V240m Installation Guide Verifone Part Number DOC474-003-EN-E, Revision E
V240m Installation Guide © 2020 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Guide Conventions . . . . . . . . . . . . . . . . . . . . . .
C H AP T ER 3 Specifications V240m Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External Dimensions . . . . . . . . . . .
PREFACE This guide is the primary source of information for setting up and installing V240m device. NOTE Audience Organization Verifone ships variants of the V240m terminal for different markets. Your terminal may have a different configuration, a different amount of memory, a different radio, and may or may not have a camera. This guide provides simple descriptions of the V240m features and the basic information for installing and configuring the V240m.
P REFACE Guide Conventions Table 1 Convention Document Conventions Meaning Example NOTE The pencil icon is used to highlight important information. RS-232-type devices do not work on the communication port. CAUTION The caution symbol indicates hardware or software failure, or loss of data. The unit is not waterproof or dustproof and is intended for indoor use only. WARNING The lightning symbol is used as a warning when bodily injury might occur.
CHAPTER 1 Overview This chapter presents the basics on the V240m terminal and base. V240m Terminal The V240m is a consumer-facing handheld device. The product’s design is equally appealing as a handheld PINpad and robust enough to look and function appropriately in a fixed mount setting. The V240m can utilize over-the-air connectivity, facilitating mobile telephony technology for sending and receiving data, using existing operator-provided 2G, Wi-Fi, Bluetooth, or 3G connectivity.
O VERVIEW V240m Terminal Back Functions After removing the rear cover, the underside of the V240m device shows the following: SAM 2 SAM 1 SIM 1 SD SIM 2 Figure 2 V240m Underside Compartment View • A Micro SD slot • Dual MSAM slots to support stored-value card programs or other merchant card requirements • Dual SIM Card compartments • Battery End Functions The V240m Camera variant includes an end-facing camera array that is capable 86753 09 of barcode and QR code scanning.
O VERVIEW V240m Bases V240m Bases The V240m Base provides a stable mounted platform for the V240m terminal. The Base comes in two versions: • V240m Charging Base • V240m Full-Feature Base The Charging Base supports charging only with no communication functionality. The Full-Feature Base supports several connectivity options and provides serial connection for peripherals (like ECR, check reader, barcode reader, etc.). The USB host port is for maintenance purposes and supports a USB flash drive.
O VERVIEW V240m Bases V240m Full-Feature The FF Base supports any failover communication via dial up and Ethernet Base connections for V240m. The failover will be supported in all network interfaces available in a terminal.
O VERVIEW Features and Benefits Features and Benefits The V240m terminal and V240m Bases provide the following functionality: Exceptional Ease of • Use and • Ergonomics • Battery-powered for mobility and portable operation. Integrated thermal printer for fast transaction processing. • Large, hard-rubber keys provide improved tactile feedback. • 3.5” capacitive touch screen display. • 2G capability (for V240m only). • 3G functionality • WiFi- and Bluetooth-capable.
O VERVIEW Features and Benefits 12 V240M INSTALLATION GUIDE
CHAPTER 2 Setup This chapter describes the setup procedure for the V240m and charging base, in the following sections: NOTE Selecting Location • Selecting Location • PIN Protection Measures • Unpacking Shipping Carton • MSAM/uSD Cards • Power Supply • Cable Connections • Smart Card Reader • Magnetic Stripe Card Reader Use • Contactless Transactions • Camera / Barcode Scanner • Optional Accessories Verifone ships variants of the V240m terminal for different markets.
S ETUP PIN Protection Measures Environmental • Factors CAUTION • Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor. • Do not use the V240m outdoors. The V240m is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Electrical • Considerations • • WARNING Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.
S ETUP Unpacking Shipping Carton Unpacking Shipping Carton Carefully inspect the shipping carton and its contents for possible tampering or damage. 1 Remove the V240m unit from the shipping carton. The standard package contains the PIN pad, power pack, and printer paper roll. Refer to Accessories and Documentation for more information about V240m related accessories.
S ETUP MSAM/uSD Cards 1 Place the terminal face down on a soft and clean surface to protect the display from scratches. 2 Push down the locking tab and swing out the compartment cover. Figure 7 Opening Rear Compartment 3 Do not remove the battery while accessing MSAM, SD and SIM. Figure 8 WARNING Battery Removal Ensure not to remove the battery. The battery should be removed only by the authorized service person.
S ETUP MSAM/uSD Cards Changing or To change or install MSAM cards: Installing MSAMs 1 Use steps 1 to 3 of Opening Card Compartment to get to the MSAM cardholder. 2 Remove the old card, if any, and install the MSAM card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted. SAM 1 SIM 1 SD 3!- Figure 9 Insert Micro MSAM NOTE Insert the card with the card’s gold contacts facing away from you, toward the unit.
S ETUP Loading Printer Paper 2 Remove Micro SIM Adaptor as step A and insert Micro SIM (If it is not Nano SIM) as Step B. 3) 3) SIM 1 SD SIM 1 SD 3)- Figure 11 Removing the Micro SIM Adaptor and insert Micro SIM NOTE Insert the card with the card’s gold contacts facing away from you, toward the unit. 3 Insert Nano SIM in Micro SIM Adaptor and install the Micro SIM Adaptor by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted.
S ETUP Loading Printer Paper 1 Unlock the paper compartment by pulling up the latch and swinging the door downwards. 1 2 Figure 13 Opening Printer Paper Door 2 Load the paper roll as shown in Figure 14, with the edge of the paper on the top of the roll. Figure 14 Loading Paper Roll 3 Pull a length of paper up over the serrated cutter and close the compartment door. Figure 15 CAUTION Closing Printer Door Before processing transactions in battery mode, make sure you have more than 10% battery life.
S ETUP Power Supply Power Supply Not all configurations and device contexts require the use of a power supply – Verifone ships power supply with the terminal as required. Contact your Verifone representative If you have changed the context in which the terminal is used or have questions about which power supply should be used. Using an incorrectly rated power supply can damage the unit or cause it not to work properly.
S ETUP Cable Connections USB Power Supply The V240m can be powered with 5 V supply from USB port (5 V at 1 A) with the following power-saving conditions controlled by the OS: NOTE • Micro-processor operating frequency is set to 300 MHz in CTLS mode. • Switch off multi-media playback function when CTLS payment mode is activated. • Reduce audio output volume. • LCD backlight intensity is reduced to 30% (not suitable for high-glare, outdoor usage). • Keypad backlight is disabled.
S ETUP Cable Connections Cable Connections To connect the terminal to other devices via Ethernet, RS-232, and USB, use the Using the Full- V240m Full-Feature (FF) Base. The FF Base provides a standard RJ-45 LAN Feature Base socket, RS-232 port, a mini-USB port.
S ETUP Smart Card Reader The Full-Feature Base features the following: Smart Card Reader Cable Configuration Ethernet port RJ-45 socket (for connecting PINPad to LAN infrastructure) RS232 port RS232 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB & DC-in jack USB ports Mini USB and type A USB The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction.
S ETUP Magnetic Stripe Card Reader Use Magnetic Stripe Card Reader Use The V240m has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments. Figure 19 Using the Magnetic Stripe Card Reader Conducting a Credit/ To conduct a credit or debit card transaction: Debit Card Transaction 1 Position a magnetic card with the stripe facing the keypad. 2 Swipe it through the magnetic card reader.
S ETUP Camera / Barcode Scanner The V240m Camera variant includes an end-facing camera array that is capable of barcode and QR code scanning. 09 86753 Camera / Barcode Scanner Figure 21 Optional Accessories V240m Camera array These accessories can be used to further enhance the device’s functionality. See Accessories and Documentation for additional information. Full-Feature Base The Full-Feature Base (VPN M474-S02-08) provides Bluetooth (BT) v4.2 as well as All BT v4.1 features.
S ETUP Periodic Inspection Charging Base The Charging Base (VPN M474-S02-00) provides a stable dock plus power charging for the V240m terminal. Figure 23 Periodic Inspection NOTE 26 V240m Docking with Charging Base Periodically inspect the terminal for possible tampering. Signs of tampering may include: • Wires protruding from the device. • Foreign objects inserted into the smart card or mag stripe slot. • Signs of damage to the tamper-evident label. • Warning message on the device display.
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the V240m terminal and bases. V240m Terminal Refer to the following specifications for the V240m terminal: Unit Power V240m devices have the following power requirements: Requirements V240m V240m Camera • Operating Power: 5V DC, 1A Temperature Humidity External Dimensions 5V DC, 1A/2.
S PECIFICATIONS V240m Bases SAM Card Reader • Two Security Access Modules (SAMs) Battery Pack • Rating: 9.1 Wh (3.7V DC, 2450 mAH) • Meets IEEE1725 requirements • 3DES encryption, Master/Session and DUKPT key management • VeriShield file authentication • PCI PED 5.
CHAPTER 4 Troubleshooting Guidelines This chapter lists typical malfunctions that may occur while operating a V240m device and the appropriate corrective action. If the problem persists – even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance. NOTE The V240m device uses a tamper-evident case and contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit.
TROUBLESHOOTING G UIDELINES Transactions Fail to Process • If the problem persists, contact your local Verifone representative. Check Smart Card Reader 30 V240M INSTALLATION GUIDE • Perform a test transaction using several different smart cards to ensure the problem is not a defective card. • Ensure that the card is inserted correctly (see Magnetic Stripe Card Reader Use). • Ensure the MSAM cards are properly inserted in the slots and are properly secured (see MSAM/uSD Cards).
CHAPTER 5 Verifone Service and Support Maintenance and Cleaning The V240m device has no user-serviceable parts. Unless otherwise instructed, do not, under any circumstances attempt any service, adjustments, or repairs on the unit. Disconnect the device before cleaning. To clean the unit, periodically use a clean cloth, slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
VERIFONE S ERVICE AND S UPPORT Service Returns • NOTE Call Verifone within the United States toll-free at 1-800-Verifone and follow the automated menu options. • Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–8 P.M., Eastern time. • Give the MRA representative the information gathered in Step 1. • Complete the Inquiry Contact Form at: https://support.verifone.com/verifone/support/repair_inquiry.
VERIFONE S ERVICE AND S UPPORT Service Returns Power Supply Accessories Documentation CBL282-031-XX-A RS-232 cable (DB9). Powered from +12 V DC adaptor. CBL282-036-XX-A RS-232 cable (RJ45). Powered from Countertop (+12 V). CBL282-006-01-B Cable, VX 820 Ethernet/RS232, Dongle 1.
VERIFONE S ERVICE AND S UPPORT Service Returns 34 V240M INSTALLATION GUIDE
APPENDIX A Caution and Warning Messages Table 3 Products with UL/cUL certification should include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location, and the equivalent French translations. Caution and Warning Messages Notice Chapter Page English Text French Text Warning Setup page 13 For safety, do not string cables or cords across a walkway.
Caution and Warning Messages Table 3 36 Caution and Warning Messages (continued) Notice Chapter Page English Text French Text Warning Setup page 15 Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. Ne pas utiliser un appareil qui a été altéré ou endommagé.
Caution and Warning Messages Table 3 Caution and Warning Messages (continued) Notice Chapter Page English Text French Text Caution Setup page 23 Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. Laissez la carte à puce dans le lecteur de carte jusqu'à ce que la transaction soit terminée. Le retrait prématuré peut annuler la transaction.
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