QX700 Installation Guide RE S I V N O I 1 . A 0 VeriFone Part Number DOC139-003-EN-A, Revision A.
QX700 Installation Guide © 2012 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . .
CHAPTER 5 Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning Kit. . . . . . . . . . . . . . . . .
PREFACE This guide is the primary source of information for setting up and installing the QX700 contactless reader. Audience Organization This guide describes the reader’s features, and provides the basic information for its installation and configuration. This guide is organized as follows: Chapter 1, Device Overview. Provides an overview of the reader. Chapter 2, Setup. Explains setup and installation of the device, selecting a location, and establishing connections with other devices.
P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Document Various conventions are used to help you quickly identify special formatting. Conventions Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms.
CHAPTER 1 Device Overview This chapter provides a brief description of VeriFone’s QX700 contactless reader. The device is a peripheral contactless payment processing device that supports payment transaction in a variety of environments, specifically outdoor and unattended markets. Features and Benefits The QX700 is VeriFone’s contactless acceptance peripheral device. It creates an economical solution for merchants who are looking to expand their payment acceptance options.
D EVICE O VERVIEW Features and Benefits • Rugged and reliable design • Connects with various VeriFone unattended POS terminals • Conducive design supports payment transactions in a variety of payment situations, such as transportation, vending, and kiosk environments Security The following EMVCo features of the device ensure secure contactless transactions: • EMV Level 1 and Level 2 Type Approval Contactless The device includes the following contactless capabilities: Capabilities • VeriFone’s adva
CHAPTER 2 Setup This chapter describes the setup procedure for the contactless reader, in the following sections: • Selecting Reader Location • Unpacking the Shipping Carton • Examining the Reader Features • Installing or Replacing SAM Cards • Connecting Unit to a Controlling Device • Contactless Support • Mounting the Reader • Using the Reader S I V N O I 1 .
S ETUP Unpacking the Shipping Carton Unpacking the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. To unpack the 1 shipping carton Remove the unit from the shipping carton. The standard package contains the unit only and does not include any other cables or accessories. Refer to Accessories and Documentation for more information about device’s related accessories. 2 Remove any protective wrap before mounting the unit.
S ETUP Examining the Reader Features Examining the Reader Features Before you continue the installation process, notice the features of the contactless reader (see Figure 1 and Figure 2). LEDS VeriFone MOUNTING STUD HOLES MOUNTING STUD HOLES 1 . A 0 CTLS READER Figure 1 RE S I V N O I QX700 Front Features BACK CASING RS-232 CONNECTOR Figure 2 NOTE QX700 Rear View VeriFone ships variants of the reader for different markets.
S ETUP Installing or Replacing SAM Cards Front Functions The front of the contactless device shows the following: • Customer-view indicator LED. • A contactless reader panel. Back Functions The rear of the contactless device shows the RS-232 connector. Installing or Replacing SAM Cards You may need to install a security access module (SAM) card or replace the old card. CAUTION Observe standard precautions in handling electrostatically sensitive devices.
S ETUP Installing or Replacing SAM Cards 6 Close the SAM cardholder. 7 Slide the locking tab to the LOCK position. NOTE Before inserting the SAM card, position it as shown in Figure 4, with the card’s gold contacts facing outward, toward the unit. The cardholder slot in the reader has a set of contacts. A Figure 4 N O I 1 . A 0 C B D E Installing SAM Card S I the necessary E V cards.
S ETUP Connecting Unit to a Controlling Device Connecting Unit to a Controlling Device The device’s rear panel has a modular, RS-232 interface port for power and communication connection to the controlling device. This section discusses various connections between the contactless unit and controlling devices. To connect to a 1 controlling device Connect the modular plug on the cable to the modular jack on the rear of the contactless device.
S ETUP Contactless Support Contactless Support Mounting the Reader NOTE This device supports the global contactless program specifications from American Express, MasterCard, Visa, Discover, ISIS SmartTap, and Google Wallet with virtually no changes to existing payment hardware or software. The reader is designed to be flush-mounted to the mounting surface, without further need for any external mounting devices. Your mounting surface may have different installation instructions.
S ETUP Using the Reader Using the Reader The contactless reader is only active when signaled by an application for the conduction of a contactless card transaction. When active, the device’s contactless logo lights up. To conduct a To conduct a contactless transaction, hold the card (within 4 cm) or gently tap contactless against the surface of the contactless antenna, marked by the logo . transaction The contactless unit uses various audible and visual confirmations to confirm transactions.
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the contactless reader. Unit Power • Requirements Input voltage: 8V-43V DC (MDB) Power Consumption All power consumption modes are at 12 V: Temperature • • • Card read mode: 4.3 W • Idle mode: 0.24 W • Sleep mode: 1.1 mW N O I Relative humidity: 5% to 90% RH non-condensing S I V External • Dimensions • Length: 130 mm (5.12 in.) • Depth: 535 mm (21.06 in.
S PECIFICATIONS RE 18 QX700 INSTALLATION GUIDE S I V N O I 1 .
CHAPTER 4 Maintenance and Cleaning Your contactless device is a product of superior design and craftsmanship and should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage. • Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics. • Do not store the device in cold areas.
M AINTENANCE AND C LEANING Additional Safety Information RE 20 QX700 INSTALLATION GUIDE S I V N O I 1 .
CHAPTER 5 Service and Support For QX700 problems, contact your local VeriFone representative or service provider. For device product service and repair information: Service Returns NOTE • USA – VeriFone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time. • International – Contact your VeriFone representative. Before returning the contactless reader to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number.
S ERVICE AND S UPPORT Service Returns 4 Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.). NOTE • Please address the fax clearly to the attention of the “VeriFone MRA Dept.” • Include a telephone number where you can be reached and your fax number. • You will be issued MRA number(s) and the fax will be returned to you.
S ERVICE AND S UPPORT Accessories and Documentation Accessories and Documentation VeriFone produces accessories and documentation for the contactless reader. When ordering, please refer to the part number in the left column. VeriFone Online Store at www.store.verifone.com • USA – VeriFone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M., eastern time • International – Contact your VeriFone representative Cables The following cables can be used with the contactless reader.
S ERVICE AND S UPPORT Accessories and Documentation Documentation QX700 Certifications and Regulations Sheet VPN - DOC139-001-EN QX700 Quick Installation Guide VPN - DOC139-002-EN QX700 Reference Guide VPN - DOC139-004-EN Contactless Software Programmers Guide VPN - 26807 CTLS Interface Developers Guide VPN - 27584 RE 24 QX700 INSTALLATION GUIDE S I V N O I 1 .
CHAPTER 6 Troubleshooting Guidelines This chapter lists possible malfunctions that may occur while operating a QX700 device and the appropriate corrective action. if the problem persists - even after performing the outlined guidelines, or if the problem is not described, contact your local VeriFone representative for assistance. NOTE The unit comes equipped with tamper-evident labels. The reader contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit.
VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.
2099 Gateway Place, Suite 600 San Jose CA 95110 Tel: 800 VeriFone (837-4366) www.verifone.com QX700 Certifications and Regulations FCC Compliance Electrical The following product has been tested and certified as compliant with the regulations and guidelines set forth in Part 15 of FCC Rules: The reference input power rating for the QX700 is 8V to 43VDC, 450mA max. Manufacturer: VeriFone, Inc.
QX700 Declaration of Conformity DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 ______________________________________________________________________ Manufacturer’s Name VeriFone, Inc. Manufacturer’s Address VeriFone, Inc.
