P400/P400 PLUS Installation Guide C E L N A I O T F I N E R E D I V NF O Verifone Part Number DOCXXX-00X-EN-A, Revision A.
P400/P400 PLUS Installation Guide © 2015 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Guide Conventions . . . . . . . . . . . . . . . . . . . . . .
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display . . . . . . . . . . . . . . . . . . .
PREFACE This guide is the primary source of information for setting up and installing a P400 device. Audience Organization This guide provides simple descriptions of the P400 features, as well as basic information for installing and configuring the P400. This guide is organized as follows: Chapter 1, Overview. Provides an overview of a P400 device. E L N A I O T F I N E R E D I VNF O Chapter 2, Setup. Explains how to set up and install the P400, as well as to establish connections with other devices.
P REFACE Guide Conventions Guide Conventions Please refer to the following document conventions for quickly identifying special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention Document Conventions Meaning Example Blue Text in blue indicates terms that are cross-references. See Guide Conventions. Italics Italic typeface indicates book titles or emphasis. You must not use this unit underwater.
P REFACE Guide Conventions Table 2 C Acronym Definitions (continued) Acronym Definitions PIN Personal Identification Number POS Point-of-Sale RS-232 Recommend Standard number 232 SAM Secure Access Module UL Underwriters Laboratories USB Universal Serial Bus VPN Verifone Part Number E L N A I O T F I N E R E D I V NF O P400/P400 PLUS INSTALLATION GUIDE 7
P REFACE Guide Conventions C 8 E L N A I O T F I N E R E D I V NF O P400/P400 PLUS INSTALLATION GUIDE
CHAPTER 1 Overview This chapter provides the description and enumeration of features for the P400. P400 The P400 is Verifone’s next generation integrated retail PINpad device. Its touchscreen functionality and sophisticated design is perfect for high-end retail establishments. E L N A I O T F I N E R E D I V NF O Although the P400 is a consumer facing handheld device, it can also be fix mounted in some integrated retail scenarios.
O VERVIEW Features and Benefits • Connects with most POS payment terminals. • Supports payment transactions in a variety of payment environments. Critical Security Protection C 10 • Offers a choice of Master/Session or DUKPT key-management methods to protect PIN-based transactions. • Offers secure, reliable PIN input for expanding range of PIN-based transactions. • PCI-compliant for secure solutions, meeting the PED standard.
CHAPTER 2 Setup This chapter describes the setup procedure for the P400, in the following sections: Selecting Location • PIN Protection Measures • Unpacking Shipping Carton • MSAM/MicroSD Cards • Power Supply • Cable Connections • Smart Card Reader Use • Magnetic Card Reader Use • Contactless Transactions • Optional Accessories E L N A I O T F I N E R E D I VNF O Selecting Location C • Use the following guidelines to select the best location for the P400 device.
S ETUP PIN Protection Measures Electrical • Considerations • WARNING Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). • Do not use the P400 unit in water or in moist conditions. • Disconnect the device from its POS terminal before cleaning.
S ETUP Unpacking Shipping Carton The following table describes the two preferred mounting methods and the recommended measures to protect from PIN capture in four observation corridors: Table 3 Mounting Methods and Protection Measures Customer in Queue Customers Elsewhere On-site Cameras Use signage behind the PED Install so that customer is between PED and next in queue No action needed Do not install within view of cameras No action needed Install so that customer is between PED and next in queu
S ETUP MSAM/MicroSD Cards 4 Replace all the packing materials, close the lid, and save the carton for repacking or moving the P400 unit in the future. WARNING MSAM/MicroSD Cards CAUTION Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider.
S ETUP Cable Connections Disconnect the power pack cord from the power outlet before connecting a power supply. Connect and route all cables between the terminal, ECR, and PC before plugging the power pack cord into a wall outlet or surge protector. WARNING NOTE Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost.
S ETUP Cable Connections RS-232 Connection A special dongle cable is used, where one end of the cable plugs into the P400 Using an External while the other end terminates in a DB-9 connector housing. On the housing, a Power Brick DC jack is provided to connect to an external power brick. This is a generic cable for all RS-232-based hosts (VPN - CBL282-031-XX-A). Direct USB Similarly, a USB cable (VPN - CBL282-038-XX-A) is required in standard USB Connection environments.
S ETUP Smart Card Reader Use The junction box comes in these configurations: Cable Configuration Part Number Ethernet with RS232 Junction box with RJ-45 socket (for connecting PINPad to LAN infrastructure), Mod-10 socket & DC-in jack CBL282-006-01-B Ethernet with RS232 and Mini USB option Junction box with RJ-45 socket (for connecting PINPad to LAN infrastructure), Type B socket, Mini USB & DC-in jack CBL282-005-01-B Ethernet with RS232 and Mini USB option Junction box with RJ-45 socket (for conn
S ETUP Optional Accessories Performing To perform a contactless smart card transaction: Contactless Transactions 1 Gently tap the card onto or hold the card (within 4 cm) against the surface of the display. 2 An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction. Optional Accessories These accessories can be used to further enhance the device’s functionality. See Accessories and Documentation for additional information.
S ETUP Optional Accessories 3 Secure the terminal with the mounting adapter in place by aligning the holes to the M3 screws then sliding the entire assembly into place. 4 Slide the terminal down to secure it to the mounting plate. To remove the terminal, slide the terminal up and pull away from the mounting plate. Mounting P400 to a To mount the terminal to a flat surface: Flat Surface 1 Align the terminal's footers to the holes on the mounting plate.
S ETUP Optional Accessories C 20 E L N A I O T F I N E R E D I V NF O P400/P400 PLUS INSTALLATION GUIDE
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the P400 device. Unit Power P400 Requirements • 5-12 V DC, 500 mA E L N A I O T F I N E R E D I VNF O P400 PLUS • Temperature 5-12 V DC, 1 A • Operating temperature: 0° to 50° C (32° to 122° F) • Storage temperature: -20° to 60° C (-4° to 140° F) Humidity • Relative humidity: 5% to 90% (RH non-condensing) External Dimensions • Length: • Width: 79.60 mm (3.13 in) • Depth: 42.
S PECIFICATIONS SAM Card Reader SAM Card Reader • Two Security Access Modules (SAMs) Security • 3DES encryption, Master/Session and DUKPT key management • VeriShield file authentication • PCI PED 4.
CHAPTER 4 Troubleshooting Guidelines This chapter lists typical malfunctions that may occur while operating a P400 device and the appropriate corrective action. If the problem persists – even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance. NOTE E L N A I O T F I N E R E D I VNF O The P400 device uses a tamper-evident case and contains no user-serviceable parts.
TROUBLESHOOTING G UIDELINES Transactions Fail To Process Check Smart Card Reader C 24 • Perform a test transaction using several different smart cards to ensure the problem is not a defective card. • Ensure that the card is inserted correctly (see Magnetic Card Reader Use). • Ensure the MSAM cards are properly inserted in the slots and are properly secured (see MSAM/MicroSD Cards). • If the problem persists, contact your local Verifone representative.
CHAPTER 5 Service and Support Maintenance and Cleaning The P400 device has no user-serviceable parts. Unless otherwise instructed, do not, under any circumstances, attempt any service, adjustments, or repairs on the unit. Disconnect the device before cleaning. To clean the unit, periodically use a clean cloth, slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
S ERVICE AND S UPPORT Accessories and Documentation 3 Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–7 P.M., EST. 4 Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.) • Please address the fax clearly to the attention of the “Verifone MRA Dept.
S ERVICE AND S UPPORT Accessories and Documentation Cables Contact your local Verifone distributor to determine which cable fits your needs. CBL282-045-XX-A USB cable (as Device). Powered from +9 V/1 A DC adaptor CBL282-038-XX-A USB cable (as Device). Powered from +5 V USB Host. CBL282-033-XXA PoweredUSB cable (as Device). Powered from +12 V PUSB Host CBL282-031-XX-A RS-232 cable (DB9). Powered from +12 V DC adaptor. CBL282-036-XX-A RS-232 cable (RJ45). Powered from Countertop (+12 V).
S ERVICE AND S UPPORT Accessories and Documentation C 28 E L N A I O T F I N E R E D I V NF O P400/P400 PLUS INSTALLATION GUIDE
APPENDIX A P400 Caution and Warning Messages Table 4 Products with UL/cUL certification should include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location, and the equivalent French translations. Caution and Warning Messages Notice Chapter Page English Text French Text Warning Setup page 11 For safety, do not string cables or cords across a walkway.
P400 Caution and Warning Messages Table 4 Notice Chapter Page Warning Setup Caution Setup English Text French Text page 14 Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. Ne pas utiliser un appareil qui a été altéré ou endommagé. Cet appareil est équipé d'étiquette d'inviolabilité.
P400 Caution and Warning Messages Table 4 Caution and Warning Messages (continued) Notice Chapter Page Warning Setup page 16 Incorrect power sequence may degrade the SoC Host port. Caution Service and Support page 25 Never use thinner, trichloroethylene, or ketonebased solvents – they can deteriorate plastic or rubber parts. Because this device can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display.
P400 Caution and Warning Messages C 32 E L N A I O T F I N E R E D I V NF O P400/P400 PLUS INSTALLATION GUIDE
Verifone, Inc. 1-800-Verifone Tel: (800) Verifone (837-4366) www.verifone.com C E L N A I O T F I N E R E D I V NF O P400/P400 PLUS Installation Guide Verifone Part Number DOCXXX-00X-EN-A, Revision A.
FCC ID: B32P400 FCC ID: B32P400PLUS Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
IC: 787C-P400 IC: 787C-P400PLUS Industry Canada statement This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
Déclaration d'exposition aux radiations: Le produit est conforme aux limites d'exposition pour les appareils portables RF pour les Etats-Unis et le Canada établies pour un environnement non contrôlé. Le produit est sûr pour un fonctionnement tel que décrit dans ce manuel.
