User's Manual

UX301 INSTALLATION GUIDE 31
CHAPTER 5
Service and Support
For UX301 problems, contact your local Verifone representative or service
provider.
For device product service and repair information:
• USA – Verifone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., eastern time.
• International – Contact your Verifone representative.
Service Returns
Before returning the unit to Verifone, you must obtain a Merchandise Return
Authorization (MRA) number. The following procedure describes how to return
one or more card reading units for repair or replacement (U.S. customers only).
1 Gather the following information from the printed labels (see Figure 16) on the
underside of each unit to be returned:
• Product ID, including the model and part number. For example,
“M159-301-xx-WWA” and “PTID xxxxxxxx.”
• Serial number (S/N xxx-xxx-xxx).
Figure 16 Information Labels on Unit Top
2 Within the United States, call Verifone toll-free at 1-800-834-4366.
NOTE
International customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.
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SERIAL NUMBERS
MODEL AND