T F A QX100 R D Contactless Reader Installation Manual
T F A Copyright © 2007 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples are for illustration only and may not be suited for your purpose.
QX100 Forward Thank you for purchasing the QX100 Contactless Reader. This manual includes basic installation instructions in addition to safety, care, and maintenance instructions. It is recommended that you store this manual in a safe place for future reference. Note All graphic images in this manual are for illustrative purposes only. Different models of the contactless reader may vary in appearance according to country of use or particular customer requirements.
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QX100 Table of Contents Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . iii 1. 2. 3. 4. Product Regulatory Information. . . . . . . . . . . . . . . .1 General Safety Instructions . . . . . . . . . . . . . . . . . .3 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 T F A Contents Checklist . . . . . . . . . . . . . . . .
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QX100 List of Figures Figure 4-1 Figure 5-1 Figure 6-1 Figure 6-2 Figure 7-1 Figure 7-2 Figure 7-3 Figure 7-4 Figure 8-1 Figure A-1 Figure A-2 Box Contents . . . . . . . . . . . . . . . . . . . . . . . . . . 5 RS-232 Socket—9-Pin D-Type Connector with Power Connector. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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QX100 1. Product Regulatory Information FCC Compliance Statement Manufacturer: VeriFone, Inc. Model: QX100 FCC Part 15 Requirements T F A This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is installed and operated in a commercial environment.
QX100 Note Changes or modifications to this equipment, not expressly approved by VeriFone, could void the user's authority to operate this equipment. In Canada This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatuses set forth in the Radio Interference Regulations of the Canadian Department of Communications.
QX100 2. General Safety Instructions Warning Failure to observe these instructions may result in severe personal injury or damage to the QX100 or other equipment. Note These safety instructions are based in general on those provided by Underwriters Laboratories (UL) Inc. U.S.A. T F A When using the QX100 or any associated device, the following basic safety precautions should always be observed to reduce the risk of fire, electric shock or personal injury.
QX100 3. Specifications Specification Details • Power • Dimensions • • • Reader when connecting to another device through an RS-232 connector to an 8-pin socket (COM): 7-20 V at minimum 250 mA External power adapter (safety approved): Input: 100-240 VAC at 50-60 Hz (0.15 A) Output: 9 VDC at 0.5 A T F A Height: 167.8 mm (6.6 in) Width: 105.3 mm (4.1 in) Depth: 125.9 mm (5 in) Weight • 270 g (9.
QX100 4. Initial Setup Caution • • Carefully inspect the contents of the box for any damaged or missing components. Do not use a device that shows any signs of damage. VeriFone has taken all measures to provide you with a complete device. If shipping damage is evident, file a claim with the shipping company. Notify your VeriFone representative or service provider concerning this damage, and if any components are missing.
QX100 Note The contents of the documentation pack may vary depending on specific customer documentation requirements. Selecting a Point-of-Sale Location Warning Do not locate the reader where it is exposed to the following: • Devices that radiate excessive electrical noise or voltage fluctuations, such as air conditioners, fans, electric motors, neon signs, or high-frequency security devices. • Water containers, such as a sink, a laundry tub or a pool.
QX100 5. Optional Accessories The QX100 package may include additional accessories packed in its box or boxed separately. Accessory RS-232 socket—9-pin • D-type connector with power connector optional Details Connects to the RS-232 connector cable, enabling the reader to be connected to a PC-POS as well as an external power.
QX100 6.
QX100 1 T F A Figure 6-2 Back View 1 Cable channel R D Installation Manual 9
QX100 7. Connecting to a POS Terminal or ECR The QX100 includes an integrated power/communication cable, which has either an RS-232 plug or a USB plug at one end for connection to a POS terminal or ECR (or PC-POS). There is also an optional RS-232–9-pin D type connection/power cable, that allows you to plug a contactless reader with the RS-232 cable into a PC-POS as well as an external power supply. This can be used with a host device that is not capable of supplying power through the connector cable.
QX100 T F A Figure 7-1 Typical connection to a POS Terminal When Serial Port has a Power Pin R D DRA WER ETH ERN ET DISP LAY POW ER PIN PAD EXT .
QX100 1 Figure 7-3 USB Connection to a PC-POS 1 T F A USB sockets To connect the QX100 to an ECR or PC-POS and to an external power supply: 1. Disconnect the ECR or PC-POS from its electrical power supply. 2. Insert the RS-232 cable plug from the contactless reader (VeriFone supplied) into the RS-232 socket on the D-type–RS-232 connector cable. 3. Insert the 9-pin D-type serial plug into the connector on the ECR or PC-POS and tighten the plug’s fastening screws to secure it in place. 4.
QX100 Caution Use a safety-approved Limited Power Supply (LPS) adapter. Note The external power connection is only needed when there is no power supply via the serial port. Note It is recommended to use the VeriFone-supplied AC/DC power adapter, which provides electrical power to the QX100 as follows: • Input (AC): 100-240 V 50/60 Hz (0.15 A maximum) • Output (DC): 9 VDC at 0.
QX100 1 2 3 4 T F A 5 6 7 8 Figure 7-4 Typical D-Type Connection to an ECR or PC-POS with External Power Source R D 1 D-type serial connector on an ECR or PC-POS 3 DC power connector 5 RS-232 connector 7 AC/DC power adapter 14 2 9-Pin D-type serial plug 4 AC/DC power adapter barrel plug 6 RS-232 plug 8 AC electrical outlet Installation Manual
QX100 8. Mounting the Contactless Reader The QX100 is able to lie flat, at a 180° angle, with two key holes on the bottom panel for mounting the reader on a wall. Note When mounting the contactless reader, it must be close enough to the POS terminal or ECR, for the connecting cables, and in an easily accessible location for the customer. T F A Note The recommended screws for mounting the QX100 are flat head screws with a thread diameter of approximately 4 mm (0.
QX100 1 2 T F A Figure 8-1 Mounting the Contactless Reader 1 Mounting key holes 2 Mounting screws R D 6. Slide the base down, so that the screws are supporting the base.
QX100 9. General Care and Maintenance The QX100 has been designed to give you long and trouble-free service with minimal operator care. To maintain proper functioning of the reader: • • • • • Keep the reader in the cleanest possible working and storage environment. Protect the reader from direct sunlight, extreme heat, damp and dust. Do not open the AC/DC Power Adapter. Do not shake or drop the reader. Do not attempt to open the reader.
QX100 Shipping the Contactless Reader In exceptional circumstances, you may be required to ship your reader to a servicing facility. To ship the QX100: 1. Carefully pack the reader, preferably in the original box. 2. Send the package prepaid and adequately insured. Note • • Notify your VeriFone representative or service provider before shipping the contactless reader.
QX100 10. Troubleshooting The QX100 has been designed for trouble-free operation, though minor problems may occur during installation and use. This section briefly describes how to troubleshoot some possible common problems that may arise during the normal operation of the contactless reader. Before requesting service for the reader, read this section to find a possible remedy for the problem. If you are still unable to solve the problem, contact a service representative.
QX100 The LEDs are not lighting up 1. 2. Check that the buzzer on the QX100 beeps when you turn on the reader. • If NO, act according to “The reader appears to have no power”. • If YES, hold a PICC card up to the landing zone on the reader. If some of the LEDs light up, the ones that do not are burnt out. To change a LED, contact a VeriFone certified representative. T F A If the problem persists, contact a VeriFone certified service representative.
QX100 Appendix A: Using the Contactless Reader Note The card must be within 4 cm (1.57 in) of the landing zone for the QX100 to read the card. Positioning the Contactless Reader The contactless reader can be moved to four positions: • Laying flat • 30° • 60° • 90° T F A To position your reader: 1. With your thumb and middle finger, press the buttons on both sides of the reader. R D Figure A-1 Pressing the Positioning Buttons 2.
QX100 T F A Figure A-2 Positioning the Reader Startup of the QX100 R D The QX100 starts up automatically when: • The reader is plugged into a terminal with a power source, and the terminal is first powered-up. • The reader is first plugged into an electrical outlet. To recognize the QX100 is powered-up: 1. The reader’s lights being activated, blinking from left to right, sequentially. 2. The lights are then followed by a short audio indication. 3.
QX100 LED Indication Status One Indicator Payment Status Blue Ready for next transaction Yellow Processing the transaction Green Red Transaction accepted Transaction failed LED Indication Status Two T F A All four LEDs are green: • When ready for the next transaction, there is a single green indicator light. • While the transaction is being processed, the LED indicators light up from left to right.
QX100 Contact Information VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: +1-800-VeriFone (837-4366) www.verifone.
