UX400 CTLS Reader Installation Guide VeriFone Part Number DOC159-033-EN-A, Revision A.
UX400 CTLS Reader Installation Guide © 2013 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Device Overview Setup Specifications Maintenance and Cleaning Service and Support Troubleshooting Guidelines Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Related Documentation . . . . . . . . . . . . . . . .
C ONTENTS 4 UX400 CTLS READER INSTALLATION GUIDE
PREFACE This guide is the primary source of information for setting up and installing the UX400 CTLS Reader. Audience Organization This guide describes the CTLS reader’s features, and provides the basic information for its installation and configuration. This guide is organized as follows: Chapter 1, Device Overview. Provides an overview of the reader. Chapter 2, Setup. Explains setup and installation of the device, selecting a location, and establishing connections with other devices.
P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Document Various conventions are used to help you quickly identify special formatting. Conventions Table 1 describes these conventions and provides examples of their use. Table 1 Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. The pencil icon is used to highlight important information.
P REFACE Conventions and Acronyms Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions.
P REFACE Conventions and Acronyms 8 UX400 CTLS READER INSTALLATION GUIDE
CHAPTER 1 Device Overview This chapter provides a brief description of VeriFone’s UX400 CTLS Reader. The device is a contactless payment device that works with the UX300 host device. The reader supports transactions in a variety of environments, specifically outdoor and unattended markets. Features and Benefits The UX400 is VeriFone’s contactless acceptance peripheral device, designed to connect to the UX300 unit.
D EVICE O VERVIEW Features and Benefits Contactless The device includes the following contactless capabilities: Capabilities • VeriFone’s advanced contactless architecture future-proofs your investment with Single Contactless Interface (SingleCI), and side-by-side application architecture systems.
S ETUP Unpacking the Shipping Carton Unpacking the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The shipping carton comes with the following: • The UX400 contactless reader • 1 SMA (RF) cable • 1 RJ45 host communication connector To unpack the 1 shipping carton Remove the unit from the shipping carton.
S ETUP Examining the CTLS Reader Features Examining the CTLS Reader Features Before you continue the installation process, notice the features of the reader (see Figure 1 and Figure 2).
S ETUP Connecting Unit to a Controlling Device Connecting Unit The device’s rear panel has two ports for connection to the UX300 controlling to a Controlling device: Device • RJ45–8-pin host connector • SMA connector Both connections are necessary for using the contactless unit. NOTE The cables used to connect to the UX300 unit are: CBL159-302-02-X for SMA connection, and CBL159-301-01-X for data connection. See Accessories and Documentation for cable ordering information.
S ETUP Mounting the Reader Mounting the Reader The reader is designed to be flush-mounted to the mounting surface, without further need for any external mounting devices. CAUTION Ensure that your mounting frame has a thickness of 2 mm. NOTE Your mounting surface may have different installation instructions. Refer to your mounting device’s user guide for further instructions. To mount the CTLS 1 device Peel off the plastic liner from the front of the unit.
S ETUP Using the Reader Using the Reader The contactless reader is only active when signaled by an application for the conduction of a contactless card transaction. When active, the device’s contactless logo lights up. Conducting a To conduct a contactless transaction, hold the card (within 4 cm) or gently tap Contactless against the surface of the contactless antenna, marked by the logo . Transaction The contactless unit uses various audible and visual confirmations to confirm transactions.
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the contactless reader. Power Consumption • • Temperature • NOTE Power consumption mode: 450mW, maximum Sleep mode: 0.
S PECIFICATIONS 18 UX400 CTLS READER INSTALLATION GUIDE
CHAPTER 4 Maintenance and Cleaning Your contactless device is a product of superior design and craftsmanship and should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage. • Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics. • Do not store the device in cold areas.
M AINTENANCE AND C LEANING Additional Safety Information 20 UX400 CTLS READER INSTALLATION GUIDE
CHAPTER 5 Service and Support For UX400 problems, contact your local VeriFone representative or service provider. For device product service and repair information: Service Returns NOTE • USA – VeriFone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time. • International – Contact your VeriFone representative. Before returning the CTLS reader to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number.
S ERVICE AND S UPPORT Service Returns 4 Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.). NOTE • Please address the fax clearly to the attention of the “VeriFone MRA Dept.” • Include a telephone number where you can be reached and your fax number. • You will be issued MRA number(s) and the fax will be returned to you.
S ERVICE AND S UPPORT Accessories and Documentation Accessories and Documentation VeriFone produces accessories and documentation for the contactless reader. When ordering, please refer to the part number in the left column. VeriFone Online Store at www.store.verifone.com • USA – VeriFone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M., eastern time • International – Contact your VeriFone representative Cables The following cables can be used with the CTLS unit.
S ERVICE AND S UPPORT Accessories and Documentation 24 UX400 CTLS READER INSTALLATION GUIDE
CHAPTER 6 Troubleshooting Guidelines This chapter lists possible malfunctions that may occur while operating a UX400 device and the appropriate corrective action. If the problem persists - even after performing the outlined guidelines, or if the problem is not described, contact your local VeriFone representative for assistance. NOTE The unit comes equipped with tamper-evident labels. The reader contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit.
VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com UX400 CTLS Reader Installation Guide VeriFone Part Number DOC159-033-EN-A, Revision A.
2099 Gateway Place, Suite 600 San Jose CA 95110 Tel: 800 VeriFone (837-4366) www.verifone.com UX400 CTLS Reader Certifications and Regulations FCC Compliance Electrical The following product has been tested and certified as compliant with the regulations and guidelines set forth in Part 15 of FCC Rules: The reference input power rating for the UX400 CTLS Reader is 450mW max. Manufacturer: VeriFone, Inc.
