User's Manual

V200 NON-TOUCH INSTALLATION GUIDE 39
CHAPTER 6
Troubleshooting Guidelines
This chapter lists possible malfunctions that may occur while operating a V200
Non-Touch device and recommends appropriate corrective actions. If the problem
persists - even after performing the outlined guidelines, or if the problem is not
described, contact your local Verifone representative for assistance.
Blank Display
When the terminal display screen does not show correct or clearly readable
information:
• Check terminal power connection.
• Remove and reapply power to the terminal.
• Check the battery status.
• Check all cable connections and verify that the telephone line is properly
connected.
• If the problem persists, contact your local Verifone service provider.
Terminal Does
Not Dial Out
If the terminal does not dial out:
• Check the telephone line connections.
• Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
• Replace the telephone cable that connects the terminal with a cable you know
is working correctly.
• Verify that a modem profile is present. The modem will not function without a
modem profile.
• If the problem persists, contact your local Verifone service provider.
NOTE
The unit comes equipped with tamper-evident labels. The reader contains no
user-serviceable parts. Do not, under any circumstance, attempt to disassemble
the unit. Perform only those adjustments or repairs specified in this guide. For all
other services, contact your local Verifone service provider. Service conducted by
parties other than authorized Verifone representatives may void any warranty.
CAUTION
Using an incorrectly rated power supply may damage the unit or cause it to not
work properly. Before troubleshooting, ensure that the power supply used to
power the unit matches the specified requirements (see Specifications for
detailed power supply specifications). If not, obtain the appropriately rated power
supply before continuing with troubleshooting.