User's Manual

SERVICE AND SUPPORT
Service Returns
22 UX400 CTLS READER INSTALLATION GUIDE
4 Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.).
• Please address the fax clearly to the attention of the “VeriFone MRA
Dept.”
• Include a telephone number where you can be reached and your fax
number.
• You will be issued MRA number(s) and the fax will be returned to you.
5 Describe the problem(s) and provide the shipping address where the repaired
or replacement unit must be returned.
6 Keep a record of the following items:
• Assigned MRA number(s).
• VeriFone serial number assigned to the unit you are returning for service
or repair (serial numbers are located on the bottom of the unit,
see Figure 6).
• Shipping documentation, such as air bill numbers used to trace the
shipment.
• Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the unit).
Figure 6 Information Labels on Unit Bottom
NOTE
One MRA number must be issued for each unit you return to VeriFone, even if
you are returning several of the same model.
MODEL AND
SERIAL NUMBERS