User's Manual

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QX700 INSTALLATION GUIDE 21
CHAPTER 5
Service and Support
For QX700 problems, contact your local VeriFone representative or service
provider.
For device product service and repair information:
• USA – VeriFone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., eastern time.
• International – Contact your VeriFone representative.
Service Returns
Before returning the contactless reader to VeriFone, you must obtain a
Merchandise Return Authorization (MRA) number. The following procedure
describes how to return one or more contactless units for repair or replacement
(U.S. customers only).
1 Gather the following information from the printed labels (see Figure 9) on the
bottom of each unit to be returned:
• Product ID, including the model and part number. For example,
“M139-xxx-xx-WWA” and “PTID xxxxxxxx.”
• Serial number (S/N xxx-xxx-xxx).
2 Within the United States, call VeriFone toll-free at 1-800-834-4366.
3 Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–8 P.M., eastern time.
NOTE
International customers, please contact your local VeriFone representative for
assistance with your service, return, or replacement.