OMNI 3750 Manual Revised 02/21/2005
Table Of Contents 1. GENERAL INFORMATION .. 4 1.1 MAIN FEATURES OF THE SYSTEM ...................................................... 4 1.2 HOW TO USE THIS MANUAL............................................................... 4 1.3 WHAT TO DO IF YOU ENCOUNTER AN ISSUE..................................... 4 1.4 QUICK REFERENCE GUIDE .................................................................. 5 1.5 GLOSSARY OF TERMS USED IN THIS MANUAL .................................. 6 1.
8.1 TROUBLESHOOTING .......................................................................... 78 9. CASE SCENARIOS................ 80 9.1 CHANGING LOCATION VAT NUMBER .............................................. 80 9.2 CHANGING PRICE - JET A1................................................................ 82 9.3 CHANGING TAX/CHARGES - VAT-JET <= 2300 LT, AIRFIELD FEE, JET A1 ................................................................................................................ 84 9.
1. General Information All numbers and amounts shown in this manual are representational only. Real values should be used. 1.1 Main Features Of The System Features of this system include: • • • • • • Electronic approval for credit cards Detailed, legible receipts and reports Complete electronic processing of aviation credit cards Automated cash-sale processing Invoice reprint capability Easy-to-understand prompts to guide transaction input 1.
1.4 Quick Reference Guide This page may be photocopied and the copy kept separate from the manual to be used for faster reference. You should fill in any custom product codes that have been programmed. This guide will be most useful and easily understood after all training materials provided have been reviewed.
Transaction Use Keys Function Reprint [More], [Reprint] Used to reprint an invoice from the current batch or any of the three (3) most recently settled batches. Sale Void [Sale] or Swipe Card Used to charge a cardholder for goods and/or services. [More], [Void] Used to remove an invoice from the current batch. BATCH REVIEW BY INVOICE - A printout of all transactions in the current batch showing card type and invoice total. A voided transaction will not have an amount listed.
CUSTOM PRODUCT CODES - Codes 51-55 are designed to accommodate products and services not included in the master Shell product code list. Custom codes are for receipt purposes only and not for billing purposes. DATA CAPTURE - Process of storing transactions in the POS until they are transmitted to the processing center. ENTER KEY - Used to indicate that the entry is complete or should be null on any given transaction, operation, or function.
VOID - Cancellation of a transaction in the current batch. If you need to refund a credit card, see CREDIT. 1.6 Description Of The Equipment The OMNI 3750 is programmed to provide you with an electronicapproval and data-capture system. The Shell overlay and product codes receipt will serve as a quick guide to operations. For detailed instructions on how to use the POS, refer to the various sections of this manual.
Diagram 1.2 OMNI 3750 Diagram 1.1 OMNI 3750 Note: All pictures provided in this section have been reproduced from the VeriFone OMNI 3750 Installation Guide Note: All pictures provided in this section have been reproduced from the VeriFone OMNI 3750 Installation Guide.
1.8 Passwords Passwords are used with the OMNI 3750 to eliminate unauthorized access to restricted transactions, operations, and functions. There are three levels of password protection - Operator, Manager, and System. The Operator and Manager passwords should be maintained by the manager. The System password is maintained by Shell Aviation POS Support. Passwords may be any combination of numbers and letters up to eight (8) characters.
2.3 Description Of Manager Password Specific Functions 2. POS Description Device Functionality 2.1 Passwords - Description Of Different Passwords Profiles And Functions The software has three levels of passwords, each password containing three (3) to eight (8) alphanumeric characters. Manager - This gives access to the Location, Price, Tax/Charges, Phone, and Clock menus. This also allows changing of the Manager and Operator Passwords.
• • • • • 2. 3. 4. 5. 6. Invoice Number Operator Password Manager Password Operator IDs Software Version 3. Batch Balance: A printout of totals by card type for all transactions in the current batch. 4. Batch Settlement: A printout of the electronic transmittal of the current batch to the processing center. Price Menu: Used to store fuel prices, charter market threshold, and units of measure. Tax/Charges Menu: Used to store tax/charges information.
OTHER: 16: APU 17: GPU 18: Maintenance 19: Aircraft Cleaning 20: Tie Down 21: Pilot Supplies 22: Catering 23: Charter 24: LAV 25: De-Icing 26: Flight Instruction 27: Flt. Plan/Weather 28: Hangar Rental 29: Aircraft Rental 30: Car Rental 31: Dry Cleaning 32: Fees 33: Ground Handling Fee 34: Transportation Fee 35: Misc.
2.
3. Step By Step Daily Transaction Processing Guide If ‘Operator ID’ is ‘On’, the POS prompts for the Operator ID. 2. If [Sale] is pushed, swipe the Card or enter the Card Number, then push [Enter]. Sale 3.1 Sales Transactions F1 IDLE PROMPT Swipe Card Or Enter Card Number F2 -> F3 F4 3. If the Card Number is entered manually, the POS prompts for the Expiration Date. Enter the Expiration Date, then push [Enter]. Shell Aviation Sale F1 Enter Exp. Date F2 (MMYY) F3 -> 1.
If ‘Manual Entry Prompts’ is ‘On’, the POS prompts for the Invoice Number and Invoice Date. 4. Shell Aviation Sale Choose the Flight Type. Shell Aviation Sale F1 Choose Flight Type Enter Product Code F2 -> F3 F4 F2 INT F3 DOM F4 If a Product Code is 'Off' in the Product Codes Menu, the POS will display 'Inactive Product Code'. 6. Enter the Quantity (if applicable), then push [Enter].
8. Push [Yes] to accept or [No] to decline the Subtotal. This Shell Aviation amount does not include Taxes/Charges or Subtotals for other Sale Product Codes. F1 Jet A1 Shell Aviation Sale F1 Jet A1 F2 Apply (Tax/Charge)? F2 Subtotal €1000.00? Yes No 9. F3 The POS uses the Yes F3 No F4 programmed amount to calculate Tax/Charge, then prompts for the next Associated Tax/Charge F4 (prompts are repeated for all Associated Taxes/Charges).
Shell Aviation 12. Shell Aviation Sale F1 Sale Total €1000.00? F2 Enter PIN F2 Yes F3 -> F3 No F4 F4 Enter the Tail Number (if applicable), then push [Enter]. 14. Approval Code. F1 Push [Yes] to accept the Sale and print the Enter Tail Number F2 -> F3 Approved (NNNNNN) F1 Accept? F4 13. The POS dials for approval. If approved, the POS displays the location receipt, or [No] to cancel. Shell Aviation Sale F1 Enter the PIN (if applicable), then push [Enter]. 15.
The following pages show examples of Sale receipts for Shell Aviation, Shell Contract Fuel, and Shell Carnet.
Shell Aviation 20
Shell Aviation 21
If ‘Operator ID’ is ‘On’, the POS prompts for the Operator ID. 3.2 Credit Notes 2. IDLE PROMPT Enter the Operator Password, then push [Enter]. Enter Operator Password F1 -> F2 F3 F4 3. Swipe the Card or enter the Card Number, then push [Enter]. Credit F1 Swipe Card Or Enter Note: Processing a Credit creates a refund on a Card. To place a charge on a Card, see Sale (Section 3.1). 1. Card Number F2 -> F3 F4 To begin a Credit, push [Credit].
4. If the Card Number is entered manually, the POS prompts for the Expiration Date. Enter the Expiration Date, then push 6. Enter a Product Code, then push [Enter]. [Enter]. Shell Aviation Shell Aviation Credit F1 Credit F2 Enter Exp. Date (MMYY) Enter Product Code F2 -> F3 F3 F4 -> F4 If ‘Manual Entry Prompts’ is ‘On’, the POS prompts for the Invoice Number and Invoice Date. 5. F1 If a Product Code is 'Off' in the Product Codes Menu, the POS will display 'Inactive Product Code'. 7.
8. 9. The POS will use the programmed Price if there is one. if not, Shell Aviation enter the Price, then push [Enter]. Credit Push [Yes] to accept or [No] to decline the Subtotal. This F1 Jet A1 amount does not include Taxes/Charges or Subtotals for other F2 Apply (Tax/Charge)? Product Codes. Shell Aviation Credit F1 Jet A1 The F2 No 10. uses the F3 No F4 programmed amount to calculate Tax/Charge, then prompts for the next Associated Tax/Charge Subtotal €1000.
Shell Aviation Approved Credit F1 Total €1000.00? 13. (NNNNNN) F1 Accept? F2 F2 Yes F3 Yes F3 No F4 No F4 Enter the Tail Number (if applicable), then push [Enter]. 15. Push any key to print the customer receipt. F1 If [Clear] is pushed at any time, the POS prompts to ‘Cancel?’. Push [Yes] to cancel or [No] to continue. Enter Tail Number F2 The following pages show examples of Credit receipts for Shell -> F3 Shell Aviation Credit Aviation, Shell Contract Fuel, and Shell Carnet.
Shell Aviation 26
Shell Aviation 27
1. 3.3 Post Authorization Of A Transaction To begin a Post Authorization, push [Post Auth]. If ‘Operator ID’ is ‘On’, the POS prompts for the Operator ID. IDLE PROMPT 2. Enter the Operator Password, then push [Enter]. Enter Operator Password F1 -> F2 F3 F4 3. Swipe the Card or enter the Card Number, then push [Enter]. Post Auth F1 Swipe Card Or Enter Note: Post Authorization should ONLY be used when you call a card center to obtain an Approval Code via voice authorization.
4. If the Card Number is entered manually, the POS prompts for the Expiration Date. Enter the Expiration Date, then push 6. Enter a Product Code, then push [Enter]. [Enter]. Shell Aviation Shell Aviation Post Auth F1 Post Auth F2 Enter Exp. Date (MMYY) Enter Product Code F2 -> F3 F3 F4 -> F4 If ‘Manual Entry Prompts’ is ‘On’, the POS prompts for the Invoice Number and Invoice Date. 5. F1 If a Product Code is 'Off' in the Product Codes Menu, the POS will display 'Inactive Product Code'. 7.
8. 9. The POS will use the programmed Price if there is one. if not, Shell Aviation enter the Price, then push [Enter]. Post Auth Push [Yes] to accept or [No] to decline the Subtotal. This Jet A1 amount does not include Taxes/Charges or Subtotals for other F2 Apply (Tax/Charge)? Product Codes. Shell Aviation Post Auth F1 Jet A1 The F2 No 10. POS uses the Yes F3 No F4 programmed amount to calculate Tax/Charge, then prompts for the next Associated Tax/Charge Subtotal €1000.
The following pages show examples of Post Authorization Shell Aviation Post Auth Total €1000.00? 13. receipts for Shell Aviation, Shell Contract Fuel, and Shell F1 Carnet. F2 Yes F3 No F4 Enter the Tail Number (if applicable), then push [Enter]. Shell Aviation Post Auth F1 Enter Tail Number F2 -> F3 F4 14. The POS prints the location receipt, then push any key to print the customer receipt. If [Clear] is pushed at any time, the POS prompts to ‘Cancel?’.
Shell Aviation 32
Shell Aviation 33
If ‘Manual Entry Prompts’ is ‘On’, the POS prompts for the Invoice Number and Invoice Date. 3.4 Cash Sales Cash IDLE PROMPT Sale F1 Choose Flight Type 2. F2 INT F3 DOM F4 Enter a Product Code, then push [Enter]. Shell Aviation Sale F1 Enter Product Code F2 -> F3 F4 1. To begin a Cash Sale, push [Cash]. If a Product Code is 'Off' in the Product Codes Menu, the POS will display 'Inactive Product Code'. If ‘Operator ID’ is ‘On’, the POS prompts for the Operator ID. 3.
6. Cash Sale Jet A1 If the Product Code has Associated Taxes/Charges listed in the F1 Product Table and the Taxes/Charges are programmed in the F2 Tax/Charge automatically or prompt ‘Apply (Tax/Charge F3 Tax/Charge. Tax/Charges Table, the POS will either calculate the Type)?'. Push [Yes] or [No] to apply or not apply the Enter Quantity -> Cash F4 4. 5. Sale The POS will use the programmed Price if there is one. enter the Price, then push [Enter].
8. When ONLY [Enter] is pushed at Step 2, the POS prompts for confirmation of the Total Sale Amount. or [No] to decline the Total. Push [Yes] to accept If [Clear] is pushed at any time, the POS prompts to ‘Cancel?’. Push [Yes] to cancel or [No] to continue. The following page shows an example of a Cash Sale receipt Cash 9. Sale F1 Total €1000.00? F2 Yes F3 No F4 Enter the Tail Number (if applicable), then push [Enter]. Cash Sale F1 Enter Tail Number F2 -> F3 F4 10.
Shell Aviation 37
Enter Operator 3.5 Voiding A Transaction IDLE PROMPT Password F1 -> F2 F3 F4 4. Enter the Invoice Number, then push [Enter]. Void F1 Enter Invoice Number (NNNNNN) F2 -> F3 F4 5. The POS prints the location receipt, then push any key to print 1. To begin a Void, push [More]. the customer receipt. 2. Then, push [Void]. If [Clear] is pushed at any time, the POS prompts to ‘Cancel?’. Push [Yes] to cancel or [No] to continue. 3. Enter the Operator Password, then push [Enter].
The following page shows examples of two (2) Void receipts, Shell Aviation and Shell Contract Fuel.
Shell Aviation 40
Reprint 3.6 Reprinting A Transaction F1 Enter Batch Number IDLE PROMPT (NNN) F2 -> F3 F4 4. Enter the Invoice Number, then push [Enter]. Reprint F1 Enter Invoice Number (NNNNNN) F2 -> F3 F4 5. The POS prints the location receipt, then push any key to print 1. To begin a Reprint, push [More]. the customer receipt. 2. Then, push [Reprint]. If [Clear] is pushed at any time, the POS prompts to ‘Cancel?’. Push [Yes] to cancel or [No] to continue. 3.
The following page shows examples of two (2) Reprint receipts, Shell Aviation and Shell Contract Fuel.
Shell Aviation 43
3.7 Pre Authorization Of A Transaction IDLE PROMPT 1. To begin a Pre Authorization, push [More]. 2. Then, push [Pre Auth]. If ‘Operator ID’ is ‘On’, the POS prompts for the Operator ID. 3. Enter the Operator Password, then push [Enter]. Enter Operator Password F1 -> F2 F3 F4 4. Swipe the Card or enter the Card Number, then push [Enter]. Note: Pre Authorization should ONLY be used to obtain a Reference Number on a Shell Aviation or Shell Contract Fuel Card.
Pre Auth Shell Aviation F1 Pre Auth F1 Swipe Card Or Enter Card Number F2 Enter Amount F2 -> F3 -> F3 F4 5. F4 If the Card Number is entered manually, the POS prompts for the Expiration Date. Enter the Expiration Date, then push 7. Enter the Tail Number (if applicable), then push [Enter]. [Enter]. Shell Aviation Pre Auth F1 F1 Enter Tail Number F2 F2 -> F3 Shell Aviation Pre Auth Enter Exp. Date (MMYY) F3 F4 -> F4 6. 8. Enter the Amount, then push [Enter].
Approved (NNNNNN) F1 Accept? F2 Yes F3 No F4 If [Clear] is pushed at any time, the POS prompts to ‘Cancel?’. Push [Yes] to cancel or [No] to continue. The following page shows an example of a Pre Authorization receipt.
Shell Aviation 47
4. Settlement 2. Then, push [Settlement]. 3. Enter the Operator Password, then push [Enter]. 4.1 How To Do An End Of Day Settlement Enter Operator IDLE PROMPT Password F1 -> F2 F3 F4 4. Push [Yes] to settle or [No] to cancel. Settle To Center? F1 F2 1. To begin Settlement, push [More]. 5. Shell Aviation Yes F3 No F4 The POS prints the batch review by invoice, batch review by product, and batch balance receipts.
6. The POS dials for settlement, then prints the settlement receipt. The following pages show examples of all report receipts associated with settlement.
Shell Aviation 50
Shell Aviation 51
5. Configuring The POS Device Manager Menus 5.1 Description Of The Menus And Possible Configurable Parameters On The Device IDLE PROMPT Note: A copy of ALL menus should be kept in a safe place in the unlikely case of hardware or software failure. ANY time a menu is changed, a new copy should be printed to update your copy on file. These menus ARE NOT kept on file at Shell Aviation POS Support, nor do we have access to any of the information.
The following pages show examples of all menu receipts.
Shell Aviation 54
Shell Aviation 55
Shell Aviation 56
Shell Aviation 57
Shell Aviation 58
3. 5.1 Configuring Your Location Details 1. Edit/View Location Push [Location]. 10:00:00 AM Location F1 Price F2 Tax/Charges F3 Product Codes F4 Manager Menu F1 Enter Menu Number F2 (1-37) F3 -> Menus 2. Enter the Menu Number, then push [Enter]. F4 If any Menu Number 1-3, 9, or 13 is entered, the POS prompts 'Call POS Support For Assistance 800 7671 9820 If [Print] is pushed, the POS prints the Location Menu. Press Any Key To Continue'.
Location Name Is: Shell Aviation Is: F1 F1 Shell Europe Test On Merchant F2 F2 Choose Setting Enter New Value F3 On F3 F4 Off F4 -> 5. If Menu Number 12 is entered, the POS prompts 'Choose Language'. Push the desired Language key. Language Is: 7. If Menu Number 24 is entered, the POS prompts 'Enter New Number (NNN)'. Enter the New Number, then push [Enter]. Batch Number Is: F1 F1 English 100 English F2 F2 Swedish F3 (NNN) F3 Finnish F4 -> F4 Enter New Number 6.
8. If Menu Number 25 is entered, the POS prompts 'Enter New Operator Password Is: Number (NNNNNN)'. Enter the New Number, then push F1 [Enter]. *** F2 Invoice Number Is: Enter New Password F1 F3 100000 -> F2 F4 Enter New Number (NNNNNN) F3 -> F4 10. Operator Password Is: F1 If an Invoice with the same Number is saved in the current Batch, the POS will display 'Invoice Number Must Be Unique To Batch', then return to the same prompt. 9. Confirm the New Password, then push [Enter].
3. 5.2 Setting Prices Of Products 1. Push [Price]. Enter the Menu Number, then push [Enter]. Edit/View Price Menu F1 10:00:00 AM Manager Location F1 Price F2 Tax/Charges F3 Product Codes F4 Enter Menu Number (1-11) F3 Menus 2. F2 -> F4 If the Product Code for that Menu Number is 'Off' in the Product Codes Menu, the POS will display 'Inactive Product Code'. If [Print] is pushed, the POS prints the Price Menu. If [Exit] is pushed, the POS returns to the Manager Menus.
5. Enter the New Price, then push [Enter]. Avgas 100LL PAP Is: Jet A1 PAP Is: F1 0.0000 F1 F2 0.0000 Enter New Price F2 F3 Enter New Price -> F3 F4 -> F4 6. 8. If CM was chosen at step 4, enter the New Threshold, then push [Enter]. Fuels: LT F1 HL F2 DL F3 KL F4 LT F1 0.00 Choose Type F2 Enter New Threshold F3 -> F4 7. [More]. Unit Of Measure For Jet A1 CM Threshold Is: If Menu Number 10 is entered, choose the Type, or push 9. If [More] is pushed, choose the Type.
Unit Of Measure For Unit Of Measure For Fuels: F1 Oils/Adds.: LT F1 LT F2 QT F2 F3 BRL F3 F4 GAL F4 Choose Type Choose Type GAL 10. If [Clear] is pushed at any time, the POS prompts to ‘Cancel?’. Push [Yes] to cancel or [No] to continue. If Menu Number 11 is entered, choose the Type, or push [More]. Unit Of Measure For Oils/Adds.: LT F1 HL F2 DL F3 KL F4 5.3 Setting Taxes And Charges LT 1. Choose Type 11. Push [Tax/Charges].
[Edit/View] is pushed, the POS prompts 'Enter Menu Number Edit/View Tax/Charges (1-2)'. 10:00:00 AM F1 3. Edit/View F4 Enter Tax/Charge F2 F3 F2 F3 F1 Number (1-23) Tax/Charges Menu Print Menu -> F4 5. Choose the Setting. Airfield Fee Is: Enter the Menu Number, then push [Enter]. F1 Off Edit/View Tax/Charges Menu F1 Enter Menu Number F2 F2 Query F3 Off F4 Choose Setting (1-2) F3 -> 6. F4 4. On If any Tax/Charge Number is 1-19 is entered at step 4, choose the Setting.
Airfield Fee Is: Airfield Fee Is: F1 F1 All Products Flat F2 F2 Choose Setting Choose Rate Type Fuel/Oil/Add. F3 Flat F3 All Products F4 % F4 If the Setting chosen is different and the Tax/Charge is listed in the Product Table, the POS will display 'You Must Clear Associated Product To Edit. Press Any Key...'. 7. 8. Airfield Fee Unit Is: If Fuel/Oil/Add. is chosen, choose the Rate Type.
Airfield Fee Airfield Fee Unit Is: F1 Apply VAT? Is: LT F1 No F2 F2 Choose Unit Apply VAT? GAL 10. F3 Yes F3 F4 No F4 Enter the New Rate, then push [Enter]. 12. Airfield Fee Is: If Menu Number 2 is entered at step 3, enter the Product Code, then push [Enter]. Edit/View Product F1 0.0000 F2 Enter New Rate F3 -> Table F1 Enter Product Code F2 -> F3 F4 11.
If [Clear] is pushed at any time, the POS prompts to ‘Cancel?’. Push [Yes] to cancel or [No] to continue. Jet A1 F1 Enter Asociated Tax/ Charge Number F2 -> F3 5.4 Setting Authorized Products 1. Push [Product Codes]. 10:00:00 AM F4 If the Tax/Charge is 'Off', the POS will display 'Inactive Tax/Charge'. Manager 2. Choose the Tax/Charge application.
10:00:00 AM Jet A1 F1 Setting Is: Product Codes Menu F1 Off F2 F2 Choose Setting 3. Print F3 On F3 Edit/View F4 Off F4 Enter the Product Code, then push [Enter]. 5. Edit/View Product Format. Catering Codes Menu F1 Enter Product Code F2 Flat -> F3 Choose Format Format Is: F1 F2 F4 4. If Product Code 16-39 is entered at step 3, choose the Choose theSetting. 6.
Catering BATTERIES Contract Price? Is: F1 Setting Is: No F1 Off F2 F2 Choose Setting 7. Choose Setting Yes F3 On F3 No F4 Off F4 If Product Code 51-55 is entered at step 3, enter the Description, then push [Enter]. 9. BATTERIES Custom Product Code Is: Format Is: F1 F1 Flat F2 F2 Choose Format Enter Description F3 -> F4 8. Choose the Format. Flat F3 PPU F4 If [Clear] is pushed at any time, the POS prompts to ‘Cancel?’. Push [Yes] to cancel or [No] to continue.
10:00:00 AM Manager Edit/View Phone Menu Phone F1 Clock F2 F1 Enter Menu Number Menus F2 (1-9) Print All Menus F3 F3 -> Update 2. F4 F4 If [Print] is pushed, the POS prints the Phone Menu. If [Exit] is pushed, the POS returns to the Manager Menus. If 4. [Edit/View] is pushed, the POS prompts 'Enter Menu Number (1-9)'. then push [Enter]. Multi Service Primary Is: F1 10:00:00 AM ??? F1 F2 Phone Menu Enter New Number F2 3.
Dial Prefix Is: Check For Dial Tone F1 Is: F1 Yes F2 F2 Enter New Prefix Choose Setting F3 Yes F3 F4 No F4 -> 6. Auth Baud Rate Is: 5.6 Setting The Clock F1 1200 300 F2 1200 F3 2400 F4 1. Choose Rate 7. If [Clear] is pushed at any time, the POS prompts to ‘Cancel?’. Push [Yes] to cancel or [No] to continue. If any Menu Number 7-8 is entered, choose the Rate. Push [More], then push [Clock].
2. If [Print] is pushed, the POS prints the Clock Menu. If [Exit] is pushed, the POS returns to the Manager Menus. [Edit/View] is pushed, the POS prompts 'Choose Option'. If 5. If [More] is pushed, choose the Option. Edit/View Clock Menu F1 10:00:00 AM F1 Choose Clock Menu 3. F3 Edit/View F4 Choose the Option, or push [More]. Edit/View Clock Menu Choose Minute: 30 F3 Hour Format F4 6. Enter the Hour or Minute depending on the Option chosen, 7.
If [Clear] is pushed at any time, the POS prompts to ‘Cancel?’. Push [Yes] to cancel or [No] to continue. 10:00:00 AM 5.7 Printing All The Menus Manager 1. Menus Push [More], then push [Print All Menus]. 10:00:00 AM Manager Phone F1 Clock F2 Print All Menus F3 Update F4 F1 Clock F2 Print All Menus F3 Update F4 If there are any Invoices in the current Batch, the POS prompts 'Must Settle Before Downloading Press any Key To Continue...'. Menus 2. Phone 2.
6. Reports 2. Push [More] again, then push [Reports]. 3. Choose the Batch. 6.1 Printing POS Reports IDLE PROMPT Current - 103 F1 102 F2 101 F3 100 F4 Review F1 Balance F2 Settle Receipt F3 Print All F4 Choose Batch 4. Choose the Report. Choose Report 1. To print Reports, push [More]. 5. Shell Aviation If Review is chosen, choose the Batch Review Report.
F1 Choose Batch Review F2 Report By Invoice F3 By Product F4 Refer to pages 40-41 for examples of all report receipts.
3. 7. Product Codes The POS prints the Product Codes Menu. 7.1 Printing The Product Codes Menu IDLE PROMPT 1. To print the Product Codes Menu, push [More]. 2. Push [More] again, then push [Product Codes].
SYSTEM ERROR 8. Troubleshooting F1 ERROR LOG F2 F2 8.1 Troubleshooting SYSTEM MODE F3 IDLE PROMPT F3 RESTART F4 F4 Following are some of the common errors you may encounter using the POS, along with possible solutions. Error/Screen Solution(s) Against Policy Turn Card type On in Location Menu BUSY, LOST COMM W/ Check all phone line HOST, NO CARRIER, VFI NO LINE Note: If you see the followinf screen, ONLY push the [RESTART] key [F4]. DO NOT push any other key.
Invoice Not Found Invoice is not in current batch or three SYSTEM ERROR Push [RESTART] (3) most recently settled batches Shell Aviation 79
Enter Manager 9. Case Scenarios IDLE PROMPT Password F1 -> F2 F3 F4 3. Push [Location]. 10:00:00 AM Location F1 Price F2 Tax/Charges F3 Product Codes F4 Manager Menus 4. Push [Edit/View]. 9.1 Changing Location VAT Number 1. Push the [More] key again, then push [Manager]. 2. Enter the Manager Password, then push [Enter].
10:00:00 AM VAT # Is: F1 F1 F2 F2 Location Menu Print F3 Enter New Value F3 -> Edit/View 5. F4 F4 Push [4], then [Enter]. 6. Edit/View Location Push [Enter]. Edit/View Location Menu F1 Menu F1 Enter Menu Number F2 Enter Menu Number F2 (1-37) (1-37) F3 F3 -> -> F4 5. F4 Enter the New Value, then push [Enter]. 7. Shell Aviation Push [Print].
10:00:00 AM 10:00:00 AM F1 Location F1 Price F2 Location Menu F2 Manager Menus 8. Print F3 Tax/Charges F3 Edit/View F4 Product Codes F4 Verify information is correc t. 4. 9.2 Changing Price - Jet A1 Push [Edit/View]. 10:00:00 AM 1. Push the [More] key again, then push [Manager]. 2. Enter the Manager Password, then push [Enter]. F1 Price Menu F2 Print F3 Edit/View F4 Enter Manager Password F1 -> F2 5. Push [4], then [Enter]. F3 F4 3. Push [Price].
Edit/View Price Menu Jet A1 F1 PAP Is: F1 0.0000 Enter Menu Number F2 F2 (1-11) Enter New Price F3 F3 -> -> F4 6. F4 Choose the Price. 8. Jet A1 push [Enter]. Jet A1 F1 CM Threshold Is: F2 0.00 PAP F3 Enter New Threshold CM F4 -> F1 F2 Choose Price 7. IF CM was chosen at step 6, enter the New Threshold, then F3 F4 Enter the New Price, then push [Enter]. 9. Shell Aviation Push [Enter].
2. Edit/View Price Menu F1 Enter Menu Number Enter the Manager Password, then push [Enter]. Enter Manager F2 Password F1 F3 -> F2 (1-11) -> F3 F4 10. F4 Push [Print]. 3. 10:00:00 AM F1 Push [Tax/Charges]. 10:00:00 AM Price Menu Location F1 Price F2 Tax/Charges F3 Product Codes F4 F2 11. Print F3 Edit/View F4 Manager Menus Verify information is correc t. 9.3 Changing Tax/Charges - VAT-Jet <= 2300 LT, Airfield Fee, Jet A1 1. 4. Push [Edit/View].
10:00:00 AM Edit/View Tax/Charges F1 Menu F1 F2 Enter Tax/Charge F2 Tax/Charges Menu Number (1-23) Print F3 F3 -> Edit/View 5. F4 F4 Push [1], then [Enter]. 7. Edit/View Tax/Charges Choose the Setting. VAT-Jet <= 2300 LT Menu F1 Enter Menu Number F2 Is: F1 Off On F2 F3 Query F3 F4 Off F4 (1-2) Choose Setting -> 6. Push [2], [0], then [Enter]. 8. Shell Aviation Enter the New Rate, then push [Enter].
VAT-Jet <= 2300 LT Is: Airfield Fee F1 Is: 0.0000 F1 Off F2 On F2 F3 Query F3 F4 Off F4 Enter New Rate Choose Setting -> 9. Push [1], then [Enter]. 11. Edit/View Tax/Charges Choose the Setting. Airfield Fee Is: Menu F1 Enter Tax/Charge F2 F1 All Products F2 Number (1-23) Choose Setting F3 Fuel/Oil/Add. F3 F4 All Products F4 -> 10. Choose the Setting. 12. Shell Aviation If Fuel/Oil/Add. is chosen, choose the Rate Type.
Airfield Fee Is: Airfield Fee F1 Unit Is: Flat LT F1 HL F2 LT PPU F2 Choose Rate Type Choose Unit Flat F3 DL F3 % F4 KL F4 If All Products is chosen, choose the Rate Type. 14. Airfield Fee Is: If [More] is pushed, choose the Unit. Airfield Fee F1 Unit Is: Flat F1 LT F2 F2 Choose Rate Type 13. Choose Unit Flat F3 % F4 F3 GAL If PPU is chosen, choose the Unit, or push [More]. 15. Shell Aviation F4 Enter the New Rate, then push [Enter].
Airfield Fee Is: Edit/View Tax/Charges F1 Menu F1 F2 Enter Tax/Charge F2 0.0000 Enter New Rate Number (1-23) F3 F3 -> -> F4 16. F4 Choose the VAT application. 18. Airfield Fee Push [2], then [Enter]. Edit/View Tax/Charges Apply VAT? Is: F1 Menu F1 F2 Enter Menu Number F2 No Apply VAT? (1-2) Yes F3 No F4 F3 -> 17. F4 Push [Enter]. 19. Shell Aviation Push [4], then [Enter].
Edit/View Product Table Jet A1 F1 F1 Enter Asociated Tax/ Enter Product Code F2 Charge Number F2 -> F3 -> F3 F4 20. F4 Enter the Associated Tax/Charge Number, then push [Enter]. 22. Push [Enter]. Edit/View Tax/Charges Jet A1 F1 Enter Asociated Tax/ Charge Number F2 -> F3 Menu F1 Enter Menu Number F2 (1-2) F3 -> F4 F4 21. 23. Push [Enter] Shell Aviation Push [Print].
10:00:00 AM 10:00:00 AM F1 Location F1 Price F2 Tax/Charges Menu F2 Manager Menus 24. Print F3 Tax/Charges F3 Edit/View F4 Product Codes F4 Verify information is correc t. 2. 9.4 Setting Up Custom Product Code 51 1. Push the [More] key again, then push [Manager]. 2. Enter the Manager Password, then push [Enter]. 10:00:00 AM F1 Product Codes Menu F2 Enter Manager Password F1 -> F2 Push [Edit/View]. 3. Print F3 Edit/View F4 Enter the Product Code, then push [Enter]. F3 F4 3.
Edit/View Product Codes Menu BATTERIES F1 Setting Is: F1 Off Enter Product Code F2 F2 Choose Setting -> 4. F3 On F3 F4 Off F4 Enter the Description, then push [Enter]. 6. Custom Product Code Is: Choose the Format. BATTERIES F1 Format Is: F1 Flat F2 F2 Enter Description Choose Format F3 Flat F3 F4 PPU F4 -> 5. Choose the Setting. 7. Shell Aviation Push [Enter].
Edit/View Product 8. Enter Manager Codes Menu F1 Password F1 Enter Product Code F2 -> F2 -> F3 F3 F4 F4 Push [Print]. 3. 10:00:00 AM Push [More] 10:00:00 AM F1 Location F1 Price F2 Product Codes Menu F2 Manager Menus 9. Print F3 Tax/Charges F3 Edit/View F4 Product Codes F4 Verify information is correc t. 4. Push [Clock]. 9.5 Changing Clock 1. Push the [More] key again, then push [Manager]. 2. Enter the Manager Password, then push [Enter].
10:00:00 AM Manager Edit/View Clock Menu Phone F1 Clock F2 F1 Choose Menus 5. F2 Print All Menus F3 Month: 10 F3 Update F4 Year: 04 F4 Push [Edit/View]. 10:00:00 AM F1 7. Enter the Day, Month, or Year depending on the Option 8. If [More] is pushed, choose the Option. Clock Menu Print F3 Edit/View F4 chosen, then push [Enter]. Edit/View Clock Menu F2 6. Day: 31 Option F1 Choose Hour: 10 F2 Minute: 30 F3 Hour Format F4 Option Choose the Option, or push [More].
Hour Format Is: 10:00:00 AM F1 F1 AM/PM Clock Menu F2 F2 Choose Setting 11. AM/PM F3 Print F3 Military F4 Edit/View F4 Push [Exit]. 13. Verify information is correc t. Edit/View Clock Menu F1 Choose Hour: 10 F2 Minute: 30 F3 Hour Format F4 Option 12. Push [Print].
10. Units Of Measure Conversions FROM TO FACTOR FROM Gallon Quart 4.0000 Decaliter Decaliter 0.3785 Kiloliter 0.0038 Gallon 0.2500 Decaliter 0.0946 Barrel Hectoliter Liter Quart Barrel 0.0379 Gallon Quart 0.0629 Kiloliter 0.0100 Gallon 26.4172 Barrel 0.6290 Liter Hectoliter 0.0060 2.6417 10.5669 Barrel Hectoliter 3.7850 FACTOR Quart 0.1000 10.0000 105.6688 Hectoliter 0.0095 Decaliter 10.0000 Liter 0.9464 Liter 100.0000 Kiloliter Barrel 0.0238 TO 0.
Liter Gallon 0.264 Barrel 0.0063 Quart 1.0567 Decaliter 0.1000 Kiloliter 0.0010 Hectoliter 0.
