V400m Plus 3G & V400m Bases Installation Guide C E L N A I O T F I N E R E D I VNF O Verifone Part Number DOC475-003-EN-A, Revision A.
V400m Plus 3G & V400m Bases Installation Guide © 2016 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Guide Conventions . . . . . . . . . . . . . . . . . . . . . .
C H AP T ER 3 Specifications V400m Plus 3G Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External Dimensions . . . . . . . . . . . . . .
PREFACE This guide is the primary source of information for setting up and installing the V400m Plus 3G and V400m Bases. The installation should be performed by professional staffs from Verifone. Audience Organization This guide provides simple descriptions of the product features and information for installing and configuring the V400m Plus 3G terminal and the V400m Charging and Full-Function Bases. This guide is organized as follows: E L N A I O T F I N E R E D I VNF O Chapter 1, Overview.
P REFACE Guide Conventions Guide Conventions Please refer to the following document conventions for quickly identifying special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention Meaning Example Blue Text in blue indicates terms that are cross-references. See Guide Conventions. Italics Italic typeface indicates book titles or emphasis. You must not use this unit underwater. The pencil icon is used to highlight important information.
P REFACE Guide Conventions Table 2 C Acronym Definitions (continued) Acronym Definitions PIN Personal Identification Number POS Point-of-Sale RS-232 Recommend Standard number 232 SAM Secure Access Module SD Secure Digital UL Underwriters Laboratories USB Universal Serial Bus VPN Verifone Part Number E L N A I O T F I N E R E D I VNF O V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 7
P REFACE Guide Conventions C 8 E L N A I O T F I N E R E D I VNF O V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
CHAPTER 1 Overview This chapter describes the features of the V400m Plus 3G and the V400m Bases. V400m Plus 3G The V400m Plus 3G is Verifone’s next generation integrated retail PINpad device. Its touchscreen functionality and sophisticated design is perfect for high-end retail establishments. E L N A I O T F I N E R E D I VNF O The V400m Plus 3G is a consumer-facing handheld device. It can also be fixmounted in some integrated retail scenarios.
O VERVIEW V400m Bases Back Functions After removing the rear cover and battery, the underside of the V400m Plus 3G shows the following: CHARGING STAND PORT MICRO SD SLOT 1 MSAM SLOTS SIM SLOTS 2 E L N A I O T F I N E R E D I VNF O Figure 2 C V400m Bases POWER PORT USB PORT SPEAKER V400m Plus 3G Underside • A Micro SD slot • Dual MSAM slots to support stored-value card programs or other merchant card requirements • Dual SIM Card compartments The V400m Base provides a stable mounted platform
O VERVIEW Features and Benefits V400m Charging The Charging Base accomodates and supplies power to the V400m Plus 3G Base portable terminal. TERMINAL CHARGING POINTS E L N A I O T F I N E R E D I VNF O EXTERNAL POWER PORT Figure 3 V400m Charging Base, Front and Rear V400m Full- The FF Base supports any failover communication via dial up and Ethernet Function Base connections. The failover will be supported in all network interfaces available in a terminal.
O VERVIEW Features and Benefits Exceptional Ease of • Use and • Ergonomics • 12 Battery-powered for mobility and portable operation. Integrated thermal printer for fast transaction processing. • Large, hard-rubber keys provide improved tactile feedback. • 3.5” capacitive touch screen display. • 3G-, WiFi-, and Bluetooth-capabale. • Intuitive keypad interface simplify training and reduce support requests. • Connects with most POS payment terminals, PCs, and ECRs.
CHAPTER 2 Setup This chapter describes the setup procedure for the V400m Plus 3G & V400m Bases, in the following sections: C • Selecting Location • PIN Protection Measures • Unpacking Shipping Carton • MSAM, Micro SD and SIM Cards • Loading Printer Paper • Power Supply • Cable Connections • Smart Card Reader • Magnetic Stripe Card Reader • Contactless Transactions • Optional Accessories • Periodic Inspection E L N A I O T F I N E R E D I VNF O Selecting Location Use the following
S ETUP PIN Protection Measures • CAUTION The V400m Plus 3G & V400m Bases is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Electrical • Considerations • • WARNING Do not use the V400m Plus 3G & V400m Bases outdoors. Avoid using this product during electrical storms. Do not use the V400m Plus 3G & V400m Bases unit near water or in moist conditions. Disconnect the device from its POS terminal before cleaning.
S ETUP Unpacking Shipping Carton The following table describes the two preferred mounting methods and the recommended measures to protect from PIN capture in four observation corridors: Table 3 Mounting Methods and Protection Measures Customer in Queue Customers Elsewhere On-site Cameras Use signage behind the PED Install so that customer is between PED and next in queue No action needed Do not install within view of cameras No action needed Install so that customer is between PED and next in queu
S ETUP MSAM, Micro SD and SIM Cards 4 Replace all the packing materials, close the lid, and save the carton for repacking or moving the V400m Plus 3G & V400m Bases unit in the future. WARNING MSAM, Micro SD and SIM Cards Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider.
S ETUP MSAM, Micro SD and SIM Cards 3 Remove the old card, if any and install the MSAM card by carefully sliding it into the slot (with the gold contacts facing outward) until fully inserted. 1 2 E L N A I O T F I N E R E D I VNF O Figure 6 Inserting MSAM Card 4 Turn the cardholder back in place and slide the cover to lock the cardholder. 5 If you are finished replacing or inserting cards, replace the battery and terminal rear cover. Lock the cover by sliding the tab to the left.
S ETUP MSAM, Micro SD and SIM Cards 5 If you are finished replacing or inserting cards, replace the battery and terminal rear cover. Lock the cover by sliding the tab to the left. Changing or To change or install a SIM card: Installing a SIM 1 Follow steps 1 to 3 of Accessing Card Compartments to get to the SIM Card cardholder. E L N A I O T F I N E R E D I VNF O 1 2 Figure 8 NOTE C 1 2 Inserting SIM Card The V400m Plus 3G & V400m Bases supports two SIM cards in a side-by-side configuration.
S ETUP Loading Printer Paper Loading Printer Paper Use the following steps to load a roll of 57mm x 40mm thermal printer paper into the compartment. 1 Unlock the paper compartment by pulling up the latch and swinging the door downwards. E L N A I O T F I N E R E D I VNF O Figure 9 Opening Printer Paper Door 2 Load the paper roll as shown in Figure 10, with the edge of the paper on the top of the roll.
S ETUP Power Supply Disconnect the power pack cord from the power outlet before connecting a power supply. Connect and route all cables between the terminal, ECR, and PC before plugging the power pack cord into a wall outlet or surge protector. E L N A I O T F I N E R E D I VNF O Figure 11 WARNING NOTE C Connecting the Power Pack Do not plug the power pack into an outdoor outlet or operate the terminal outdoors.
S ETUP Cable Connections Cable The V400m Plus 3G & V400m Bases has a couple of USB cabling scenarios: Connections • Direct USB Connection • WARNING Powered USB Connection Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss. Refer to the controlling device instructions for any terminal-specific warnings. Direct USB Similarly, a USB cable (VPN - CBL282-038-XX-A) is required in standard USB Connection environments.
S ETUP Cable Connections Cable Connections To connect the terminal to other devices via Ethernet, RS-232, and USB use the Using the Full- V400m Full-Function (FF) Base that provides a standard RJ-45 LAN socket, RSFunction Base 232 port, a mini-USB port, and a standard DC jack for an external power connection.
S ETUP Smart Card Reader Smart Card Reader The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction. E L N A I O T F I N E R E D I VNF O Figure 15 Using the Smart Card Reader Conducting a Smart To conduct a smart card transaction: Card Transaction 1 Position the smart card with the gold contacts facing upward.
S ETUP Magnetic Stripe Card Reader Magnetic Stripe Card Reader The V400m Plus 3G & V400m Bases has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments. OR E L N A I O T F I N E R E D I VNF O Figure 16 Using the Magnetic Stripe Card Reader Conducting a Credit/ To conduct a credit or debit card transaction: Debit Card Transaction 1 Position a magnetic card with the stripe facing the keypad.
S ETUP Optional Accessories Performing To perform a contactless smart card transaction: Contactless Transactions 1 Gently tap the card onto or hold the card (within 4 cm) against the surface of the display. 2 An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction. Optional Accessories These accessories can be used to further enhance the device’s functionality. See Accessories and Documentation for additional information.
S ETUP Periodic Inspection Periodic Inspection NOTE C 26 Periodically inspect the terminal for possible tampering. Signs of tampering may include: • Wires protruding from the device. • Foreign objects inserted into the smart card or mag stripe slot. • Signs of damage to the tamper-evident label. • Warning message on the device display. If any device is found in tamper state, please remove it immediately from service.
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the V400m Plus 3G & V400m Bases devices. V400m Plus 3G Terminal E L N A I O T F I N E R E D I VNF O Unit Power Requirements • Operating Power: 5 V DC, 2.
S PECIFICATIONS V400m Plus 3G Terminal Display SAM Card Reader CTLS Reader 3.5” capacitive touch screen TFT 320 (RGB) x 480 (HVGA) • Independent 20X x 13Y sensing for real time touch point reporting • Supports signature capture by finger or stylus (5 mm) • I2C interface for touch controller command set • Primary SC reader and 2-SAMs • Compatible with ISO7816-3, ISO7816-10 and EMV4.3 standards • CTLS card operating in the RFID 13.
S PECIFICATIONS V400m Bases Power Pack • Dual input charger to support charge through power pack or base station • Supplied by an external universal-input 11 W power supply, compliant with Energy Star VI. Integrated Printer • 5 V 2.2 mAH Output • 100-240 V, 0.
S PECIFICATIONS V400m Bases Security • PCI 4.0 Compliant This equipment complies with Part 68 of the FCC rules. Located on the equipment is a label that contains, among other information, the ACTA registration number and ringer equivalence number (REN.) If requested, this information must be provided to the telephone company. USOC Jack: RJ-11 REN: 0.1A The REN is used to determine the quantity of devices which may be connected to the telephone line.
CHAPTER 4 Troubleshooting Guidelines This chapter lists typical malfunctions that may occur while operating a V400m Plus 3G terminal or V400m Base and the appropriate corrective action. If the problem persists – even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance. NOTE E L N A I O T F I N E R E D I VNF O The V400m Plus 3G terminal and V400m Base use a tamper-evident case and contains no user-serviceable parts.
TROUBLESHOOTING G UIDELINES Transactions Fail To Process • If the problem persists, contact your local Verifone representative. Check Smart Card Reader C 32 • Perform a test transaction using several different smart cards to ensure the problem is not a defective card. • Ensure that the card is inserted correctly (see Magnetic Stripe Card Reader). • Ensure the MSAM cards are properly inserted in the slots and are properly secured (see MSAM, Micro SD and SIM Cards).
CHAPTER 5 Service and Support Maintenance and Cleaning The V400m Plus 3G & V400m Bases have no user-serviceable parts. Unless otherwise instructed, do not, under any circumstances, attempt any service, adjustments, or repairs on the unit. Disconnect power to the devices before cleaning. E L N A I O T F I N E R E D I VNF O To clean the units, periodically use a clean cloth, slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcoholbased cleaner.
S ERVICE AND S UPPORT Service Returns • Serial number (S/N xxx-xxx-xxx) 1 2 E L N A I O T F I N E R E D I VNF O HARDWARE ID C Figure 20 Finding the Product ID and Serial Number 2 Within the United States, call Verifone toll-free at 1-800-834-9133. 3 Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–7 P.M., EST. 4 Give the MRA representative the information gathered in Step 1.
S ERVICE AND S UPPORT Accessories and Documentation • NOTE You will be issued MRA number(s) and the fax will be returned to you. One MRA number must be issued for each V400m Plus 3G & V400m Bases unit you return to Verifone, even if you are returning several of the same model. 5 Describe the problem(s). 6 Provide the shipping address where the repaired or replacement unit must be returned. 7 Keep a record of the following items: Assigned MRA number(s).
S ERVICE AND S UPPORT Accessories and Documentation Power Supply Cleaning Kit Documentation C 36 PWR475-010-01-A DC power pack (US) BPK475-001-01-A Battery Pack (11.2 Wh, 3.
APPENDIX A Caution and Warning Messages Table 4 Caution and Warning Messages Notice Chapter Warning Setup Caution Setup Caution Setup Warning Setup C Caution Products with UL/cUL certification should include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location, and the equivalent French translations.
Caution and Warning Messages Table 4 Notice Chapter Page Warning Setup Caution Setup English Text French Text page 16 Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. Ne pas utiliser un appareil qui a été altéré ou endommagé. Cet appareil est équipé d'étiquette d'inviolabilité.
Caution and Warning Messages Table 4 Caution and Warning Messages (continued) Notice Chapter Page Warning Setup page 21 Incorrect power sequence may degrade the SoC Host port. Caution Service and Support page 33 Never use thinner, trichloroethylene, or ketonebased solvents – they can deteriorate plastic or rubber parts. Because this device can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display.
Verifone, Inc. 1-800-Verifone www.verifone.com C E L N A I O T F I N E R E D I VNF O V400m Plus 3G & V400m Bases Installation Guide Verifone Part Number DOC475-003-EN-A, Revision A.
