V210 Installation Guide Verifone Part Number DOC183-003-EN-A, Revision A.
V210 Installation Guide © 2020 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Guide Conventions . . . . . . . . . . . . . . . . . . . . . .
Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is the primary source of information for setting up and installing V210 device. NOTE Audience Organization Verifone ships variants of V210 devices for different markets. Your unit may have different options or accessories described in this section. This guide is intended for the users involved in V210 device installation. This guide is organized as follows: Chapter 1, Device Overview. Provides an overview of a V210 device. Chapter 2, Device Setup. Explains how to set up V210 device.
P REFACE Guide Conventions Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention Document Conventions Meaning Example Blue Text in blue indicates terms that are cross-references. See Guide Conventions. Italics Italic typeface indicates book titles or emphasis. You must not use this unit underwater. NOTE The pencil icon is used to highlight important information.
P REFACE Guide Conventions Table 2 Acronym Definitions (continued) Acronym Definitions PIN Personal Identification Number POS Point-of-Sale RS-232 Recommend Standard number 232 SAM Secure Access Module UL Underwriters Laboratories USB Universal Serial Bus VPN Verifone Part Number V210 INSTALLATION GUIDE 7
P REFACE Guide Conventions 8 V210 INSTALLATION GUIDE
CHAPTER 1 Device Overview This chapter provides an overview of V210 device and base. The V210 is a consumer-facing portable device. The product’s design is equally appealing as a handheld PINpad and robust enough to look and function appropriately in a fixed mount setting. The V210 can utilize over-the-air connectivity, facilitating mobile telephony technology for sending and receiving data, using existing operator-provided 2G, Wi-Fi, Bluetooth, or 4G connectivity.
D EVICE O VERVIEW V210 Device Functionalities V210 Device Functionalities The V210 device has the SIM/MSAM slots as shown in the following illustration.
D EVICE O VERVIEW V210 Bases V210 Bases The V210 Base provides a stable mounted platform for the V210 terminal. The Base comes in three variants: • V210 Charging Base • V210 Full-Feature Base with Modem • V210 Full-Feature Base without Modem V210 Charging The Charging Base supports charging only with no communication functionality. Base The Charging Base accommodates and supplies power to the V210 and V210 Plus portable terminals.
D EVICE O VERVIEW V210 Bases V210 Full-Feature The FF Base supports any failover communication via dial up and Ethernet Base with Modem connections for V210. The failover will be supported in all network interfaces available in a terminal. The Full-Feature Base supports several connectivity options and provides serial connection for peripherals (like ECR, check reader, barcode reader, etc.). The USB host port is for maintenance purposes and supports a USB flash drive.
D EVICE O VERVIEW Features and Benefits Features and Benefits Following are the features and benefits. Exceptional Ease of • Use and • Ergonomics • NOTE Touch screen enables easy menu control and signature capture. Battery-powered for mobility and portable operation. Integrated thermal printer for fast transaction processing. • Large, hard-rubber keys provide improved tactile feedback. • 3.5” capacitive touch screen display.
D EVICE O VERVIEW Features and Benefits NOTE 14 V210 INSTALLATION GUIDE Verifone ships variants of V210 devices for different markets. Your unit may have different options or accessories.
CHAPTER 2 Device Setup This chapter describes the setup procedure for the V210 and charging base, in the following sections: NOTE Device Location • Selecting Location • PIN Protection Measures • Unpacking Shipping Carton • MSAM Card • Power Supply • Cable Connections • Using the Smart Card Reader • Using the Magnetic Stripe Card Reader • Contactless Transactions • Optional Accessories Verifone ships variants of the V210 terminal for different markets.
D EVICE S ETUP PIN Protection Measures Environmental • Factors • Electrical • Considerations • • WARNING Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor. Avoid using this product during electrical storms. Do not use the V210 unit near water or in moist conditions. Disconnect the device from its POS terminal before cleaning.
D EVICE S ETUP Inside the Shipping Carton Inside the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The device is a secure product. Tampering causes it to cease to function or to operate in an unsecured manner. Unpacking the To unpack the shipping carton: Shipping Carton 1 Carefully inspect the shipping carton and its contents for possible tampering or damage.
D EVICE S ETUP MSAM Card 8 Save the shipping carton and packing material for future repacking or moving of the device. WARNING MSAM Card CAUTION Do not use a tampered or damaged device. This device comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately.
D EVICE S ETUP MSAM Card 2 Remove the old card, if any, and install the MSAM card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted. SAM 1 SIM 1 SIM 1 3)- Figure 8 Insert Mini MSAM NOTE Insert the card with the card’s gold contacts facing away from you, toward the unit. SIM Card To change or install SIM cards: 1 Use steps 1 to 3 of Opening Card Compartment to get to the SIM cardholder.
D EVICE S ETUP Loading Paper Roll in the Device 3 Insert Nano SIM in Micro SIM Adaptor and install the Micro SIM Adaptor by SIM 2 /S AM S IM 1 carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted. Figure 10 Inserting the Nano SIM in Micro SIM Adaptor Loading Paper Use the following steps to load a roll of 57mm x 40mm thermal printer paper into Roll in the the compartment.
D EVICE S ETUP Power Supply 3 Pull a length of paper up over the serrated cutter and close the compartment door. Figure 13 CAUTION Power Supply Closing Printer Door Before processing transactions in battery mode, make sure you have more than 10% battery life. Do not risk losing transaction data or printing capabilities, connect the terminal to the power pack if battery level is below 10%.
D EVICE S ETUP Cable Connections Disconnect the power pack cord from the power outlet before connecting a power supply. Connect and route all cables between the terminal, ECR, and PC before plugging the power pack cord into a wall outlet or surge protector. Figure 14 WARNING NOTE Connecting the Power Pack Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost.
D EVICE S ETUP Cable Connections Cable Connections To connect the terminal to other devices via Ethernet, RS-232, and USB, use the Using the Full- V210 Full-Feature (FF) Base. The FF Base provides a standard RJ-45 LAN Feature Base socket, RS-232 port, a mini-USB port.
D EVICE S ETUP Using the Smart Card Reader The Full-Feature Base features the following: Using the Smart Card Reader Cable Configuration Ethernet port RJ-45 socket (for connecting PINPad to LAN infrastructure) RS232 port RS232 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB & DC-in jack USB ports Mini USB and type A USB The smart card transaction procedure can vary depending on the application.
D EVICE S ETUP Using the Magnetic Stripe Card Reader Using the Magnetic Stripe Card Reader The V210 has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments. Figure 17 Using the Magnetic Stripe Card Reader Conducting a Credit/ To conduct a credit or debit card transaction: Debit Card Transaction 1 Position a magnetic card with the stripe facing the keypad.
D EVICE S ETUP Optional Accessories Optional Accessories These accessories can be used to further enhance the device’s functionality. See Accessories and Documentation for additional information. Full-Feature Base The Full-Feature Base with Modem(M183-S02-01) or FF Base without Modem(M183-S02-02) and charging base(M183-S02-00) provides Bluetooth (BT) v4.2 as well as All BT v4.1 features. It also supplies power, Dial up, Ethernet, USB Host and USB Device, plus powered RS232 connection.
D EVICE S ETUP Periodic Inspection NOTE • Wires protruding out of the device • Foreign objects inserted into the smart card slot or magnetic stripe slot • Any bumps in the casing below the mag stripe slot and any noticeable additional mag stripe head from the side • Signs of damage to the tamper-evident labels • A Tamper Warning message on the device display. If any device is found in tamper state, please remove it immediately from service.
D EVICE S ETUP Periodic Inspection 28 V210 INSTALLATION GUIDE
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the V210 terminal and bases.
S PECIFICATIONS V210 Bases SAM Card Reader • One Security Access Module (SAM) Battery Pack • Rating: 9.1 Wh (3.7 V DC, 3100 mAH) • Meets IEEE1725 requirements • 3DES encryption, Master/Session and DUKPT key management • VeriShield file authentication • PCI PED 6.
CHAPTER 4 Troubleshooting Guidelines This chapter lists typical malfunctions that may occur while operating a V210 device and the appropriate corrective action. If the problem persists – even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance. NOTE The V210 device uses a tamper-evident case and contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit.
TROUBLESHOOTING G UIDELINES Transactions Fail to Process • If the problem persists, contact your local Verifone representative. Check Smart Card Reader 32 V210 INSTALLATION GUIDE • Perform a test transaction using several different smart cards to ensure the problem is not a defective card. • Ensure that the card is inserted correctly (see Using the Magnetic Stripe Card Reader). • Ensure the MSAM card is properly inserted in the slot and are properly secured (see MSAM Card).
CHAPTER 5 Verifone Service and Support The V210 device has no user-serviceable parts. Unless otherwise instructed, do not, under any circumstances, attempt any service, adjustments, or repairs on the unit. Disconnect the device before cleaning. To clean the unit, periodically use a clean cloth, slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a Verifone Cleaning Kit (refer to Accessories and Documentation).
VERIFONE S ERVICE AND S UPPORT Returning a Device for Service • Serial number (S/N xxx-xxx-xxx) PRODUCT ID & SERIAL NUMBER Figure 21 Product ID and Serial Number Location 2 Obtain the MRA number(s) by completing one of the following: a Call Verifone toll-free within the United States at 1-800-Verifone and follow the automated menu options. • Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.
VERIFONE S ERVICE AND S UPPORT Accessories and Documentation Accessories and Documentation • Shipping documentation, such as air bill numbers, used to trace the shipment. • Model(s) returned (model numbers are located on the bottom of the unit). Verifone produces accessories and documentation for the V210. When ordering, please refer to the part number in the left column. • Verifone online store www.estore.verifone.
VERIFONE S ERVICE AND S UPPORT Accessories and Documentation 36 V210 INSTALLATION GUIDE
APPENDIX A Caution and Warning Messages Table 3 Products with UL/cUL certification should include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location, and the equivalent French translations. Caution and Warning Messages Notice Chapter Page English Text French Text Warning Setup page 15 For safety, do not string cables or cords across a walkway.
Caution and Warning Messages Table 3 38 Caution and Warning Messages (continued) Notice Chapter Page English Text French Text Warning Setup page 15 Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. Ne pas utiliser un appareil qui a été altéré ou endommagé.
Caution and Warning Messages Table 3 Caution and Warning Messages (continued) Notice Chapter Page English Text French Text Caution Setup page 24 Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. Laissez la carte à puce dans le lecteur de carte jusqu'à ce que la transaction soit terminée. Le retrait prématuré peut annuler la transaction.
Caution and Warning Messages 40 V210 INSTALLATION GUIDE
Verifone, Inc. 1-800-Verifone www.verifone.com V210 Installation Guide Verifone Part Number DOC183-003-EN-A, Revision A.
