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PREFACE 7KLV JXLGH LV WKH SULPDU\ VRXUFH RI LQIRUPDWLRQ IRU VHWWLQJ XS DQG LQVWDOOLQJ D 33 VH GHYLFH Audience Organization 7KLV JXLGH SURYLGHV VLPSOH GHVFULSWLRQV RI WKH 33 VH IHDWXUHV DV ZHOO DV EDVLF LQIRUPDWLRQ IRU LQVWDOOLQJ DQG FRQILJXULQJ 33 VH 7KLV JXLGH LV RUJDQL]HG DV IROORZV &KDSWHU 2YHUYLHZ 3URYLGHV DQ RYHUYLHZ RI D 33 VH GHYLFH &KDSWHU 6HWXS ([SODLQV KRZ WR VHW XS DQG LQVWDOO 33 VH DV ZHOO DV WR HVWDEOLVK FRQQHFWLRQV ZLWK RWKHU GHYLFHV &KDSWHU 6SHFLILFDWLRQV
P REFACE Guide Conventions Guide Conventions 3OHDVH UHIHU WR WKH IROORZLQJ GRFXPHQW FRQYHQWLRQV IRU TXLFNO\ LGHQWLI\LQJ VSHFLDO IRUPDWWLQJ 7DEOH GHVFULEHV WKHVH FRQYHQWLRQV DQG SURYLGHV H[DPSOHV RI WKHLU XVH Table 1 Convention Document Conventions Meaning Example %OXH 7H[W LQ EOXH LQGLFDWHV WHUPV WKDW DUH FURVV UHIHUHQFHV 6HH *XLGH &RQYHQWLRQV Italics ,WDOLF W\SHIDFH LQGLFDWHV ERRN WLWOHV RU HPSKDVLV
CHAPTER 1 Overview 7KLV FKDSWHU SURYLGHV WKH GHVFULSWLRQ DQG HQXPHUDWLRQ RI IHDWXUHV IRU WKH 33 VH PP1000se 7KH 33 VH LV D CTLS and SHULSKHUDO GDWD HQWU\ GHYLFH WKDW DFFHSWV DQG HQFU\SWV 3HUVRQDO ,GHQWLILFDWLRQ 1XPEHUV 3,1V 7\SLFDOO\ D 3,1 LV D IRXU WR WZHOYH GLJLW FRGH NQRZQ RQO\ E\ WKH FXVWRPHU DQG WKH LVVXHU 3,1 FRGH UHTXHVWV KHOS YHULI\ WKH DXWKRUL]HG FXVWRPHU GXULQJ WUDQVDFWLRQV 7KH 3,1 DOVR VHUYHV DV WKH HOHFWURQLF VLJQDWXUH IRU WKH FUHGLW RU GHELW WUDQVDFWLRQ INDICATOR LEDS (CT
O VERVIEW PP1000se • NOTE 7KUHH color-coded function keys EHORZ WKH NH\SDG LFRQV DW ULJKW OHIW WR ULJKW &$1&(/ %$&.63$&( (17(5 9HUL)RQH VKLSV YDULDQWV RI WKH 33 VH XQLW IRU GLIIHUHQW PDUNHWV
O VERVIEW Features and Benefits Features and Exceptional Ease of Use and Ergonomics Benefits • %ULJKW /('V GLVSOD\ WUDQVDFWLRQ SURFHVV SURJUHVV IRU &7/6 PRGHOV RQO\ • 6OHHN DQG VW\OLVK VKDSH RFFXSLHV PLQLPDO FRXQWHU VSDFH • %ROG HUJRQRPLF GHVLJQ ILWV FRPIRUWDEO\ LQ WKH SDOP RI D KDQG • /DUJH KDUG UXEEHU NH\V SURYLGH LPSURYHG WDFWLOH IHHGEDFN PLQLPL]LQJ HUURUV DQG PD[LPL]LQJ HDVH RI XVH IRU FRQVXPHUV RI DOO DJHV • ,QWXLWLYH WHOFR VW\OH LQWHUIDFH DQG FRORUHG FRQWURO NH\V VLPSOLI\ WUDLQLQJ DQ
O VERVIEW Features and Benefits 10 33 6( ,167$//$7,21 *8,'(
CHAPTER 2 Setup 7KLV FKDSWHU GHVFULEHV WKH VHWXS SURFHGXUH IRU WKH 33 VH LQ WKH IROORZLQJ VHFWLRQV Selecting Location • 6HOHFWLQJ /RFDWLRQ • 3,1 3URWHFWLRQ 0HDVXUHV • 8QSDFNLQJ 6KLSSLQJ &DUWRQ • $WWDFKLQJ &RQWUROOHU &DEOH • ,QVWDOOLQJ RU 5HSODFLQJ 6$0 &DUG &7/6 9HUVLRQ 2QO\ • ,QVWDOOLQJ D 3ULYDF\ 6KLHOG 2SWLRQDO 8VH WKH IROORZLQJ JXLGHOLQHV WR VHOHFW WKH EHVW ORFDWLRQ IRU WKH 33 VH GHYLFH To Select a Location • 6HOHFW D ORFDWLRQ FRQYHQLHQW IRU ERWK PHUFKDQW DQG FOLHQW • 6HOHFW
S ETUP PIN Protection Measures $YRLG XVLQJ WKLV SURGXFW GXULQJ HOHFWULFDO VWRUPV Electrical • Considerations • PIN Protection Measures $YRLG ORFDWLRQV QHDU HOHFWULFDO DSSOLDQFHV RU RWKHU GHYLFHV WKDW FDXVH H[FHVVLYH YROWDJH IOXFWXDWLRQV RU HPLW HOHFWULFDO QRLVH IRU H[DPSOH DLU FRQGLWLRQHUV HOHFWULF PRWRUV QHRQ VLJQV KLJK IUHTXHQF\ RU PDJQHWLF VHFXULW\ GHYLFHV RU FRPSXWHU HTXLSPHQW • 'R QRW XVH WKH 33 VH XQLW LQ ZDWHU RU LQ PRLVW FRQGLWLRQV • 'LVFRQQHFW WKH GHYLFH IURP LWV 326 WHUPLQD
S ETUP Unpacking Shipping Carton Ensuring User 8VH WKH IROORZLQJ JXLGHOLQHV WR SURWHFW WKH XVHU¶V SULYDF\ ZKHQ KH HQWHUV KLV Privacy SHUVRQDO LGHQWLILFDWLRQ QXPEHU 3,1 • 7KH DUHD RI YLVLELOLW\ VKRXOG EH QR ODUJHU WKDQ D FRQH WDNHQ IURP WKH QXPEHU NH\ DW DQ DQJOH RI DQG FRYHULQJ DQ DUHD RI GLUHFWO\ LQ IURQW RI WKH XVHU 270° 1 7 4 QZ GHI PRS 0 Figure 3 • 2 5 8 ABC JKL TUV 45° 3 DEF 6 MNO 9 WXY Pin Entry Visibility Area
S ETUP Attaching Controller Cable 4 5HSODFH DOO WKH SDFNLQJ PDWHULDOV FORVH WKH OLG DQG VDYH WKH FDUWRQ IRU UHSDFNLQJ RU PRYLQJ WKH 33 VH GHYLFH LQ WKH IXWXUH WARNING Attaching Controller Cable 'R QRW XVH D XQLW WKDW KDV EHHQ WDPSHUHG ZLWK RU RWKHUZLVH GDPDJHG 7KH 33 VH XQLW FRPHV HTXLSSHG ZLWK WDPSHU HYLGHQW ODEHO ,I D ODEHO RU FRPSRQHQW DSSHDUV GDPDJHG LPPHGLDWHO\ QRWLI\ WKH VKLSSLQJ FRPSDQ\ DQG \RXU 9HUL)RQH UHSUHVHQWDWLYH RU VHUYLFH SURYLGHU 7KH 33 VH UHDU SDQHO KDV D PRGXODU LQ
S ETUP Attaching Controller Cable 4 &RQQHFW WKH PRGXODU SOXJ RI WKH FRQWUROOHU FDEOH WR WKH MDFN RQ WKH UHDU RI WKH 33 VH Figure 6 Connecting Modular Jack 5 3UHVV WKH PROGHG FDEOH LQWR WKH VORWV WR ORFN WKH FDEOH LQ SODFH Figure 7 Securing Controller Cable 6 3ODFH WKH FRYHU EDFN RQ WKH PRGXODU MDFN FRPSDUWPHQW Figure 8 Replacing Modular Jack Compartment Cover 33 6( ,167$//$7,21 *8,'( 15
S ETUP Attaching Controller Cable 7 8VH WKH IROORZLQJ JXLGHOLQHV LQ FRQQHFWLQJ WKH 33 VH XVLQJ D VSHFLILF FRQQHFWLQJ FDEOH • &RQQHFWLQJ YLD 86% • &RQQHFWLQJ YLD 56 &DEOH • &RQQHFWLQJ YLD 6HULDO &DEOH ZLWK '& ,QSXW 8 $IWHU FRQQHFWLQJ WKH FDEOHV UHVWDUW WKH 33 VH DQG WKH FRQWUROOLQJ GHYLFH NOTE )RU FDEOH UHPRYDO XVH WKH VDPH VWHSV GHVFULEHG DERYH LQ UHYHUVH ,I H[FKDQJLQJ FDEOHV XVH D 9HUL)RQH DSSURYHG FDEOH 5HIHU WR $FFHVVRULHV DQG 'RFXPHQWDWLRQ IRU WKH LQGLYLGXDO SDUW QXPEHUV RI WK
S ETUP Attaching Controller Cable 5 %URZVH WR WKH ,1) ILOH SURYLGHG E\ 9HUL)RQH ZKHQ VSHFLI\LQJ WKH GULYHU ORFDWLRQ :KHQ WKH LQVWDOODWLRQ FRPSOHWHV FKHFN WKH OLVW RI SRUWV RQ WKH 'HYLFH 0DQDJHU WR VHH WKH QHZO\ LQVWDOOHG 86% GHYLFH CAUTION NOTE 8VH RQO\ 86% FHUWLILHG FDEOHV LI DQ H[WHQVLRQ FDEOH LV UHTXLUHG ZKHQ FRQQHFWLQJ WR WKH GHYLFH¶V 86% SRUW
S ETUP Attaching Controller Cable 5 %URZVH WR WKH ,1) ILOH SURYLGHG E\ 9HUL)RQH ZKHQ VSHFLI\LQJ WKH GULYHU ORFDWLRQ :KHQ WKH LQVWDOODWLRQ FRPSOHWHV FKHFN WKH OLVW RI SRUWV RQ WKH 'HYLFH 0DQDJHU WR VHH WKH QHZO\ LQVWDOOHG 86% GHYLFH CAUTION NOTE 8VH RQO\ 86% FHUWLILHG FDEOHV LI DQ H[WHQVLRQ FDEOH LV UHTXLUHG ZKHQ FRQQHFWLQJ WR WKH GHYLFH¶V 86% SRUW
S ETUP Installing or Replacing SAM Card (CTLS Version Only) 5 &ORVH WKH GHYLFH FRYHUV WKHQ SRZHU XS WKH 33 VH DQG WKH KRVW GHYLFH CAUTION NOTE Installing or Replacing SAM Card (CTLS Version Only) CAUTION 8VH RQO\ 86% FHUWLILHG FDEOHV LI DQ H[WHQVLRQ FDEOH LV UHTXLUHG ZKHQ FRQQHFWLQJ WR WKH GHYLFH¶V 86% SRUW
S ETUP Installing or Replacing SAM Card (CTLS Version Only) 4 3UHVV GRZQ RQ DQG VOLGH WKH FRPSDUWPHQW GRRU RII WKH 6$0 FDUG FRPSDUWPHQW Figure 12 NOTE Opening SAM Cover %HIRUH LQVHUWLQJ WKH 6$0 FDUG SRVLWLRQ LW DV VKRZQ LQ )LJXUH ZLWK WKH FDUG¶V JROG FRQWDFWV IDFLQJ DZD\ IURP \RX WRZDUG WKH XQLW 7KH FDUG KROGHU VORW LQ WKH 33 VH KDV D VHW RI FRQWDFWV 7KH 6$0 FDUG KDV D QRWFK RQ RQH FRUQHU WR HQVXUH WKDW LW ILWV LQWR WKH FRQQHFWRU EDVH LQ RQO\ RQH ZD\ 5 ,QVWDOO WKH 6$0 FDUG E\ DOLJQLQJ
S ETUP Installing a Privacy Shield (Optional) 6 &ORVH WKH 6$0 FRPSDUWPHQW GRRU XQWLO WKH ORFNLQJ SLQ VORWV LQWR SODFH Figure 14 Replacing SAM Cover 7 5HFRQQHFW WKH FRQWUROOHU FDEOH WR WKH GHYLFH 8 5HFRQQHFW WKH GHYLFH WR WKH SRZHU VXSSO\ LI \RX DUH XVLQJ DQ H[WHUQDO SRZHU VRXUFH Installing a Privacy Shield (Optional) 7KH SULYDF\ VKLHOG SURWHFWV WKH FXVWRPHUV¶ 3,1 HQWU\ IURP EHLQJ VHHQ E\ WKH FDVKLHU RU RWKHU FXVWRPHUV 8VH WKH IROORZLQJ VWHSV WR LQVWDOO D SULYDF\ VKLHOG RQ \RXU 33 VH 1 ,QV
S ETUP Installing a Privacy Shield (Optional) 2 ,QVHUW IXOO\ XQWLO WKH SULYDF\ VKLHOG ORFNV LQ SODFH 7KHUH DUH ORFNLQJ WDEV RQ ERWK XQGHUVLGHV RI WKH SULYDF\ VKLHOG WKDW ODWFK RQWR VORWV LQ WKH UHFHVVHG FKDQQHOV RI WKH 33 VH 1 QZ 4 GHI 7 PRS 8 0 Figure 16 NOTE 22 2 ABC 5 JKL TUV 3 DEF 6 MNO 9 WXY Locking the Privacy Shield 0HUFKDQWV ZKR LQVWDOO WKH WHUPLQDO ZLWKRXW WKH SULYDF\ VKLHOG PXVW HQVXUH WKH FDUGKROGHU¶V SULYDF\ ZKHQ HQWHULQJ KLV 3,1 E\ SRVLWLRQLQJ WKH WHUPLQDO DZD\ IURP RSHQ YLH
CHAPTER 3 Specifications 7KLV FKDSWHU GLVFXVVHV SRZHU UHTXLUHPHQWV GLPHQVLRQV DQG RWKHU VSHFLILFDWLRQV RI WKH 33 VH GHYLFH Unit Power Requirements Temperature Humidity External Dimensions Weight Input 9 9 '& Maximum current P$ Operating temperature WR & WR ) Relative humidity WR QRQ FRQGHQVLQJ • Length PP LQ • Width PP LQ • Depth PP LQ • Unit weight J R] • Shipping weight J R] 33 6( ,16
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CHAPTER 4 Troubleshooting Guidelines 7KLV FKDSWHU OLVWV W\SLFDO PDOIXQFWLRQV WKDW PD\ RFFXU ZKLOH RSHUDWLQJ D 33 VH GHYLFH DQG WKH DSSURSULDWH FRUUHFWLYH DFWLRQ ,I WKH SUREOHP SHUVLVWV ± HYHQ DIWHU SHUIRUPLQJ WKH RXWOLQHG JXLGHOLQHV RU LI WKH SUREOHP LV QRW GHVFULEHG FRQWDFW \RXU ORFDO 9HUL)RQH UHSUHVHQWDWLYH IRU DVVLVWDQFH NOTE 7KH 33 VH GHYLFH XVHV D WDPSHU HYLGHQW FDVH DQG FRQWDLQV QR XVHU VHUYLFHDEOH SDUWV 'R QRW XQGHU DQ\ FLUFXPVWDQFH DWWHPSW WR GLVDVVHPEOH WKH XQLW 3HUIRUP RQO\ WKR
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CHAPTER 5 Service and Support Maintenance and Cleaning 7KH 33 VH GHYLFH KDV QR XVHU VHUYLFHDEOH SDUWV 8QOHVV RWKHUZLVH LQVWUXFWHG GR QRW XQGHU DQ\ FLUFXPVWDQFHV DWWHPSW DQ\ VHUYLFH DGMXVWPHQWV RU UHSDLUV RQ WKH XQLW 'LVFRQQHFW WKH GHYLFH EHIRUH FOHDQLQJ 7R FOHDQ WKH XQLW SHULRGLFDOO\ XVH D FOHDQ FORWK VOLJKWO\ GDPSHQHG ZLWK ZDWHU DQG D GURS RU WZR RI PLOG VRDS )RU VWXEERUQ VWDLQV XVH DOFRKRO RU DQ DOFRKRO EDVHG FOHDQHU )RU EHVW UHVXOWV XVH D 9HUL)RQH &OHDQLQJ .
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2099 Gateway Place, Suite 600 San Jose, CA 95110 USA Telephone: (800) VeriFone (837-4366) World Wide Web: www.verifone.com Electrical The reference input power rating for the PP1000SE is 5-12 VDC, 500 mA max. PP1000SE Product Certifications and Regulations FCC Compliance The following product has been tested and certified as compliant with the regulations and guidelines set forth in Part 15 of FCC Rules: Manufacturer: VeriFone, Inc.