V200 Non-Touch Installation Guide Verifone Part Number DOCxxx-xxx-EN-A, Revision A.
V200 Non-Touch Installation Guide © 2015 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . .
C ONTENTS C H AP T ER 3 Specifications Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Magnetic Stripe Card . . . . . .
PREFACE This guide is the primary source of information for setting up and installing the V200 Non-Touch unit. Audience Organization This guide describes the card reader’s features, and provides the basic information for its installation and configuration. This guide is organized as follows: Chapter 1, Device Overview. Provides an overview of the device. Chapter 2, Setup. Explains setup and installation of the device, selecting a location, and establishing connections with other devices.
P REFACE Conventions and Acronyms Document Various conventions are used to help you quickly identify special formatting. Conventions Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. The pencil icon is used to highlight important information. If exchanging cables, use a Verifone-approved cable.
P REFACE Conventions and Acronyms Table 2 Acronym Definitions (continued) Acronym Definitions PED PIN-entry device PIN Personal Identification Number QVGA Quarter Video Graphics Array RF Radio Frequency RJ45 Registered Jack 45 modular connector RS-232 Recommended Standard 232 SAM Secure Access Module SC Smart card SCR Smart card reader SD Secure Digital SDA Static Data Authentication SDHC Secure Digital High Capacity SIM Subscriber Identity Module SMA SubMiniature version A c
P REFACE Conventions and Acronyms 8 V200 NON-TOUCH INSTALLATION GUIDE
CHAPTER 1 Device Overview This chapter provides a brief description of the V200 Non-Touch terminal. The V200 Non-Touch offers several communication options, enhanced display, increased processing power and two USB peripheral ports. The V200 Non-Touch terminal uses a robust, sleek, and highly functional design.
D EVICE O VERVIEW Features and Benefits • VeriShield Remote Key • Verifone Secure Data • VeriShield Total Protect • MasterCard TQM • IPP8 functionality plus multiple DUKPT engines • EMV L1 and L2 • ISO7816-3, ISO7816-10 and EMV 4.3 standards Form Factor • Exceptional Ease of • Use • Four-way navigation button with two selection keys for UI access. The contactless functionality offers a convenient payment option for consumers.
D EVICE O VERVIEW Features and Benefits • The VeriShield security architecture meets published specifications for PCI PED and provides sophisticated file authentication to prevent execution of unauthorized software on V200 Non-Touch devices. • Biometrics and Barcode reader support via MOD 10 connector.
D EVICE O VERVIEW Features and Benefits 12 V200 NON-TOUCH INSTALLATION GUIDE
CHAPTER 2 Setup This chapter describes the setup procedures for the V200 Non-Touch terminal, under the following sections: Selecting Unit Location • Selecting Unit Location • Unpacking the Shipping Carton • Examining the Unit’s Features • Establishing Communication • Loading a Paper Roll in the Printer • Installing or Replacing MSAM Cards • Connecting Optional Devices • Connecting the Terminal Power Pack • Privacy Shield • Using the CTLS Reader • Using the Smart Card Reader • Using
S ETUP Selecting Unit Location • CAUTION Do not use the terminal outdoors. The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. Electrical • Considerations • Avoid using this product during electrical storms. Do not place a CTLS device within 10 cm from metallic objects to avoid interference to the CTLS field.
S ETUP Selecting Unit Location • You can secure PIN entry by installing a privacy shield (Figure 2). 45° Figure 2 R PIN Entry Privacy Shield PIN Protection Several techniques can be employed to provide for effective screening of the PIN Measures entry keypad during the PIN entry process. These methods would typically be used in combination, though in some cases a method might be used singly.
S ETUP Unpacking the Shipping Carton The following table shows the combinations of methods that must be used when installing the MX 900 Series terminal to protect the cardholder's PIN during PIN entry. Table 3 PIN Entry Protection Measures Observation Corridors Method Customers Elsewhere On-Site Cameras Customer positions PED. No Action Needed. Do not install within view of cameras. Position unit between customer and the next in cue. Install the optional privacy shield. Privacy Shield Installed.
S ETUP Examining the Unit’s Features 4 Remove the clear protective film from the display. 5 Save the shipping carton and packing material for future repacking or moving of the device. WARNING Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident labels. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider.
S ETUP Examining the Unit’s Features • Two selection keys on the left and right side of the navigation button. • A magnetic card reader, built into the right side. The icon shows the proper swipe direction, with the stripe down and facing inward, toward the keypad. • A smart card reader, built into the front of the terminal. The icon indicates proper card position and insertion direction. • The internal thermal printer opens toward the rear of the unit.
S ETUP Examining the Unit’s Features To use the The connection ports offer multiple connectivity for the V200 Non-Touch terminal. connection ports Please refer to the following list of peripheral devices for the connectivity options.
S ETUP Establishing Communication Establishing Communication You can connect the V200 Non-Touch using the following options: By telephone line and by ethernet cable. Connecting by Connect the telephone cord to the communication port on the terminal, then route Telephone Line it directly to a telephone wall jack (see Figure 6). This is a direct connection and the line is dedicated to the terminal. Figure 6 WARNING Direct Telephone Connection To reduce the risk of fire, use only No.
S ETUP Loading a Paper Roll in the Printer Loading a Paper Roll in the Printer Before you can process transactions that require a receipt or record, you must install paper in the printer. The V200 Non-Touch uses a roll of 57 mm wide x 40 mm, single-ply, thermal sensitive paper. A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one more transaction.
S ETUP Loading a Paper Roll in the Printer 5 Drop the paper roll into the printer tray. )MAGE 0LACEHOLDER /NLY #ORRECT )LLUSTRATIONS #OMING 3OON Figure 9 Loading Paper Roll 6 Pull paper up past the glue residue. 7 Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. (see Figure 9).
S ETUP Installing or Replacing MSAM Cards Installing or Replacing MSAM Cards When you first receive your V200 Non-Touch, you may need to install one or more MSAM cards or you may need to replace old cards. CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap. To install or replace 1 MSAMs Remove the power pack from the power outlet.
S ETUP Connecting Optional Devices Connecting Optional Devices The V200 Non-Touch device supports some peripheral devices designed for use with electronic point-of-sale terminals. CAUTION Before connecting any peripheral device, remove the power plug from the terminal. Reconnect the power cord only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices.
S ETUP Connecting the Terminal Power Pack Contact your Verifone representative or visit the online store at www.store.verifone.com for information on these devices. CAUTION ECRs require a separate power source. Before connecting to an ECR or similar device, remove the power cord from the V200 Non-Touch unit.
S ETUP Connecting the Terminal Power Pack 2 Insert the round barrel connector (see Figure 15) into the power port. Figure 15 Power Connection 3 Route the cable in the direction of the arrow above the power port and sling the cable over the underside of the thermal paper container. 4 Close the terminal rear cover. 5 Plug the AC power pack into a wall outlet or powered surge protector. WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors.
S ETUP Privacy Shield Privacy Shield The privacy shield protects the customers’ PIN entry from being seen by the cashier or other customers. The illustration (Figure 16) shows an example of a V200 Non-Touch unit with a privacy shield.
S ETUP Using the Magnetic Card Reader To conduct a smart 1 card transaction Position a smart card with the contacts facing upward (see Figure 18). 2 Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly. 3 Remove the card only when the application indicates the transaction is complete.
S ETUP Periodic Inspection Periodic Inspection Periodically inspect the terminal for possible tampering. Signs of tampering include: • Wires protuding out of the device. • Foreign objects inserted into the smartcard slot or magnetic stripe slot.
S ETUP Periodic Inspection 30 V200 NON-TOUCH INSTALLATION GUIDE
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the V200 Non-Touch unit. Technical Specifications Refer to the following information on the power, weight, temperature, memory, ports and other technical details about your V200 Non-Touch unit. Unit Power • Requirements • Temperature • NOTE Input power rating: 11.6 V DC, 1.55 A. External universal-input 18 W power supply, compliant with Energy Efficiency.
S PECIFICATIONS Technical Specifications • • • Display • • Modem: Conexant Boulevard CX93040-1X • DAA: Conexant CX20548 • Host interface SPI • V.92 standard supported, line speeds from 2400 Kbps to 56 Kbps. USB • USB2.0 high speed • USB Host/Device configurable by SW • Supports 5 V/500 mA to external USB device. MOD 10 2-in-1 I/O port • Integrates RS-232, USB2.0 Host / Device IO ports into a 10-pin RJ45 connector.
CHAPTER 4 Maintenance and Cleaning Your V200 Non-Touch should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage. • Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries and warp or melt certain plastics. • Do not store the device in cold areas.
M AINTENANCE AND C LEANING Additional Safety Information 34 V200 NON-TOUCH INSTALLATION GUIDE
CHAPTER 5 Service and Support For V200 Non-Touch problems, contact your local Verifone representative or service provider. For device product service and repair information: Service Returns NOTE • USA – Verifone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time. • International – Contact your Verifone representative. Before returning the unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number.
S ERVICE AND S UPPORT Accessories and Documentation 3 Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–8 P.M., eastern time. 4 Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.). NOTE • Please address the fax clearly to the attention of the “Verifone MRA Dept.
S ERVICE AND S UPPORT Accessories and Documentation Connection Cables Power Cables Cleaning Kit Documentation CBL159-312-01-A LAN cable for Ethernet connections. CBL420-001-01-A RJ45 + USB type A cable CBL420-002-02-A RJ45 + USB mini B cable 26264-01-R Cash register cable, RJ45-SUBD9f, 1.0m. 26264-02-R Cash register cable, RJ45-SUBD9f, 2.0m. PWR420-001-01-A 18 W power pack. 02746 Verifone Cleaning Kit.
S ERVICE AND S UPPORT Accessories and Documentation 38 V200 NON-TOUCH INSTALLATION GUIDE
CHAPTER 6 Troubleshooting Guidelines This chapter lists possible malfunctions that may occur while operating a V200 Non-Touch device and recommends appropriate corrective actions. If the problem persists - even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance. NOTE The unit comes equipped with tamper-evident labels. The reader contains no user-serviceable parts.
TROUBLESHOOTING G UIDELINES Printer Paper Jam Printer Paper If paper jams inside the printer: Jam 1 Open the paper roll cover. 2 Remove the damaged paper from the paper roll and clear the feed mechanism. 3 Install printer paper. 4 If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper. CAUTION Poor-quality paper may jam the printer. To order high-quality Verifone paper, refer to Accessories and Documentation.
TROUBLESHOOTING G UIDELINES Printer Does Not Print • If possible, process a transaction manually, using an external keypad, instead of the card reader. If the manual transaction works, the problem may be a defective reader. • If the manual transaction does not process, proceed to Check the Telephone Line. • If the problem persists, contact your local Verifone representative.
TROUBLESHOOTING G UIDELINES Terminal Display Does not Show Correct or Readable Information Terminal Display • Does not Show Correct or • Readable Information 42 Connect the terminal in to a known-good power supply (if you have one) to see if this clears the problem. If the problem persists, contact your local Verifone representative for assistance.
CHAPTER 7 Port Pinouts This section contains port pinout tables for the V200 Non-Touch. RS-232 Port (COM1) Connector 1 NOTE Ethernet Port (LAN) 8 PIN Function Description 1 Portpwr (9 to12 V DC) Port power (11.6V typ.
P ORT P INOUTS USB Pinout (Host Port) Connector 1 4 Receptacle PIN Function Description 1 +5 V 5 V USB Power (500 mA) 2 DATA- USB Host Signal - 3 DATA+ USB Host Signal + 4 GND USB ID pin/Ground PIN Function Description 1 5V0 5 V USB Power 2 DATA- USB Device Signal - 3 DATA+ USB Device Signal + GND USB Ground 4 1 Plug USB Pinout (Client Port) Connector 1 5 Receptacle 4 5 5 1 Plug 44 V200 NON-TOUCH INSTALLATION GUIDE
APPENDIX A Caution and Warning Messages V200 Non-Touch Caution and Warning Messages Table 4 Products with UL/cUL certification include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location and the equivalent French translations. Caution and Warning Messages Notice Chapter Page Caution Setup page 14 English Text French Text The terminal is not waterproof or dustproof, and is intended for indoor use only.
C AUTION AND WARNING M ESSAGES V200 Non-Touch Caution and Warning Messages Table 4 Caution and Warning Messages (continued) Notice Chapter Page English Text Caution Setup page 20 Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality Verifone paper, refer to Accessories and Documentation. Store thermal paper in a dry, dark area.
C AUTION AND WARNING M ESSAGES V200 Non-Touch Caution and Warning Messages Table 4 Caution and Warning Messages (continued) Notice Chapter Page English Text French Text Caution Setup page 24 Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal.
C AUTION AND WARNING M ESSAGES V200 Non-Touch Caution and Warning Messages Table 4 48 Caution and Warning Messages (continued) Notice Chapter Page English Text French Text Caution Troubleshoot ing Guidelines 37 Using an incorrectly rated power supply may damage the unit or cause it to not work properly. Before troubleshooting, ensure that the power supply used to power the unit matches the specified requirements (see Specifications for detailed power supply specifications).
Verifone, Inc. 1-800-Verifone www.verifone.com V200 Non-Touch Installation Guide Verifone Part Number DOCxxx-xxx-EN-A, Revision A.
