V400m Terminal & Base Installation Guide C E L N A I O T F I N E R E D I V NF O Verifone Part Number DOC475-003-EN-A, Revision A.
V400m Terminal & Base Installation Guide © 2017 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Guide Conventions . . . . . . . . . . . . . . . . . . . . . .
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is the primary source of information for setting up and installing the V400m and V400m Bases. Audience Organization This guide provides simple descriptions of the product features and information for installing and configuring V400m terminals and the V400m Charging and FullFunction Bases. This guide is organized as follows: E L N A I O T F I N E R E D I V NF O Chapter 1, Overview. Provides an overview of V400m Terminal & Bases. Chapter 2, Setup.
P REFACE Guide Conventions Guide Conventions Please refer to the following document conventions for quickly identifying special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross-references. See Guide Conventions. Italics Italic typeface indicates book titles or emphasis. You must not use this unit underwater.
P REFACE Guide Conventions Table 2 C Acronym Definitions (continued) Acronym Definitions LTE Long-Term Evolution PED PIN Entry Device PIN Personal Identification Number POS Point-of-Sale RS-232 Recommend Standard number 232 SAM Secure Access Module SD Secure Digital UL Underwriters Laboratories USB Universal Serial Bus VPN Verifone Part Number E L N A I O T F I N E R E D I V NF O V400M TERMINAL & BASES INSTALLATION GUIDE 7
P REFACE Guide Conventions C 8 E L N A I O T F I N E R E D I V NF O V400M TERMINAL & BASES INSTALLATION GUIDE
CHAPTER 1 Overview This chapter describes the features of the V400m and the V400m Bases. V400m The V400m is Verifone’s next generation integrated retail PINpad device. Its touchscreen functionality and sophisticated design is perfect for high-end retail establishments. E L N A I O T F I N E R E D I V NF O The V400m is a consumer-facing handheld device. The product’s design is equally appealing as a handheld PINpad and robust enough to look and function appropriately in a fixed mount setting.
O VERVIEW V400m Front Functions The V400m includes the following features: • Capacitive touch LCD display and CTLS tap area • Smart card reader • Magnetic card reader • Integrated thermal printer • Secure keypad supporting 4x4 matrix containing 0-9, *, #, Cancel, Backspace/ Clear, and Enter keys. • Dual-function Backspace/Clear key. • Customer-entry for Cancel and Enter keys.
O VERVIEW V400m Bases V400m Bases The V400m Base provides a stable mounted platform for the V400m terminal. The Base comes in two versions: • V400m Charging Base • V400m Full-Function Base The Charging Base supports charging only with no communication functionality. The Full-Function (FF) Base supports several connectivity options and provides serial connection for peripherals (like ECR, check reader, barcode reader, etc.). The USB host port is for maintenance purposes and supports a USB flash drive.
O VERVIEW Features and Benefits The FF Base supports a minimum of seven simultaneous terminal connections via Bluetooth (BT) as well as the following: Features and Benefits • 10/100M Ethernet • 56K modem • WiFi • Wireless 3G (HSPA) and 4G (LTE) • USB host • USB device The V400m terminal and Bases provide the following functionality: E L N A I O T F I N E R E D I V NF O Exceptional Ease of • Use and • Ergonomics • C 12 Touch screen enables easy menu control and signature capture.
O VERVIEW Features and Benefits Critical Security • Protection C Offers a choice of Master/Session or DUKPT key-management methods to protect PIN-based transactions. • Offers secure, reliable PIN input for expanding range of PIN-based transactions. • PCI 5.x-compliant for secure solutions, meeting the PED standard. • Meets ISO and ANSI standards for PIN encryption, key management, and MAC. • Key injection simplified and secured with Verifone’s SecureKit key loading software.
O VERVIEW Features and Benefits C 14 E L N A I O T F I N E R E D I V NF O V400M TERMINAL & BASES INSTALLATION GUIDE
CHAPTER 2 Setup This chapter describes the setup procedure for the V400m Terminal & Bases, in the following sections: C • Selecting Location • PIN Protection Guidelines • Unpacking Shipping Carton • Installing MSAM, SIM, and Micro SD Cards • Loading Printer Paper • Power Supply • Cable Connections • Smart Card Reader • Magnetic Stripe Card Reader • Contactless Transactions • Optional Accessories • Periodic Inspection E L N A I O T F I N E R E D I V NF O Selecting Location Use the
S ETUP PIN Protection Guidelines • CAUTION The V400m Terminal & Bases is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Electrical • Considerations • • WARNING Do not use the V400m Terminal & Bases outdoors. Avoid using this product during electrical storms. Do not use the V400m Terminal & Bases unit near water or in moist conditions. Disconnect the device from its POS terminal before cleaning.
S ETUP Unpacking Shipping Carton Unpacking Shipping Carton Carefully inspect the shipping carton and its contents for possible tampering or damage. 1 Remove the V400m Terminal & Bases unit from the shipping carton. The standard package contains the PIN pad, power pack, battery, and printer paper roll. Refer Accessories and Documentation to for more information about V400m Terminal & Bases related accessories.
S ETUP Installing MSAM, SIM, and Micro SD Cards 3 Remove the battery and place in a secure location. 1 2 C E L N A I O T F I N E R E D I V NF O Figure 5 NOTE Accessing Cardholders Aside from using the pull tab to remove the battery from the compartment, you can also use the recessed areas on the lower portion of the battery to leverage the battery out. 4 The MSAM, SD and SIM cardholders are now accessible.
S ETUP Installing MSAM, SIM, and Micro SD Cards 4 If you are finished replacing or inserting cards, replace the battery and terminal rear cover. Lock the cover by sliding the tab to the left. Changing or To change or install SIM cards: Installing a SIM 1 Use steps 1 to 3 of Accessing Card Compartments to get to the SIM Card cardholder. NOTE The V400m supports two SIM cards in a side-by-side configuration.
S ETUP Installing MSAM, SIM, and Micro SD Cards Changing or To change or install a Micro SD card: Installing a Micro 1 Follow steps 1 to 3 of Accessing Card Compartments to get to the Micro SD SD Card cardholder. 1 2 E L N A I O T F I N E R E D I V NF O Figure 8 Inserting Micro SD Card 2 Unlock the cardholder and turn upwards to allow the insertion or removal of cards.
S ETUP Loading Printer Paper Loading Printer Paper Use the following steps to load a roll of 57mm x 40mm thermal printer paper into the compartment. 1 Unlock the paper compartment by pulling up the latch and swinging the door downwards. E L N A I O T F I N E R E D I V NF O Figure 9 Opening Printer Paper Door 2 Load the paper roll as shown in Figure 10, with the edge of the paper on the top of the roll.
S ETUP Power Supply Power Supply Not all configurations and device contexts require the use of a power supply – Verifone ships power supply with the terminal as required. Contact your Verifone representative If you have changed the context in which the terminal is used or have questions about which power supply should be used. CAUTION Using an incorrectly rated power supply can damage the unit or cause it not to work properly.
S ETUP Cable Connections Cable Connections The V400m Full-Function Base can utilize several types of cable connections. Cable Connections To connect the terminal to other devices via Ethernet, RS-232, and USB, use the Using the FF Base V400m FF Base. The FF Base provides a standard RJ-45 LAN socket, RS-232 port, a mini-USB port.
S ETUP Magnetic Stripe Card Reader Conducting a Smart To conduct a smart card transaction: Card Transaction 1 Position the smart card with the gold contacts facing upward. 2 Insert the card into the smart card reader slot in a smooth, continuous motion until it seats firmly. 3 Remove the card when the display indicates the transaction is completed. CAUTION Magnetic Stripe Card Reader Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction.
S ETUP Contactless Transactions Contactless Transactions The V400m supports contactless transactions through an integrated contactless module. The terminal only becomes active for contactless smart card transactions when initialized by an application. E L N A I O T F I N E R E D I V NF O Figure 15 Contactless Transaction Performing To perform a contactless smart card transaction: Contactless Transactions 1 Gently tap the card onto or hold the card (within 4 cm) against the surface of the display.
S ETUP Optional Accessories Optional Accessories These accessories can be used to further enhance the device’s functionality. See Accessories and Documentation for additional information. FF Base The FF Base (VPN M475-S02-08) provides Bluetooth (BT) v4.2 as well as All BT v4.1 features. It also supplies power, Dial up, Ethernet, USB Host and USB Device, plus powered RS232 connection.
S ETUP Periodic Inspection Periodic Inspection NOTE C Periodically inspect the terminal and base for possible tampering. Signs of tampering may include: • Wires protruding from the devices. • Foreign objects inserted into the smart card or mag stripe slot. • Signs of damage to the tamper-evident label. • Warning message on the device display. If any device is found in tamper state, please remove it immediately from service.
S ETUP Periodic Inspection C 28 E L N A I O T F I N E R E D I V NF O V400M TERMINAL & BASES INSTALLATION GUIDE
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the V400m Terminal & Bases. V400m Terminal Refer to the following specifications for the V400m terminal: E L N A I O T F I N E R E D I V NF O Unit Power Requirements • Operating Power: 5 V DC, 2.
S PECIFICATIONS V400m Terminal Display SAM Card Reader CTLS Reader 3.5” transmissive amorphous TFT LCD TFT 320 (RGB) x 480 (HVGA) • Independent 20X x 13Y sensing for real time touch point reporting • Supports signature capture by finger or stylus (5 mm) • I2C interface for touch controller command set • Primary SC reader and 2-SAMs • Compatible with ISO7816-3, ISO7816-10 and EMV4.3 standards • CTLS card operating in the RFID 13.
S PECIFICATIONS V400m Bases Battery Pack Power Pack • Rating: 11.2 Wh (3.85 V DC, 2890 mAH) • Meets IEEE1725 requirements • Dual input charger to support charge through power pack or base station • Supplied by an external universal-input 11 W power supply, compliant with Energy Star VI. Integrated Printer 5 V 2.2 A Output • 100-240 V, 0.
S PECIFICATIONS V400m Bases Communication Security C 32 • 10/100M Ethernet • 56K modem • LE Secure feature of BT v4.2 + All BT v4.1 feature • USB host • USB device • PCI 5.X Compliant.
CHAPTER 4 Troubleshooting Guidelines This chapter lists typical malfunctions that may occur while operating a V400m terminal or V400m Base and the appropriate corrective action. If the problem persists – even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance. NOTE E L N A I O T F I N E R E D I V NF O The V400m terminal and V400m Base use a tamper-evident case and contains no user-serviceable parts.
TROUBLESHOOTING G UIDELINES Transactions Fail To Process Check Smart Card Reader C 34 • Perform a test transaction using several different smart cards to ensure the problem is not a defective card. • Ensure that the card is inserted correctly (see Magnetic Stripe Card Reader). • Ensure the MSAM cards are properly inserted in the slots and are properly secured (see Installing MSAM, SIM, and Micro SD Cards). • If the problem persists, contact your local Verifone representative.
CHAPTER 5 Service and Support Maintenance and Cleaning The V400m Terminal & Bases have no user-serviceable parts. Unless otherwise instructed, do not, under any circumstances, attempt any service, adjustments, or repairs on the unit. Disconnect power to the devices before cleaning. To clean the units, periodically use a clean cloth, slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcoholbased cleaner.
S ERVICE AND S UPPORT Service Returns • Serial number (S/N xxx-xxx-xxx) 1 2 E L N A I O T F I N E R E D I V NF O HARDWARE ID C Figure 18 Finding the Product ID and Serial Number 2 Within the United States, call Verifone toll-free at 1-800-834-9133. 3 Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–7 P.M., EST. 4 Give the MRA representative the information gathered in Step 1.
S ERVICE AND S UPPORT Accessories and Documentation • NOTE You will be issued MRA number(s) and the fax will be returned to you. One MRA number must be issued for each V400m Terminal & Bases unit you return to Verifone, even if you are returning several of the same model. 5 Describe the problem(s). 6 Provide the shipping address where the repaired or replacement unit must be returned. 7 Keep a record of the following items: Assigned MRA number(s).
S ERVICE AND S UPPORT Accessories and Documentation Documentation C 38 DOC475-001-EN V400m Plus 3G Certifications and Regulations DOC475-002-EN V400m Quick Installation Guide DOC475-004-EN V400m Reference Guide DOC475-006-EN V400m B-Charging Quick Installation Guide DOC475-007-EN V400m B-FF Quick Installation Guide DOC475-011-EN V400m Base C and FF Certifications & Regulations Sheet DOC475-031-EN V400m Plus 4G Certifications and Regulations E L N A I O T F I N E R E D I V NF O V400M TERMI
APPENDIX A Caution and Warning Messages Table 3 Caution and Warning Messages Notice Chapter Warning Setup Caution Setup Caution Setup Warning Setup C Caution Products with UL/cUL certification should include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location, and the equivalent French translations.
Caution and Warning Messages Table 3 Caution and Warning Messages (continued) Notice Chapter Page Warning Setup Caution Setup French Text page 17 Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. Ne pas utiliser un appareil qui a été altéré ou endommagé.
Caution and Warning Messages Table 3 Caution and Warning Messages (continued) Notice Chapter Page Caution Setup Caution Service and Support C English Text French Text page 24 Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. Laissez la carte à puce dans le lecteur de carte jusqu'à ce que la transaction soit terminée. Le retrait prématuré peut annuler la transaction.
Verifone, Inc. 1-800-Verifone www.verifone.com C E L N A I O T F I N E R E D I V NF O V400m Terminal & Base Installation Guide Verifone Part Number DOC475-003-EN-A, Revision A.
Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Note: The country code selection is for non-US model only and is not available to all US model. Per FCC regulation, all WiFi product marketed in US must fixed to US operation channels only. Industry Canada statement This device complies with Industry Canada license-exempt RSS standard(s).
kept as far as possible from the user body or set the device to lower output power if such function is available. Déclaration d'exposition aux radiations: Le produit est conforme aux limites d'exposition pour les appareils portables RF pour les Etats-Unis et le Canada établies pour un environnement non contrôlé. Le produit est sûr pour un fonctionnement tel que décrit dans ce manuel.
être clairement indiqués. 5) De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour les bandes 5250-5350 MHz et 5650-5850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.
