TRANZ 460 FDC Retail/Debit Purchasing Card Reference Manual Application Version FRET462 VeriFone Part Number 25445, Revision C Manual Revision 1.
First Data Corporation TRANZ 460 Retail/Debit Purchasing Card Reference Manual VeriFone Part Number 25445, Revision C Manual Revision 1.0 Published: April 1997 VeriFone, Inc. Three Lagoon Drive Redwood City, CA 94065 Printed in the United States of America Copyright 1997 VeriFone, Inc. No part of this manual may be copied, distributed, stored in a retrieval system, translated into any human or computer language, transmitted, in any form or by any means, without the prior written consent of VeriFone, Inc.
Table of Contents 1. Introduction Unique Features....................................................................................... 1-1 Software Version ...................................................................................... 1-1 Integral Printer.......................................................................................... 1-2 PINpad Devices........................................................................................ 1-2 2.
Table of Contents 4. General Programming Entering the General Programming Mode ............................................... 4-1 Review a Field ................................................................................... 4-1 Change a Field .................................................................................. 4-1 Setting the Calendar/Clock ...................................................................... 4-2 "Emptying" a Field........................................................
Table of Contents 6. Standard Key Operations (cont’d.) Deposit Inquiry ......................................................................................... 6-11 Close Batch .............................................................................................. 6-12 7. Terminal Functions Item Review.............................................................................................. 7-1 Totals Review........................................................................................
Table of Contents Appendix B. PINpad 101 Device (cont’d.) Documentation ......................................................................................... B-7 Part Numbers ........................................................................................... B-7 Appendix C. PINpad 201 Device Introduction ............................................................................................... C-1 PINpad 201 Device Components.............................................................
Table of Contents Appendix F. TRANZport 232 (cont’d.) Physical.............................................................................................. F-4 Environmental .................................................................................... F-4 Power ................................................................................................. F-4 Port Configurations................................................................................... F-4 TRANZport 232 Kit ...............
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1. Introduction Congratulations on your choice of the VeriFone® TRANZ® 460 transaction terminal. The TRANZ 460 terminal has many outstanding features that will enable you and your merchants to perform your jobs faster and easier. Please take the time to read this manual carefully so you become familiar with the equipment and procedures you need to know to perform functions and transactions on your terminal.
FDC Retail/Debit Purchasing Card Reference Manual Integral Printer The TRANZ 460 terminal supports an integral roll printer for printing receipts and reports. This application allows you to program a unique merchant header of up to six lines for your receipts. Appendix A provides printer details as well as sample receipts and reports.
2. Features and Transactions Summary New Features Following is a list of new features that have been added to the FDC Retail/Debit Purchasing Card application. ★ The application runs on a TRANZ 460 terminal. ★ All receipts and reports are modified to conform to the TRANZ 460 terminal’s 24-column format. ★ The Virtual Private Line (VPL) communications feature is now enabled through Host setup.
FDC Retail/Debit Purchasing Card Reference Manual 2-2 • You can select Debit functionality in the Setup function. • Two PINpad devices are available to support Debit functions. • You can enable split dial for the AMEX and Discover hosts in setup. • The Auto Close option in Setup enables the terminal to automatically perform the Close transaction and print reports.
2. Features and Transactions Summary Terminal Transactions Summary Key No.
FDC Retail/Debit Purchasing Card Reference Manual 2-4 TRANZ 460 Terminal
3. TRANZ 460 Terminal The TRANZ 460 terminal is an authorization and electronic transaction terminal that performs Point-Of-Sale (POS) credit and debit authorizations. It features the convenience of an integral roll printer for printing transaction receipts and reports. Figure 3-1. TRANZ 460 Terminal Unpacking Carefully inspect the shipping carton and its contents for shipping damage. If the TRANZ 460 is damaged, file a claim immediately with the shipping company or carrier and notify VeriFone.
FDC Retail/Debit Purchasing Card Reference Manual Figure 3-2. TRANZ 460 Components Note: If your TRANZ 460 terminal operates ribbonless, disregard the following steps. Loading/Unloading a Ribbon Cassette in the Printer If a ribbon cassette is not already loaded in the printer, or if a new cassette is required, perform the following steps: 1. Press in on the two finger grooves on either side of the print mechanism cover, lift up and remove the cover (see Figure 3-3). 2.
3. TRANZ 460 Terminal Installation This application can operate in either of two configurations, both using a single telephone line. One configuration consists of a TRANZ 460 terminal and a standard telephone sharing the same telephone line. The other configuration supports up to five terminals per phone line, using a multi-lane traffic controller. Single Terminal Configuration In a single terminal configuration, there are two RS-232 devices: a Data-Over-Voice Multiplexer (DVM) and a printer.
FDC Retail/Debit Purchasing Card Reference Manual DTR switch up Connect to serial port on DVM TRANZport 232 (front view) B Port Serial Interface Cable Figure 3-6. TRANZport 232 Data Connections DTR/RTS Switch and Power Connections 1. Set the DTR/RTS switch on the TRANZport 232 to the UP position. 2. Plug one end of the power pass-thru cable into the Power In connector on the TRANZ 460. Plug the other end of this cable into the connector labeled POWER OUT on the TRANZport 232.
3. TRANZ 460 Terminal On/Feed Switch On/Off Switch Figure 3-8. TRANZ 460 Battery Switch Note: Because the power on/off switch is the only way the terminal can be completely powered down, set it to "off" and then "on" again any time you wish to reset the terminal (for example, during the software development stage). Telephone Connection 1. Connect one end of the telephone line cord to the modular jack on the rear of the terminal (see Figure 3-9). 2.
FDC Retail/Debit Purchasing Card Reference Manual Note: In a single terminal configuration, the printer and terminal connect separately to the DVM, each using its own cable. In a multi-lane configuration, the printer and terminal connect to the MTC via one "Smart" Y cable. Loading the Printer with Paper Caution: Because impact, friction, temperature, humidity, light, and oil affect the coloring and storage characteristics of no-carbon-required paper, handle this type of paper carefully.
3. TRANZ 460 Terminal Hardware Features Display Panel The 16-character alphanumeric display panel provides the visual prompts and information needed to operate the TRANZ 460. This bright blue, vacuum fluorescent display is easy to read, even under poor lighting conditions. It displays fully-formed numerals, letters and punctuation symbols. Figure 3-12.
FDC Retail/Debit Purchasing Card Reference Manual I R T E E V M QZ. 1 T O T A L S SALE S E T U P GHI 4 VOID ABC 2 D E M O JKL 5 TKT ONLY 3 T I M E MNO BACK 6 SPACE INQUIRY EDIT PRS TUV WXY 7 8 9 ,’" - SP * 0 SCROLL CLEAR AUTH ONLY RETURN P R I N T DEF ALPHA CLOSE PRINT # FUNC ENTER BLUE KEY SCROLL FDC TRANZ 460 Overlay The keypad overlay for the FDC ETC PLUS Retail Debit application is VeriFone Part Number 10730-37.
3. TRANZ 460 Terminal • Unless otherwise instructed in this reference manual, do not, under any circumstances, attempt any service, adjustments, or repairs on this unit. • If your equipment failure cannot be resolved, call the toll free (800834-9133) VeriFone Customer Support Hot Line and ask for an MRA (Merchandise Return Authorization) approval number. You must have an MRA approval number before returning your equipment for repair.
FDC Retail/Debit Purchasing Card Reference Manual 4. Press the CLEAR key and try the operation again; an improper command may have been used. Terminal Transactions Do Not Work 1. Perform your transactions using several credit cards to ensure the problem is not a defective card. When sliding the cards through the cardreader, be sure the magnetic stripe faces down and to the right of the terminal. 2. Your application may not be properly loaded. 3.
3. TRANZ 460 Terminal Terminal Specifications Microprocessor: Z80A CPU operating at 3.
FDC Retail/Debit Purchasing Card Reference Manual Programming Languages Reference Manuals 3 - 12 P006-205-00 00368-01 10016 TCL Programming Package TCL Programmer’s Manual (manual only) TCLOAD Manual and diskette 10768-01 10664 12412 ZONTALK 2000 Reference Manual TRANZ 420 Programmer’s Manual TRANZ 460 Reference Manual TRANZ 460 Terminal
4. General Programming The TRANZ 460 terminal allows you to: • Review a field • Move to another field • Change it if necessary • Display your new programmed data Entering the General Programming Mode To enter the general programming mode, press BLUE + 7. The terminal displays: RECALL WHAT? Review a Field To review the contents of a specific field, enter the memory location you wish to review, then press [ENTER].
FDC Retail/Debit Purchasing Card Reference Manual Note: FDC TRANZ software has been designed with ten unique Setup codes: BLUE + 4 + Codes 0 through 9. You should always use the Setup functions to enter data in the various fields. Use this alternate programming procedure only for entering data in other unique fields such as Fraud Control. Setting the Calendar/Clock You can set the calendar/clock after unpacking your new TRANZ 460 terminal.
4. General Programming "Emptying" a Field You can easily delete data previously entered in a memory location in the TRANZ terminal. 1. Press [CLEAR], [BLUE] and [7]. 2. Key in the field you wish to delete. The terminal displays the contents already stored in that field. 3. Press [BACKSPACE]. 4. Key in "1 [ALPHA] [ALPHA] 66831" and press [ENTER]. 5. Press [ENTER] again. 6. The terminal displays that field again as .
FDC Retail/Debit Purchasing Card Reference Manual Copying or Downloading Data to Another Terminal Downloading is the process of copying data from one computer or terminal to another. VeriFone supports direct downloading which lets you quickly copy an application from one terminal to another, using the proper download cable. Note: The TRANZ download cable, P/N 00490-00, will copy both TRANZ and XL terminals. Follow these steps to perform a terminal-to-terminal download. 1.
4. General Programming Program Field 0X06 (X = key number) for each card you want to have these features enabled. Field Entry 0X06 (X = key number) Enter 0, 1, 2, or 3, then press [ENTER]. 0 = None 1 = Enter last 4 digits 2 = Display Mag Stripe 3 = Options 1 and 2 Note: For this application, Fraud Control has been eliminated on debit transactions (keys 1 and 2). Locations 0106 and 0206 must be empty for fraud control to NOT occur during a debit transaction.
FDC Retail/Debit Purchasing Card Reference Manual Character Position Transaction 1 2 3 4 5 6 7 8 9 10 11 12 Sale Return Auth Only Void Ticket Deposit Inquiry Close Batch Item Review Totals Review Setup Print Demo To set the password option for a particular transaction, enter a "1" in the corresponding position. If you do not wish to password-protect a particular transaction, enter a "0" in the corresponding position.
5. Programming the Terminal for Use Check Memory Location 0019 to ensure your terminal is loaded with the correct software version before you begin programming. Press BLUE + 7, then enter 0019. The terminal should display " 0019 = FRET462." If Memory Location 0019 contains data other than this, please contact your VeriFone representative. To prepare your terminal for use, you must enter the Setup function key sequence (BLUE + 4) and Codes 1 through 0 for the selected Setup.
FDC Retail/Debit Purchasing Card Reference Manual Display Response AMEX AMEX AMEX AMEX AMEX Enter "Y" to enable split dial for the AMEX host, and continue with remaining prompts. Enter "N" to disable split dial and go to the Discover prompts. SPLIT Y/N PRIMARY #? SECOND #? MERCH ID? CARD TYPE? Note: MERCH ID and CARD TYPE prompts will not appear if there is an open batch.
5. Programming the Terminal for Use Display Response nn-LOW? Enter the first six digits of the low range of the credit card account number, then press [ENTER]. For example, the low account number range for VISA is 400000. nn-HIGH? Enter the first six digits of the high range of the credit card account number, then press [ENTER]. For example, the high account number range for VISA is 499999. nn-CARD TYPE ? Enter the card type, 1–6, then press [ENTER].
FDC Retail/Debit Purchasing Card Reference Manual Acct Range #4 (0046)=427533.427533.01VPC0001 Acct Range #5 (0047)=428800.428800.01VPC0001 Acct Range #6 (0048)=443085.443085.01VPC0001 Acct Range #7 (0049)=471500.471699.01VPC0001 Acct Range #8 (0050)=400000.499999.01VIS0000 Acct Range #9 (0051)=540500.540599.02MPC0001 Acct Range #10 (0052)=500000.599999.02MC 0000 Acct Range #11 (0053)=340000.349999.03AMX0000 Acct Range #12 (0054)=370000.379999.03AMX0000 Acct Range #13 (0055)=300000.389999.
5. Programming the Terminal for Use Update Password Use this function to update the manager password. To enter the "Update Password" Setup: 1. 2. 3. 4. Press BLUE + 4. Key in the manager password. Press the BLUE enter key. Press Code 4. Display Response UPDATE PASSWD ENTER NEW PASSWD VERIFY NEW PASSW Enter the new manager password. Enter the password a second time to verify. If both entries match, the terminal displays "PASSWORD UPDATED." Options Setup Use this function to set terminal options.
FDC Retail/Debit Purchasing Card Reference Manual Display Response PREPRINT? Y/N Select "Y" if you wish the receipt header to print before the terminal dials, or "N" for no preprinting. AUTO REPORT? Y/N Select "Y" if you wish the printer to automatically print Detail and Terminal Totals reports at Batch Close, or "N" for no report printing. AUTO INSERT? Y/N Select "Y" if you wish the terminal to automatically insert batch totals at Batch Close, or "N" for no totals insertion.
5. Programming the Terminal for Use Sale Type Description Use this function to select the transaction type. To enter the Sale Type Setup: 1. Press BLUE + 4. 2. Key in the manager password. 3. Press the BLUE enter key. 4. Press Code 6. Display Response SALE TYPE DESC Press [ENTER] to leave unchanged, or key in up to 7 alphanumeric characters and press [ENTER] to change the name of the transaction type for all Sale transactions.
FDC Retail/Debit Purchasing Card Reference Manual Display Response FLEX AGREEMENT (cont’d.) Press [BACKSPACE] and [ENTER] to leave this field empty. If no data is present, key in data and press [ENTER]. FLEX MESSAGE LINE 1? LINE 2? LINE 3? Enter up to 3 flexible message lines, using up to 24 characters per line. If data is already present, press [BACKSPACE], enter the message line, then press [ENTER], or press [BACKSPACE] and [ENTER] to leave this field empty.
5. Programming the Terminal for Use Clear Batch Use this function to clear all transactions from an open batch. To enter the Clear Batch Setup: 1. 2. 3. 4. Press BLUE + 4. Key in the manager password. Press the BLUE enter key. Press Code 9. Display Response CLEAR BATCH CLEAR? Y/N Enter [9] for "Y" to continue, or [6] for "N" to return to the ENTER SETUP CODE prompt. ENTER TO CONFIRM Press the [ENTER] key. The terminal clears the batch and returns to the setup code prompt.
FDC Retail/Debit Purchasing Card Reference Manual 5 - 10 TRANZ 460 Terminal
6. Standard Key Operations Retail transactions are common, unprotected transactions that all personnel can perform. These transactions include Sale, Return, Debit Sale and Return, Void, Ticket Only, Inquiry, and Close Batch. The TRANZ 460 idle prompt, "nnn" indicates spaces left for storage of transactions. For example, READY **3** indicates there is space to store three more transactions in the current batch.
FDC Retail/Debit Purchasing Card Reference Manual Note: Prompts in Step 6 and Steps 8 through 17 may or may not appear, depending upon options selected in Setup. Display 6-2 Response 6. OPERATOR ID Enter the 4-digit operator ID, then press [ENTER], or press [ENTER] to bypass this prompt. 7. AMOUNT OF SALE ? Enter the amount of the sale without the decimal, then press [ENTER]. 8. TAX AMOUNT Enter the tax amount without the decimal, then press [ENTER].
6. Standard Key Operations Display Response PRINTING... If the transaction is approved and the printer is enabled, the printer prints a receipt of the transaction. 20. READY **nnn** The terminal returns to the idle prompt indicating it is ready for the next transaction. Debit Sale Follow these procedures to capture a debit sale transaction. PINpad Device Display Response 1. READY **nnn** SALE Press the [1] key labeled SALE. 2.
FDC Retail/Debit Purchasing Card Reference Manual PINpad Device Display Response 11. ENTER INVOICE # Enter the invoice number up to 8 digits, then press [ENTER]. 12.
6. Standard Key Operations Display Response 5. EXPIRY DATE MMYY Enter the 4-digit expiration date using 2 digits each for month and year, then press [ENTER]. PROCESSING ... Note: Prompts in Step 6 and Steps 8 through 15 may or may not appear, depending on options selected in Setup. 6. OPERATOR ID Enter the 4-digit operator ID, then press [ENTER], or press [ENTER} to bypass this prompt. 7. AMOUNT OF SALE ? Enter the amount of the sale without the decimal, then press [ENTER]. 8.
FDC Retail/Debit Purchasing Card Reference Manual Debit Return Follow these procedures to capture a debit return transaction. This transaction will always be performed online. PINpad Device Display 1. READY **nnn** SALE Press the [2] key labeled RETURN. 2. ENTER PASSWORD Enter the manager password if required, then press [ENTER]. The display echoes each keypress with an asterisk. ****** 3. CREDIT=0 DEBIT=1 OUT OF PAPER Press "1" for a debit transaction. Press [CLEAR] to return to the idle prompt. 4.
6. Standard Key Operations PINpad Device Display Response 12.
FDC Retail/Debit Purchasing Card Reference Manual Display Response PROCESSING ... 5. AMOUNT OF SALE ? Enter the amount of the sale without the decimal, then press [ENTER]. 6. PHONE ORDER? Y/N Enter [9] for "Y" if this is a phone order, or [6] for "N" if it is not, then press [ENTER]. Press [ENTER] to bypass for no Phone Order. Note: This prompt may or may not appear, depending on options selected in Setup. 6-8 7. AVS ADDRESS Enter the cardholder’s street number, then press [ENTER]. 8.
6. Standard Key Operations Void Follow these procedures to void a transaction completed earlier in the batch. Void transactions are always approved offline. Display Response 1. READY **nnn** VOID Press the [4] key labeled VOID. 2. ENTER PASSWORD Enter the manager password if required, then press [ENTER]. The display echoes each keypress with an asterisk. ****** 3. ENTER ITEM # NOT FOUND 4. itm AA $99999.99 9999999999999999 999 $99999.99 a $999.
FDC Retail/Debit Purchasing Card Reference Manual Ticket Only Follow these steps to process Ticket Only transactions. Note: This transaction is always processed offline. Display Response 1. READY **nnn** TKT ONLY Press the [5] key, labeled TKT ONLY. 2. ENTER PASSWORD Enter the manager password if required, then press [ENTER]. The display echoes each keypress with an asterisk. ****** 3.
6. Standard Key Operations Display Response 13. CUSTOMER CODE Enter the customer code, then press [ENTER]. 14.
FDC Retail/Debit Purchasing Card Reference Manual Close Batch Follow this procedure to close a batch of transactions with the host. This will clear the batch from the terminal’s memory and enable it to store future transactions. Display Response 1. READY **nnn** Press the [9] key labeled CLOSE. CLOSE BATCH 2. ENTER PASSWORD Enter the manager password if required, then press [ENTER]. The display echoes each keypress with an asterisk. ****** NO TRANSACTIONS 3. ENTER AMOUNT PRINTING...
7. Terminal Functions Terminal functions include operations that do not require communication with a host. To use the terminal in the function mode, press the [FUNC/ENTER] blue key followed by the desired function key. Note: The **nnn** indicates the number of spaces left for storage of data capture transactions. For example, READY **3** indicates that there is space for storage of three more transactions. Item Review Use this function to review items stored in the terminal capture file.
FDC Retail/Debit Purchasing Card Reference Manual Display Response 5. itm AA $99999.99 9999999999999999 999 $9999.99 a $999.99 OPER A IIIIIIII RET TERMS 9999 88888............8888 AAAAAAAAAAXXXXXX aaaaaaaaaaaaaaaa sssss zzzzz-zzzz
7. Terminal Functions Totals Review Follow this procedure to review terminal totals by card type, all card types, or by operator ID. Display Response 1. READY **nnn** Press [FUNC] and the [2] key labeled TOTALS. 2. ENTER PASSWORD Enter the manager password if required, then press [ENTER]. The terminal echoes each keypress with an asterisk. ****** 3. CARD=1 OP=2 Enter "1" for credit card transaction totals and continue with Step 4, or enter "2" for operator totals and continue with Step 7. 4.
FDC Retail/Debit Purchasing Card Reference Manual Display Response 10. READY **nnn** The terminal returns to the idle prompt indicating it is ready to proceed with the next function. Demo Mode Follow this procedure to place the terminal in or out of Demo Mode. 7-4 Display Response 1. READY **nnn** Press [FUNC] and the [3] key labeled DEMO. 2. DEMO Y/N Press "Y" for Demo mode, or "N" for Live mode. Press [ENTER] for no change. 3. MUST CLEAR BATCH There is an open batch.
7. Terminal Functions Print Options Follow these procedures to print batch details, operator totals, terminal totals or to reprint the last receipt. Display Response 1. READY **nnn** Press [FUNC] and the [5] key labeled PRINT. 2. ENTER PASSWORD Enter the manager password if required, then press [ENTER]. The terminal echoes each keypress with an asterisk. ****** 3. PRINT OPTION ? Enter the number that corresponds to the item you wish to print, then press [ENTER].
FDC Retail/Debit Purchasing Card Reference Manual Display Response 9. PRINTING.... 10. READY **nnn** 7-6 The printer prints the selected option. The terminal returns to the idle prompt and is ready to proceed with the next function.
8. TRANZ 460 Accessories VeriFone provides an assortment of accessories to enhance your TRANZ 460 terminals.
FDC Retail/Debit Purchasing Card Reference Manual 8-2 TRANZ 460 Terminal
Appendix A. TRANZ 460 Integral Printer The TRANZ 460 terminal features an integral Epson Model 180 24-character roll printer. Besides the default USA 96-character set, it is capable of supporting a number of special printing enhancements such as TALL, WIDE and INVERSE, eleven different country character sets and a number of useful graphics.
FDC Retail/Debit Purchasing Card Reference Manual HEADER LINE HEADER LINE HEADER LINE HEADER LINE HEADER LINE HEADER LINE 1 2 3 4 5 6 XXXXXXXXXXXXXXXXX XXXX DATE MM/DD/YY TIME HH:MM ?M ** RE-PRINT ** Six programmable merchant message lines Merchant ID, Terminal ID Terminal Date and Time Reprinted receipts only ITEM: ITM CCC AAAAAA OP: XXXX ACCT: XXXXXXXXXXXXXXXX EXP: XXXX RESP: AAAAAAAA XXXXXX INV: XXXXXXXX AUTH: XXXXXX :
Appendix A. TRANZ 460 Integral Printer DETAIL REPORT HEADER LINE HEADER LINE HEADER LINE HEADER LINE HEADER LINE HEADER LINE 1 2 3 4 5 6 XXXXXXXXXXXXXXXXX XXXX DATE MM/DD/YY TIME HH:MM ?M ITEM: ITM CCC AAAAAA OP: XXXX ACCT: XXXXXXXXXXXXXXXX EXP: XXXX CUST: XXXXXXXXXXXXXXXXXX RESP: AAAAAAAA XXXXXX INV: XXXXXXXX DESC: 8888888888888888888888 TERM: 9999 TID: aaaaaaaaaaaa PHONE ORDER : XXXXXXXX : XXXXXXXX AMOUNT TAX $999999.99 $999.99 TOTAL: $99999.
FDC Retail/Debit Purchasing Card Reference Manual TOTALS REPORT HEADER LINE 1 HEADER LINE 2 HEADER LINE 3 HEADER LINE 4 HEADER LINE 5 HEADER LINE 6 Six programmable merchant message lines XXXXXXXXXXXXXXXXX XXXX DATE MM/DD/YY TIME HH:MM ?M # TRAN 1 1 1 1 COUNT AMOUNT TT ITM xxxxxx.xx Terminal Total S R VS VR nnn nnn nnn nnn xxxxxx.xx xxxxxx.xx xxxxxx.xx xxxxxx.xx Card Card Card Card nnn xxxxxx.xx Card type 2, Sale total 2 S . . . . . . . . .
Appendix A. TRANZ 460 Integral Printer OPERATOR TOTALS REPORT XXXXXXXXXXXXXXXXX XXXX DATE MM/DD/YY TIME HH:MM ?M AAAA CARD TOTAL $999999.99 AAAA CARD TOTAL $999999.99 AAAA CARD TOTAL $999999.99 AAAA CARD TOTAL $999999.99 AAAA CARD TOTAL $999999.99 Merchant ID, Terminal ID Terminal Date and Time Operator ID, Total END OF OPERATORS Figure A-4.
FDC Retail/Debit Purchasing Card Reference Manual BATCH CLOSED XXXXXXXXXXXXXXXXX XXXX DATE MM/DD/YY TIME HH:MM ?M # TRANS: NNN AMOUNT: $xxxxxxxxxx.xx RESP: xxxxxxxx Merchant ID, Terminal ID Terminal Date and Time Total number transactions in batch Total dollar amount Host response Figure A-5. Sample Batch Closed Header Note: The batch number "xxxxxxxx" appears in the form the user entered. It appears as blanks if the user pressed [ENTER] to bypass this field during the transaction.
Appendix B. PINpad 101 Device Introduction The PINpad 101 data entry device accepts spersonal identification numbers (PINs) for Debit card transactions. The PINpad 101 device uses a master key and a working key to encrypt the PIN input. Typically, a PIN is a 4- to 12-digit code known only by the customer and the bank.
FDC Retail/Debit Purchasing Card Reference Manual Keypad The keypad’s 12 keys are used for PIN and data entry and manual diagnostics. Please see the PINpad 101 Reference Manual, Part Number 10420, for further details on diagnostic procedures and programming. QZ ABC DEF 1 2 3 GHI JKL MNO 4 5 6 PRS TUV WXY 7 8 9 OPER * CLEAR 0 # ENTER Figure B-2.
Appendix B. PINpad 101 Device Unpacking Carefully inspect the shipping carton and its content for shipping damage. If the PINpad device was damaged during shipment, immediately file a claim with the shipping company and notify VeriFone, Inc. Warning: Do not use the PINpad unit if it has been damaged. 1. Remove the PINpad unit from the shipping carton. 2. Remove any protective plastic wrap and place the unit on a table or counter top. 3.
FDC Retail/Debit Purchasing Card Reference Manual 4. Slide the grommet up the cord and push its narrow end into the modular jack. When properly installed, the grommet should fit flat against the rear of the PINpad device. Cable Part Numbers Part No. 10441-01 10441-02 01582-00 01582-01 01582-02 Description 0.6 M, coiled (stretches to 7 ft.) 1.1 M, coiled (stretches to 15 ft.) 1 M, straight 3.6 M, straight 7.
Appendix B. PINpad 101 Device Countertop Mounting 1. To secure the cradle, screw the wood screws into the counter top through the narrow ends of the keyholes. If you do not want to make any holes, use the double-faced tape provided with the wall mount. 2. Place the PINpad device firmly into the cradle. PINpad Device Startup If the PINpad master keys are loaded, the unit automatically starts up when connected to the terminal.
FDC Retail/Debit Purchasing Card Reference Manual To complete a transaction, the PINpad device displays a prompt requesting PIN entry. Enter your PIN number and press [ENTER]. The device rotates a processing display when it successfully receives the PIN entry. Note: To clear the PINpad unit display to reenter a PIN, press [CLEAR]. Refer to the appropriate PINpad Reference and Programmer’s Manual, for more complete details, including diagnostic procedures and programming considerations.
Appendix B. PINpad 101 Device Problem Solution Display Panel does not work 1. Check all your cable connections. 2. Check your terminal’s AC outlet to be sure it’s supplying sufficient power; substitute the terminal’s power pack with another power pack. 3. Your application program might not be loaded correctly; download the application program and try again. 4. Run display reliability test as described in the PINpad 101 Reference and Programmer’s Manual, Part Number 10420.
FDC Retail/Debit Purchasing Card Reference Manual B-8 TRANZ 460 Terminal
Appendix C. PINpad 201 Device Introduction The PINpad 201 data entry device, VeriFone Part Number P003-120-05, accepts Personal Identification Numbers (PINs) during debit card transactions. The PINpad 201 device uses a master key and a working key to encrypt PIN input. The PIN verifies that the customer is authorized to use the debit card offered and serves as an electronic signature for the transaction. Display Cardreader Keypad Figure C-1.
FDC Retail/Debit Purchasing Card Reference Manual Unpacking Carefully inspect the shipping carton and its contents for shipping damage. If the PINpad 201 unit was damaged during shipment, immediately file a claim with the shipping company and notify VeriFone, Inc. Warning: Do not use the PINpad unit if it has been damaged. 1. Remove the PINpad device from the shipping carton. 2. Remove any protective plastic wrap and place the unit on a table or countertop. 3.
Appendix C. PINpad 201 Device Cable Part Numbers Cable Routing Channels Part No. Description 10441-01 10441-02 01582-00 01582-01 01582-02 02597-01 02598-01 10776-01 10776-02 .6 M, coiled (stretches to 7 ft) 1.1 M, coiled (stretches to 15 ft) 1 M, straight 3.6 M, straight 7.
FDC Retail/Debit Purchasing Card Reference Manual The display of the PINpad device idle prompt can be downloadable. For example, the idle prompt display may be customized to display a "WELCOME" message. Using the Cardreader The cardreader reads data quickly and accurately and is generally the preferred method since the card swipe lessens the chance for human error. However, manual keypad entry is useful if a card is damaged or when an order is being taken by phone or mail. 1.
Appendix C. PINpad 201 Device "THANK YOU" appears for 3 seconds at the end of the transaction. The PINpad device then returns to the idle prompt. Maintenance and Keypad Diagnostics VeriFone follows stringent quality control standards in manufacturing all PINpad devices. Each unit receives numerous tests before leaving the factory to ensure quality and reliability. However, should you encounter a problem in operation, read this section for possible causes and solutions.
FDC Retail/Debit Purchasing Card Reference Manual Problem Solution 3. Your terminal’s application might not be loaded correctly; download application and try again. 4. Run display reliability test as described in the PINpad 201 Reference and Programmer’s Manual, Part Number 10297. If the problem persists, phone the VeriFone MRA desk. Keypad does not respond 1. Check your display panel. If the wrong characters are displayed or nothing at all, refer to the solutions for previous problem. 2.
Appendix D. Prompts and Error Messages The following list includes the prompts and error messages that may appear on your terminal’s display. The list consists of two columns: ACCEPTED itm ACCT RANGE ITEM? ALREADY VOIDED AMEX AMEX AMEX AMEX AMEX SPLIT Y/N PRIMARY #? SECOND #? MERCH ID? CARD TYPE? • The left column is the message or prompt • The right column contains an explanation of the message and any appropriate required response. Approval response if the transaction was performed offline.
FDC Retail/Debit Purchasing Card Reference Manual AVS ADDRESS AVS ZIP BANKCARD ADDRESS 9999999999999999999999 BATCH IS FULL Enter the cardholder’s ZIP code, then press [ENTER]. Prompt that appears if you select "Y" at the ENABLE DDOV? prompt. Press [ENTER] to accept the current address, or key in a new host address, up to 20 alphanumeric characters, then press [ENTER]. Indicates that data capture memory is full and no more transactions can be stored in memory until data capture file is cleared.
Appendix D. Prompts and Error Messages CONNECTED CREDIT=0 DEBIT=1 CURRENTLY YES CURRENTLY NO CUSTOMER CODE CUSTOMER CODE? Y/N DEBIT? Y/N Select "1" for debit transactions, or "0" for credit transactions. Wait for the next prompt. Display that appears following the ENABLE DDOV? Y/N prompt, showing the current communications DDOV setting (YES or NO). Press [ENTER] to accept the current setting. Press [9] for YES, or [6] for NO to change the setting.
FDC Retail/Debit Purchasing Card Reference Manual DOWNLOAD DONE Display after completion of successful download. ENABLE VPL? Y/N Host setup prompt. Press [9] for "Y" to enable VPL communications, or [6] for "N" to disable. END OF BATCH Display in an Item Review function indicating the last item in the batch was reviewed. Press [CLEAR] to return to the idle prompt. itm ENTER ACCT # ENTER AMOUNT Enter the terminal total dollar amount of the batch you wish to close, then press [ENTER].
Appendix D. Prompts and Error Messages ENTER SETUP CODE Enter the code that corresponds to the selected option during a terminal setup function. ENTER TO CONFIRM Void transaction prompt. Press [ENTER] to confirm voiding the selected transaction record. ENTER TRAN CODE EXPIRY DATE MMYY FUNCTION? HOST INFO FDR PRIMARY #? FDR SECOND #? FDR CLOSE PHONE? FDR MERCH ID? IDLE PROMPT INQUIRY NO ENQ FROM HOST Enter the numeric transaction code, then press [ENTER] when requesting check authorization.
FDC Retail/Debit Purchasing Card Reference Manual NO TRANSACTIONS NOT FOUND OPERATOR ID OPTION FIELD Y/N OPTIONS DEVICE ID? INVOICE #? Y/N? OPERATOR ID? Y/N PHONE ORDER? Y/N RECEIPT? Y/N PREPRINT? Y/N AUTO REPORT? Y/N AUTO INSERT? Y/N PREDIAL? Y/N MAN ENTRY? Y/N OUT OF PAPER PASSWORD? PASSWORD UPDATED The terminal cannot find the item number of transaction to review that has been entered by user. Press [CLEAR] to return to the idle prompt. Enter the 4-digit operator ID number, then press [ENTER].
Appendix D. Prompts and Error Messages PRINTER / PIN PAD PRINTER? Y/N Setup Code 7 was entered in the Setup function. Enter "Y" or "N" or press [ENTER] to keep the printer already installed. Enter "1" for the PINpad 101 device, or "2" for the PINpad 201 device. PROGRAMING ERR Ø If your terminal displays this message, you can attempt recovery by pressing the [3] and [5] keys simultaneously, causing the terminal to recalculate the checksum digit that may be the cause of the error message.
FDC Retail/Debit Purchasing Card Reference Manual SECURITY SET SALE? Y/N SET RETURN? Y/N SET AUTH? Y/N SET VOID? Y/N SET TICKET? Y/N SET DEP INQ? Y/N SET CLOSE?Y/N SET ITM REV? Y/N SET TOT REV? Y/N SET SETUP? Y/N SET PRINT? Y/N SET DEMO? Y/N SERIAL # NOT FND SETUP Response from the download host when the terminal serial number stored in Location 0001 does not match valid serial numbers for a download. Perform the Recall function [FUNC] [7] and check the serial number. Correct it if necessary.
Appendix D. Prompts and Error Messages TAX RATE 9.99 Key in the tax rate for the terminal to use when calculating the tax on the transaction amount. This prompt only appears if you select "Y" at the TAX CALC prompt. THANK YOU PINpad device display at the conclusion of a successful debit transaction. TKT ONLY TRANSMITTING UNDEFINED CARD UNREADABLE CARD UNSUCCESSFUL DL UPDATE PASSWD ENTER NEW PASSWD VERIFY NEW PASSW VOID WAITING FOR LINE The [5] key was pressed to dial for an ETC item.
FDC Retail/Debit Purchasing Card Reference Manual D - 10 TRANZ 460 Terminal
Appendix E. ZONTALK 2000 Download Parameters ZONTALK 2000 is the VeriFone download program that simplifies the process of updating or completely reprogramming your VeriFone terminal. Designed to run on an IBM PC, XT, AT or compatible, ZONTALK 2000 performs modem downloads to your terminals in the field or direct downloads to terminals physically connected via RS-232 cable to the computer’s serial port.
FDC Retail/Debit Purchasing Card Reference Manual Memory Locations Type/ Location No.
Appendix E. ZONTALK 2000 Download Parameters Description Type/ Location No. Chars AMEX Card Type Split Dial 0093 Disc. Card Type Split Dial 0094 Fraud Control Flag 0106 Fraud Control Flag 0206 Fraud Control Flag 0306 Fraud Control Flag 0506 Primary Phone No. 0700 Secondary Phone No. 0701 Call Center Phone No. 0702 Pick-Up Card Phone No. 0703 Merchant ID 0704 Message Format Flag 0705 Fraud Control Flag 0706 Transaction Ctl String 0707 Transaction Prompt 0708 Floor Limit 0709 Resp.
FDC Retail/Debit Purchasing Card Reference Manual Note 1 Locations 0043 through 0062 contain the account range tables. Normal entries for all card types are as follows: High Low Card Abbrev. 999999 999999.9 9 X X X 9 9 9 9 Card type Retail Terms Descriptor Code (0=no codes, 2=length 2, 4=length 4) AVS Flag Customer Code Flag Account Ranges Note 2 Acct Acct Acct Acct Acct Acct Acct Acct Acct Acct Acct Acct Acct Acct Acct Acct Range #1 (0043)=405501.405502.01VPC0001 Range #2 (0044)=415928.415928.
Appendix E. ZONTALK 2000 Download Parameters Note 3 Location 0861, Application Options Map, contains the string for terminal options settings where 0 = Off and 1 = On. Position Option 1 2 3 4 5 6 7 8 9 10 11 12 13 Invoice number Operator ID Phone order Receipt printing Pre-printing Auto report Auto-insert Pre-dial Manual entry Tax prompt Tax calc Optional prompts VPL If you have any questions regarding these parameter settings, contact your VeriFone representative.
FDC Retail/Debit Purchasing Card Reference Manual E-6 TRANZ 460 Terminal
Appendix F. TRANZport 232 Introduction The TRANZport 232 provides the VeriFone OMNI and TRANZ families of terminals (including the PNCTM 330) the ability to communicate with two RS-232 serial devices instead of one. For example, suppose in addition to using a printer and a PINpad device, you wish to connect your TRANZ 460 to an external modem requiring an RS-232 compatible connection. Without the TRANZport 232, you would not be able to do so because of the RS-232 port limitation.
FDC Retail/Debit Purchasing Card Reference Manual A-Port Connector (DIN-8) B-Port Connector (DIN-8) DIP Switch (RTS/DTR Selector Switch) POWER IN Connector POWER OUT Connector TERMINAL Connector (DB-9 Interface Cable Connector) Figure F-1. TRANZport 232 (Front and Rear Views) Typical Installation Use the steps below as a guide to connect a TRANZport 232 in a typical TRANZ 460 configuration. Note: In the following configuration the TRANZ 460 receives its power from the TRANZport 232.
Appendix F. TRANZport 232 DTR switch up Connect to serial port on DVM TRANZport 232 (front view) B Port Serial Interface Cable Figure F-2. TRANZport 232 and Data Connections TRANZ 460 Power Pack (or optional TRANZport 232 power pack) POWER IN POWER IN POWER OUT Figure F-3. TRANZport 232 and TRANZ 460 Power Connections DIP Switch Setting The 2-position DIP switch determines which RS-232 control signal, generated by the terminal, is used to select the A or B port.
FDC Retail/Debit Purchasing Card Reference Manual Testing the TRANZ 460/TRANZport 232 Connection After connecting the TRANZport as previously outlined, the following TCL code can be used to test the system. Using the standard recall and edit capabilities of the TRANZ 460, load memory locations 31 and 32 with the following TCL command strings: 031=B1.1GR’B PORT TEST’R13R10*R5+R1*I 032=B1.
Appendix F. TRANZport 232 B Output Port (8-pin DIN connector) pin pin pin pin pin pin pin 1 2 3 4 5 6 7 Signal Gnd DCD RTS CTS RxD (from external device) TxD (to external device) TxD Idle Level This input sets the state of the TxD output in the the idle state. When open, the idle state of TxD is a mark (-V). When grounded, the idle state of TxD is a space (+V). Aux TxD This output is a TTL version of the RS-232 TxD output, pin 6.
FDC Retail/Debit Purchasing Card Reference Manual F-6 TRANZ 460 Terminal
Glossary AC Alternating Current—used as a primary source of power by power packs and power supplies. Account Number (1) A unique series or group of digits used to numerically identify each cardholder. (2) The unique identification number assigned to the account of a specific party, within a given institution. Alpha Mode Alphanumeric Application A means of allowing you to use the keypad to enter alphabetic characters.
FDC Retail/Debit Purchasing Card Reference Manual Baud Buffer Byte Calendar/Clock Chip Cardreader Card Security or Fraud Control Carrier A temporary storage area. A group of consecutive bits that make up a character or a logical unit of information. A byte usually consists of eight bits. A terminal electronic component that keeps track of the date and time. The slot on the terminal that automatically reads the magnetic stripe or bar code on the back of a specially encoded card.
Glossary Data Data Entry Data Packets Default Delete Information prepared in a particular format for use by the terminal or host computer for a specific transaction or operation. The process of using a keyboard or other device to input data directly into a system. A packet of information transmitted from one device to another. A value automatically assigned by the program when another value has not been specified. To remove a record or item of data.
FDC Retail/Debit Purchasing Card Reference Manual Header Hookswitch Host Computer Input Idle Prompt Keypad Leased-Line Line Cord Login Login String Luhn Check-Digit Information and codes added to the beginning of user data, such as a transmission block or packet, which contains the destination, address, source address and message number. The switch on a telephone instrument that operates when the handset is removed from its cradle.
Glossary Messages Words and symbols appearing on the display panel which tell you the kind of information required, the result of a process or if an error has occurred. Modem Short for modulator/demodulator; a device that converts digital data to analog signals (for transmission over telephone wires) and analog signals back to digital data. Network An interconnected group of systems, terminals or data facilities that route numerous transactions and data to the proper terminals and host computers.
FDC Retail/Debit Purchasing Card Reference Manual Post Dialing A feature that dials the host computer after all of the account and transaction information is entered into the terminal. Power Pack A device that converts a voltage to a different level so it can be used by a particular device. Printer A device used for imprinting records of a transaction on paper. Prompt A message appearing on the display panel telling you what action is required or what type of information to specify.
Glossary Scroll To move text across a display screen. Select To initiate an action or enable a data path. Serial Port Start Up STORE String Constant Swipe System Password An RS-232 connector for communicating with download computers, other terminals, and printers. The sequence that occurs when the terminal is turned on (powered up). This sequence includes turning on power and automatic downloading of configuration data for an application. Procedure used to store data in a memory location.
FDC Retail/Debit Purchasing Card Reference Manual Track 1 Data Information stored on Track 1 of the magnetic stripe that can be read by the cardreader. Track 2 Data Information stored on Track 2 of the magnetic stripe that can be read by the cardreader. Trunk Cable A cable to which all the components are connected. User ZONTALK 2000 Glossary - 8 The person who is using the terminal.
Index A Accessories ............................... 3-11 Account range setup ..................................... 5-2 range tables .......................... 5-3 Alphabetic characters.................. 4-3 Auth Only transaction.................. 6-7 DIP switches TRANZport 232 .................... F-3 Display ........................................ B-1 Display panel .............................. 3-7 troubleshooting ............. B-7, C-5 DTR/RTS Switch settings ...........
Index M Manual diagnostics menu .................................... C-6 Memory locations ........................ 5-9 Mounting countertop ............................ B-5 wall ....................................... B-4 MRA (Merchant Return Authorization) desk ...... B-6, C-5 O On/Feed key................................ 3-6 Options setup .............................. 5-5 P Password protection.................... 4-5 Password update.........................
Index S U Sale .............................. 6-1, 6-3, 6-6 Sale Type description.................. 5-7 Security setup.............................. 5-4 Setup codes ................................ 5-1 Software version.......................... 3-4 Specifications ...................... 3-8, F-4 Startup ................................ B-5, C-3 Unpacking terminal ..................... 3-1 Unpacking unit .................... B-3, C-2 Update Password ....................... 5-5 V Void transaction .........
Index - 4
