User's Manual
Table Of Contents
- V200 Non-Touch Installation Guide
- Contents
- Preface
- Device Overview
- Setup
- Selecting Unit Location
- Unpacking the Shipping Carton
- Examining the Unit’s Features
- Establishing Communication
- Loading a Paper Roll in the Printer
- Installing or Replacing MSAM Cards
- Connecting Optional Devices
- Connecting the Terminal Power Pack
- Privacy Shield
- Using the CTLS Reader
- Using the Smart Card Reader
- Using the Magnetic Card Reader
- Periodic Inspection
- Specifications
- Maintenance and Cleaning
- Service and Support
- Troubleshooting Guidelines
- Port Pinouts
- Caution and Warning Messages
- Contact Verifone
V200 NON-TOUCH INSTALLATION GUIDE 35
CHAPTER 5
Service and Support
For V200 Non-Touch problems, contact your local Verifone representative or
service provider.
For device product service and repair information:
• USA – Verifone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., eastern time.
• International – Contact your Verifone representative.
Service Returns
Before returning the unit to Verifone, you must obtain a Merchandise Return
Authorization (MRA) number. The following procedure describes how to return
one or more card reading units for repair or replacement (U.S. customers only).
1 Gather the following information from the printed labels (see Figure 20) on the
underside of each unit to be returned:
• Product ID, including the model and part number. For example,
“Mabx-xxx-xx-xxx” and “PTID xxxxxxxx.”
• Serial number (S/N xxx-xxx-xxx).
Figure 20 Information Labels on Unit
2 Within the United States, call Verifone toll-free at 1-800-834-4366.
NOTE
International customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.
SERIAL NUMBERS
MODEL AND