User's Manual

UX400 CTLS READER INSTALLATION GUIDE 21
CHAPTER 5
Service and Support
For UX400 problems, contact your local VeriFone representative or service
provider.
For device product service and repair information:
• USA – VeriFone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., eastern time.
• International – Contact your VeriFone representative.
Service Returns
Before returning the CTLS reader to VeriFone, you must obtain a Merchandise
Return Authorization (MRA) number. The following procedure describes how to
return one or more CTLS units for repair or replacement (U.S. customers only).
1 Gather the following information from the printed labels (see Figure 6) on the
bottom of each unit to be returned:
• Product ID, including the model and part number. For example,
“M159-400-xx-WWB” and “PTID xxxxxxxx.”
• Serial number (S/N xxx-xxx-xxx).
2 Within the United States, call VeriFone toll-free at 1-800-834-4366.
3 Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–8 P.M., eastern time.
NOTE
International customers, please contact your local VeriFone representative for
assistance with your service, return, or replacement.