASE Peripheral Devices The Omni 3600 base does not support external PIN pad devices. Check Readers Supported The Omni 3600 base supports two VeriFone check readers: CR 600 and CR 1000i. Contact your VeriFone representative or visit the online store at www.verifone.com for information on these devices. Figure 28 provides an example of a peripheral connection.
CHAPTER 4 Maintenance This section discusses maintenance of the Omni 3600 terminal and Omni 3600 base. Cleaning For normal dirt, use a clean cloth slightly dampened with water and a drop or two mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. CAUTION Never use thinner, acetone, trichloroethylene, or ketone-based solvents — these chemicals can deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or display.
M AINTENANCE Cleaning 32 OMNI 3600 INSTALLATION GUIDE
CHAPTER 5 Troubleshooting VeriFone follows stringent quality control standards in the manufacture of Omni 3600 terminals. Each unit that leaves the factory receives numerous tests to ensure quality and reliable operation. However, should you encounter a problem in operation, read this section for possible causes and solutions. NOTE Troubleshooting Guidelines The Omni 3600 terminal comes equipped with tamper-evident labels. Do not, under any circumstance, attempt to disassemble the terminal.
TROUBLESHOOTING Troubleshooting Guidelines Smart Battery Will Not Charge NOTE The smart battery must initially receive a full charge and then full discharge to calibrate its full charge capacity. This operation is performed at manufacture; however, it is recommended that the battery receive a full charge/discharge once a year. Allow the Omni 3600 terminal to remain connected to the power pack for a minimum of 2 hours, maximum of 4 hours to ensure the battery receives a full charge.
TROUBLESHOOTING Troubleshooting Guidelines Serial Port Does Not Work • Check the power cable connection. • Ensure the outlet has power. • The serial port on the back panel of the Omni 3600 base is identified by the “RS232” icon. Check that the device connected to the serial port has power and is functioning properly. If possible, perform a self-test on the device in question. • The cable connecting the optional device to the Omni 3600 base serial port may be defective. Try a different serial cable.
TROUBLESHOOTING Troubleshooting Guidelines Keypad Does Not Respond • If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked. • If the telephone line works, contact your local VeriFone representative for assistance. • Check the display panel.
CHAPTER 6 VeriFone Service and Support For Omni 3600 terminal or Omni 3600 base problems, contact your local VeriFone representative or service provider. For Omni 3600 product service and repair information: • United States: VeriFone Support Services, 1-800-837-4366, Monday–Friday, 8 A.M.–8 P.M. eastern time • International: Contact your local VeriFone representative For Omni 3600 supplies: Return a Terminal, Base, or Smart Battery NOTE • VeriFone online store at www.store.verifone.
VERI F ONE S ERVICE AND S UPPORT Return a Terminal, Base, or Smart Battery If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department. Include a telephone number where you can be reached and your fax number. Please print clearly to the attention of the “VeriFone MRA Dept.” and send your fax to 727-953-4172 (U.S.). You will be issued an MRA number and the fax returned to you.
VERI F ONE S ERVICE AND S UPPORT Return a Terminal, Base, or Smart Battery PRODUCT INFORMATION LABEL SERIAL NUMBER LABEL Figure 30 Omni 3600 Base Information Label Locations SERIAL NUMBER LABEL PRODUCT INFORMATION LABEL Figure 31 Smart Battery Information Label Locations OMNI 3600 INSTALLATION GUIDE 39
VERI F ONE S ERVICE AND S UPPORT Return a Terminal, Base, or Smart Battery 40 OMNI 3600 INSTALLATION GUIDE
CHAPTER 7 Specifications This section provides information on the power requirements, environmental conditions that the units can be subjected to, and unit dimensions. Power Requirements DC power (all Omni 3600 terminals and Omni 3600 bases): DC: 19VDC; 3.16A DC power pack (all Omni 3600 terminals and Omni 3600 bases): • Input: 100–240 V ~ (100–240VAC); 50–60 Hz; 1.5A • Output: 19VDC; 3.
SPECIFICATIONS Omni 3600 Base Dimensions 42 Omni 3600 Base Dimensions • Height: 88.9 mm (3.5 inches) • Width: 95.25 mm (3.75 inches) • Length: 241.3 mm (9.5 inches) Weight • Base station weight: 378 g (0.83 lb) • Shipping weight: 498 g (1.098 lb): The shipping weight for the Omni 3600 base station includes: shipping carton, one base station, one Telco cable, and one Quick Installation Guide.
CHAPTER 8 Accessories and Documentation This sections lists accessories and documentation available for the Omni 3600. When ordering, please refer to the part number in the left column. How to Order Omni 3600 Terminal Download Cables and Adapters • VeriFone Online Store at www.store.verifone.com • United States: VeriFone Customer Development Center, 1-800-837-4366, Monday–Friday, 8 A.M.–8 P.M.
A CCESSORIES AND D OCUMENTATION Omni 3600 Base Thermal Printer Paper Antenna VeriFone Cleaning Kit Omni 3600 Base Download Cables Cables for Optional Peripherals Telephone Line Cord Documentation 44 CRM0043 Standard-grade thermal printer paper, 57-mm (2.25”) width, 7.62-m (25’) length; single roll Contact your VeriFone distributor to determine the exact antenna for your Omni 3600 terminal. 22066-XX Replacement antenna. 02746-01 Cleaning kit P096-201-00 Base, U.S., 14.
VeriFone, Inc. 2455 Augustine Drive Santa Clara CA 95054-3002 Tel: 800-VeriFone (837-4366) www.verifone.
