Installation Guide

TROUBLESHOOTING
Troubleshooting Guidelines
34 OMNI 3600 INSTALLATION GUIDE
Smart Battery Will
Not Charge
The smart battery must initially receive a full charge and then full discharge to
calibrate its full charge capacity. This operation is performed at manufacture;
however, it is recommended that the battery receive a full charge/discharge once
a year.
To discharge the smart battery, run the unit until the smart battery is fully drained.
Telephone Line
Connection Does
Not Work Properly
• Check the telephone line cord-to-base connections, and all telephone
connections.
• Check the telephone line cord.
• If you are using a pass-through (Telset) connection, check that the telephone
handset is seated properly in its cradle. Also, check the line using another
telephone base unit. If the other telephone works, have the defective
telephone repaired or replaced.
• If you are using a direct (Telco) connection, check the Telco cable by plugging
it into a working telephone and listening for a dial tone. If this test does not
work, replace the Telco cable.
• If it is determined that the telephone line is dead, contact your local telephone
company to check the status of the line.
If the problem persists, contact your local VeriFone representative for assistance.
Printer Does Not
Work
• Check battery status. The printer will not print if there is an insufficient charge
remaining in the battery to complete the print operation.
• Check if the printer is out of paper and that the roll is properly installed. Open
the paper roll cover and install a new roll of printer paper or ensure that the roll
is feeding from the bottom.
• Verify that the printer roller and paper roll dust cover are properly installed.
If the problem persists, contact your local VeriFone representative for assistance.
NOTE
Allow the Omni 3600 terminal to remain connected to the power pack
for a minimum of 2 hours, maximum of 4 hours to ensure the battery
receives a full charge.
Conserve battery power by turning the Omni 3600 terminal off when
not in use. If the terminal is not to be used for several days, remove the
battery from the terminal as it continues to discharge even when the
terminal is turned off.
NOTE
The Omni 3600 terminal automatically shuts off when the smart battery reaches
the critically low charge state. If this occurs, the smart battery must recharge a
minimum of 1/2 hour before it can power the terminal. It make take several
recharge attempts to reset the safety circuit when charging a smart battery that
has reached a critically low charge state.