Installation Guide

VERIFONE SERVICE AND SUPPORT
Return a Terminal, Base, or Smart Battery
38 OMNI 3600 INSTALLATION GUIDE
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department. Include a telephone
number where you can be reached and your fax number.
Please print clearly to the attention of the “VeriFone MRA Dept.” and send
your fax to 727-953-4172 (U.S.). You will be issued an MRA number and the
fax returned to you.
5 Describe the problem and provide the shipping address to return the repaired
or replacement unit.
6 Keep a record of the following items:
• Assigned MRA number(s)
• VeriFone serial number assigned to the Omni 3600 terminal, Omni 3600
base, or smart battery you are returning for service or repair (terminal
serial numbers are located on the inside of the smart battery compartment;
base serial numbers on the bottom of the unit; smart battery serial
numbers on the side of the battery)
• Shipping documentation, such as airbill numbers used to trace the
shipment
• Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the Omni 3600 terminal or Omni 3600 base)
Figure 29 Omni 3600 Terminal Information Label Locations
NOTE
One MRA number must be issued for each Omni 3600 terminal or Omni 3600
base you return to VeriFone, even if you are returning several of the same model.
MOBITEX RADIO
MODULE LABEL
GSM RADIO
MODULE
LABEL
SERIAL NUMBER
LABEL
PTID LABEL
PRODUCT INFORMATION
LABEL