User's Manual
Table Of Contents
- Omni 5xxx
- Contents
- Preface
- Terminal Overview
- Terminal Setup
- Select Terminal Location
- Unpack the Shipping Carton
- Examine Terminal Features
- Establish Telephone Line Connections
- Install Paper Roll
- Install/Replace MSAM Cards
- Connect Optional Device(s)
- Connect Terminal Power Pack
- Smart Battery
- Install/Replace SIM Card (GSM models)
- Wireless Transactions
- Smart Card Transaction
- Magnetic Card Reader Use
- Antenna (Some Wireless Models)
- Specifications
- Maintenance
- VeriFone Service and Support
- Troubleshooting Guidelines
VERIFONE SERVICE AND SUPPORT
Return a Terminal or Smart Battery for Service
36 OMNI 5XXX INSTALLATION GUIDE
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c Complete the Inquiry Contact Form at http://www.verifone.com/assistance/
pos_assist.cfm.
• Address the Subject box with to “VeriFone MRA Dept.”
• Reference the model and part number in the Note box.
3 Describe the problem(s).
4 Provide the shipping address where the repaired or replacement unit must be
returned.
5 Keep a record of the following items:
• Assigned MRA number(s).
• VeriFone serial number assigned to the Omni 5xxx terminal or smart
battery you are returning for service or repair (terminal serial numbers are
located on the bottom of the unit (see Figure 22); smart battery serial
numbers on the side of the battery (see Figure 23)).
• Shipping documentation, such as air bill numbers used to trace the
shipment.
• Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the Omni 5xxx terminal).
Figure 22 Information Label on Terminal (Bottom View)
NOTE
One MRA number must be issued for each Omni 5xxx terminal you return to
VeriFone, even if you are returning several of the same model.
PART NUMBER
S
ERIAL NUMBER