UX300 Manual Card Reader Installation Guide VeriFone Part Number DOC159-023-EN-A, Revision A.
UX300 Manual Card Reader Installation Guide © 2013 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Device Overview Setup Specifications Maintenance and Cleaning Service and Support Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C ONTENTS Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connection Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Grounding Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Drainage Tubing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is the primary source of information for setting up and installing the UX300 Manual Card Reader unit. Audience Organization This guide describes the card reader’s features, and provides the basic information for its installation and configuration. This guide is organized as follows: Chapter 1, Device Overview. Provides an overview of the device. Chapter 2, Setup. Explains setup and installation of the device, selecting a location, and establishing connections with other devices.
P REFACE Related Documentation Related Documentation 6 To learn more about the card reader and controller device, refer to the following set of documents and their associated VeriFone Part Numbers (VPNs).
P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Document Various conventions are used to help you quickly identify special formatting. Conventions Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms.
P REFACE Conventions and Acronyms Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions.
CHAPTER 1 Device Overview This chapter provides a brief description of VeriFone’s UX300 Manual Card Reader. The device is a card reader processing device that works with the UX1XX PIN pads, UX400 CTLS antenna unit, UX200 display, vending machines, PCs, and other similar peripheral devices. The device can also connect to VeriFone’s TG-2460 printer, as well as other VeriFone PIN pad units. The reader supports transactions in a variety of environments, specifically in the outdoor and unattended markets.
D EVICE O VERVIEW Features and Benefits Device Capabilities The UX300 is a magnetic card reader, smart card reader, as well as a main control unit device. This unit connects to vending machines and PCs, and is intended to connect to peripheral units such as PIN pad, CTLS antenna, media display units, and external printers.
S ETUP Unpacking the Shipping Carton Unpacking the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. To unpack the 1 shipping carton Remove the unit from the shipping carton. The standard package contains the unit only and does not include any other cables or accessories. Refer to Accessories and Documentation for more information about the device’s related accessories. 2 Remove any protective wrap before mounting the unit.
S ETUP Examining the Unit’s Features Examining the Unit’s Features Before you continue the installation process, notice the features of the device (see Figure 1, Figure 2, and Figure 3).
S ETUP Examining the Unit’s Features . SAM CARDHOLDER COVER SERVICE SWITCH Figure 3 NOTE Reader’s Top View VeriFone ships variants of the reader for different markets. Your unit may have a different configuration and may look different from the illustration. However, the basic process described in this guide remain the same, regardless of the configuration.
S ETUP Installing or Replacing SAM Cards NOTE PSTN • ISDN • RS-485 • Printer COM • PSTN_RJ9 • 485_3pin Some or none of the model-dependent may be present on your unit and in the model depicted in Figure 2. Top Functions • • Installing or Replacing SAM Cards • SAM cardholder cover Additional service switch You may need to install a security access module (SAM) card or replace the old card.
S ETUP Installing or Replacing SAM Cards 5 Carefully slide the SAM card into the slot, by aligning the card and carefully sliding into the slot until fully inserted. NOTE Before inserting the SAM card, position it as shown in Figure 5, with the card’s gold contacts facing outward, toward the unit. The cardholder slot in the reader has a set of contacts. 6 Close the SAM cardholder. 7 Slide the locking tab to the LOCK position.
S ETUP Cable Connections Cable Connections The device’s rear panel has various interface ports for power and communication connections to controlling and peripheral devices. This section discusses these various connections. The UX300 card reader/control unit connects to the various UX-series units, as well as other devices.
S ETUP Cable Connections Connect the appropriate cable to the UX300 unit and the other end to the media display. NOTE The UX300 connects to the UX200 media display as both a host, as well as a peripheral device. To see how to connect to the UX200 as a peripheral device, see Connecting to a UX-Series Peripheral Device.
S ETUP Cable Connections Connecting to a UX200 Media Display Unit The UX300 unit is designed to connect to a UX200 media display. Connect to the peripheral display unit through any one of these two connection types: • USB Type A • ETH (LAN) Connect the appropriate cable to the UX300 unit and the other end to the media display. For more information regarding your card reader configuration and your cabling needs, contact your local VeriFone service provider.
S ETUP Power Supply • Connecting to A VeriFone PIN Pad Connecting to a Printer The UX300 unit is designed to connect to an external printer, such as VeriFone’s TG2460 printer, using a COM connection. Connect one end of the RS-232 cable to the UX300 printer port and the other end to the printer. Connecting to A VeriFone PIN Pad The UX300 unit is designed to connect to other VeriFone PIN pads.
S ETUP Mounting the Device NOTE To protect against possible damage caused by lightning strikes and electrical surges, VeriFone recommends installing a power surge protector. External Power The UX300 connects to an external power outlet through a 4-pin interconnect Connections cable (VPN - CBL159-308-01-A) or a 6-pin interconnect cable (CBL159-309-01-A). The connection depends on your specific card reader configuration.
S ETUP Mounting the Device 3 Flush-mount the reader at a 30° angle, for optimum performance of the card entry slot. NOTE Your device may come with an optional cable retainer. If so, place the cable retainer by the base of the cable connector, and align the studhole of the cable retainer with the mounting hole of the unit. The cable retainer is then secured along with the unit with the M5 nut (see Step 4). 4 Secure the unit with M5 nuts. NOTE Use M5 mounting studs with a minimum length of 12 mm.
S ETUP Grounding the Reader Grounding the Reader When the reader is connected to one of the UX-series PIN pads, it is important to ground your units. NOTE For cable use and ordering information, see Accessories and Documentation. To ground the reader 1 Remove a nut, exposing a stud from the back of the PIN pad unit (do not use the one from the cable retainer). See (A) in .Figure 11. 2 Attach the grounding cable to the UX300 (P/N WIR159-302-01-A) and the grounding cable to a ground installation.
S ETUP Service Switches 7 Connect the other end of both ground installation cables to the nearest ground installations, to complete the grounding of the UX300 and PIN pad units. See (C) in Figure 11. B A C C Figure 11 Grounding the UX300 and PIN Pad Units Service Switches There are three anti-removal service switches: two on the front of the card reader (see Figure 1), and one on the back side of the unit (see Figure 3).
S ETUP Using the Device The unit’s LEDs or peripheral display indicates when the transaction is completed. NOTE When using a magnetic stripe card, the transaction is conducted upon card removal. 4 Remove the smart card when the unit’s LEDs or peripheral display indicates that the transaction is completed. . CAUTION When using a smart card, leave the card in the reader until the transaction is completed. Premature card removal can void the transaction. .
S ETUP Using the Device 26 UX300 MANUAL CARD READER INSTALLATION GUIDE
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the card reader. Unit Power • Requirements • MDB, LAN, PSTN, and ISDN units: • Operation voltage: 9V DC to 43V DC, 4.4A • Fully optically isolated serial current loop: 9600 bps Standard unit: • • Petrol unit: • • Operation voltage: 9V DC to 12V DC, 1.6A Operation voltage: 24V DC, 3.7A External Power Supply: • 12V DC, 3.3A or • • 24V DC, 3.75A Power Supply: • 12V DC 3.
S PECIFICATIONS • Weight • Memory • • Magnetic Stripe • Card • Smart Card Reader • • SAM Requirements • Peripheral Ports • Depth 150 mm (5.9 in) Unit weight:750 g (26.
S PECIFICATIONS • Display • RS485: Up to 115200 bps, half duplex 3 status LEDs on the front (payment application controlled) UX300 MANUAL CARD READER INSTALLATION GUIDE 33
S PECIFICATIONS 34 UX300 MANUAL CARD READER INSTALLATION GUIDE
CHAPTER 4 Maintenance and Cleaning Your card reader is a product of superior design and craftsmanship and should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage. • Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics. • Do not store the device in cold areas.
M AINTENANCE AND C LEANING Additional Safety Information 36 UX300 MANUAL CARD READER INSTALLATION GUIDE
CHAPTER 5 Service and Support For UX300 problems, contact your local VeriFone representative or service provider. For device product service and repair information: Service Returns NOTE • USA – VeriFone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time. • International – Contact your VeriFone representative. Before returning the unit to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number.
S ERVICE AND S UPPORT Service Returns 4 Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.). NOTE • Please address the fax clearly to the attention of the “VeriFone MRA Dept.” • Include a telephone number where you can be reached and your fax number. • You will be issued MRA number(s) and the fax will be returned to you.
S ERVICE AND S UPPORT Accessories and Documentation Accessories and Documentation VeriFone produces accessories and documentation for the card reader. When ordering, please refer to the part number in the left column. VeriFone Online Store at www.store.verifone.com • USA – VeriFone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M., eastern time • International – Contact your VeriFone representative Connection Cables The following cables can be used with the card reader.
S ERVICE AND S UPPORT Accessories and Documentation Power Cables The following power cables can be used with the card reader.
S ERVICE AND S UPPORT Accessories and Documentation UX300 Manual Card Reader Certifications and Regulations Sheet VPN - DOC159-021-EN-A UX300 Manual Card Reader Quick Installation Guide VPN - DOC159-022-EN-A UX300 Manual Card Reader Reference Guide VPN - DOC159-024-EN-A UX400 CTLS Reader Certifications and Regulations Guide VPN - DOC159-031-EN-A UX400 CTLS Reader Quick Installation Guide VPN - DOC159-032-EN-A UX400 CTLS Reader Installation Guide VPN - DOC159-033-EN-A UX400 CTLS Reader Reference
S ERVICE AND S UPPORT Accessories and Documentation 42 UX300 MANUAL CARD READER INSTALLATION GUIDE
CHAPTER 6 Troubleshooting Guidelines This chapter lists possible malfunctions that may occur while operating a UX300 device and the appropriate corrective action. if the problem persists - even after performing the outlined guidelines, or if the problem is not described, contact your local VeriFone representative for assistance. NOTE The unit comes equipped with tamper-evident labels. The reader contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit.
TROUBLESHOOTING G UIDELINES Transactions Fail To Process 44 • Ensure that the card is inserted correctly and that the card is not removed prematurely. • Ensure the SAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing or Replacing SAM Cards). • If the problem persists, contact your local VeriFone representative.
VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com UX300 Manual Card Reader Installation Guide VeriFone Part Number DOC159-023-EN-A, Revision A.
2099 Gateway Place, Suite 600 San Jose CA 95110 Tel: 800 VeriFone (837-4366) www.verifone.com UX400 CTLS Reader Certifications and Regulations FCC Compliance Electrical The following product has been tested and certified as compliant with the regulations and guidelines set forth in Part 15 of FCC Rules: The reference input power rating for the UX400 CTLS Reader is 450mW max. Manufacturer: VeriFone, Inc.
