User's Manual

TROUBLESHOOTING GUIDELINES
Printer Paper Jam
40 V200 NON-TOUCH INSTALLATION GUIDE
Printer Paper
Jam
If paper jams inside the printer:
1 Open the paper roll cover.
2 Remove the damaged paper from the paper roll and clear the feed
mechanism.
3 Install printer paper.
4 If the problem persists, it may be due to poor paper quality. Install a new roll of
higher-quality paper.
Keypad Does
Not Respond
If the keypad does not respond properly:
• Check the terminal display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in Transactions Fail To
Process.
• If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
• If the problem persists, contact your local Verifone representative.
Peripheral
Device Does Not
Work
If any peripheral device (PIN pad or smart card reader) does not work properly:
• Check the power cord connection to the peripheral device.
• Check that the device connected to the proper port has power and is
functioning properly. If possible, perform a self-test on the device in question.
• The cable connecting the optional device to the terminal serial port may be
defective. Try a different serial cable. See Connecting Optional Devices.
• If the problem persists, contact your local Verifone representative.
Transactions
Fail To Process
There are several reasons why the card reader may not be processing
transactions. Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
• Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
• Ensure that you are swiping cards properly. With the card reader, the black
magnetic stripe should face down.
CAUTION
Poor-quality paper may jam the printer. To order high-quality Verifone paper, refer
to Accessories and Documentation.