User's Manual

TROUBLESHOOTING GUIDELINES
Transactions Fail To Process
36 UX301 INSTALLATION GUIDE
Check the Smart Card Reader
• Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
• Ensure that the card is inserted correctly and that the card is not removed
prematurely.
• Ensure the SAM cards are properly inserted in the cardholders and that the
cardholders are properly secured (see Installing or Replacing SAM Cards).
• If the problem persists, contact your local Verifone representative.