Carbon Mobile 5 Installation Guide Verifone Part Number DOC278-003-EN-A, Revision A.
Carbon Mobile 5 Installation Guide © 2019 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . .
C ONTENTS C H AP T ER 3 Specifications Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 C H AP T ER 4 Maintenance Surface Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is your primary source of information for setting up Verifone Carbon Mobile 5 and Verifone Carbon Mobile 5 with Printer. Audience Organization This guide is useful for anyone installing the Verifone Carbon Mobile 5 device. This guide is organized as follows: Chapter 1, Device Overview. Provides an overview of the Verifone Carbon Mobile 5 device. Chapter 2, Device Setup. Explains how to set up the Verifone Carbon Mobile 5 device.
P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. Italics Italic typeface indicates book titles or emphasis.
CHAPTER 1 Device Overview This chapter provides a brief description of the Verifone Carbon Mobile 5 and Verifone Carbon Mobile 5 with Printer devices. The Verifone Carbon Mobile 5 device is a best-in-class, single-screen commerce solution. A secure wireless handheld mobile payment device that allows merchants to process credit/debit card transactions anywhere. In combination with Verifone Connect digital services, it offers checkout, payment, and the ability to run Android apps, like loyalty and inventory.
D EVICE O VERVIEW 1 Figure 1 Verifone Carbon Mobile 5 and Verifone Carbon Mobile 5 with Printer Key Features and Benefits Processor Features Verifone Carbon Mobile 5 Verifone Carbon Mobile 5 with Printer • Cortex A7 Quad Yes Yes Yes Yes Yes Yes Yes Yes NA Yes Core, 1.
D EVICE O VERVIEW Payment • MSR Yes Yes • Loudspeaker • Loudspeaker • Microphone • Microphone • SCR • CTLS Audio • Optional 3.5mm Headset Jack Communication • 4G LTE Yes Yes Yes Yes Yes Yes Yes Yes 4000-mAh 6200-mAh • Length: 165.7 mm • Length: 184.29 • 3G • 2G • Bluetooth 4.2 BLE, • 2.4 GHz + 5.8 GHz WiFi, • 802.
D EVICE O VERVIEW Features and Benefits Security • PCI PTS 5.
D EVICE O VERVIEW Features and Benefits The Verifone Carbon Mobile 5 provides the right combination of features and functions including a triple-track magnetic-stripe card reader, smart card reader, digital PINpad and contactless/NFC support. BT and WiFi The dynamic combination of Bluetooth and Wi-Fi provides convenience to Performance wireless payment with fewer dropped transactions, and flexible point-of-sale options.
D EVICE O VERVIEW Features and Benefits • TLS/SSL protocols • Direct key injection using industry standard HSMs • VeriShield Retain • VeriShield Remote Key • Verifone Secure Data • VeriShield Total Protect • MasterCard TQM • IPP8 functionality plus multiple AES DUKPT engines • EMV L1 and L2 • ISO7816-3, ISO7816-10, and EMV 4.
D EVICE O VERVIEW Features and Benefits • Power path management integrated • Programmable charging parameters • Support dual inputs from either charging pins or USB connector Main Battery • • Fuel Gauge • Exceptional Ease of • Use • Removable battery Nominal capacity/voltage: 4000mAh/3.85V (CM5) or 6200mAh/3.
CM5P Base The CM5P base provides a stable mounted platform for the Carbon Mobile 5 Terminals. The base comes in two versions: CM5P B‐CHARGING CM5P B‐FF The charging base supports charging only with no communication functionality. The FF base supports several connectivity options and provides serial connection for peripherals (like check reader, barcode reader, etc.
D EVICE O VERVIEW Features and Benefits 14 CARBON MOBILE 5 INSTALLATION GUIDE
CHAPTER 2 Device Setup This chapter describes the device setup procedure.
D EVICE S ETUP Unpacking the Shipping Carton Personal Security The Verifone Carbon Mobile 5 can be used as handover device. Always exercise Considerations extreme caution when conducting transactions especially during PIN entry. • Hand the Verifone Carbon Mobile 5 directly to the cardholder for PIN entry. • Encourage the cardholder to hold the Verifone Carbon Mobile 5 close to avoid others from seeing the information entered.
D EVICE S ETUP Examining Verifone Carbon Mobile 5 Device Features 5 Save the shipping carton and packing material for future repacking or storing the device. NOTE • Charge the Verifone Carbon Mobile 5 device for eight hours before initial use. Verifone Carbon Mobile 5 device comes with an extra battery, that will power the security circuit of the device, in case the device is tampered, and the main battery fails to charge. This extra battery has a life of 2 yrs.
D EVICE S ETUP Installing or Replacing MSAM Cards Installing or Replacing MSAM Cards When you first receive your Verifone Carbon Mobile 5, you may need to install one or more MSAM cards, or you may need to replace old cards. CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap.
D EVICE S ETUP Examining Connection Port Examining Connection Port The Verifone Carbon Mobile 5 device has one primary USB-C port used for power and download. USB-C USB-A Figure 3 Using the Battery The Verifone Carbon Mobile 5 Primary USB-C Port The Verifone Carbon Mobile 5 device uses a single cell Li-Polymer battery or a dual cell Li-Ion battery.
D EVICE S ETUP Connecting the Terminal Power Pack Manual Startup Hold the start button for about 3 seconds until the device displays the startup screen. NOTE Once the device is powered up, The Verifone ADK MAC screen is displayed. Manual Shutdown Hold the start button for about 1 second until the message is displayed on the screen. Touch the "Off" selection to turn off. NOTE The screen is blank when the device has no power.
D EVICE S ETUP Loading a Paper Roll in Device with Printer To Connect the 1 Terminal Power Supply Insert the USB-C to the Verifone Carbon Mobile 5 and USB-A port to the power supply or Desktop. USB-A USB-A Figure 4 TIP Loading a Paper Roll in Device with Printer Verifone Carbon Mobile 5 Power Supply Connection To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.
D EVICE S ETUP Charging the Battery 2 Remove any partial roll of paper in the tray. ! Figure 5 " # Steps to Install a Paper Roll in Verifone Carbon Mobile 5 3 Loosen the glued leading edge of the new paper roll or remove the protective strip. Unwind the paper roll past any glue residue. 4 Hold the roll so the paper feeds from the top of the roll. 5 Pull the paper past the printer door. 6 Align the printer paper to the tabs to the paper guides and hold the paper up when closing the door.
D EVICE S ETUP Using the Magnetic Card Reader 2 Insert the card into the reader slot in a smooth, continuous motion until it seats firmly. 3 Wait for the application to indicate a completed transaction before removing the card. Premature card removal invalidates the transaction. Figure 6 Using the Magnetic Card Reader Inserting a Smart Card Use the magnetic stripe reader to perform credit and debit card transactions.
D EVICE S ETUP Using the CTLS Reader Using the CTLS Reader The Verifone Carbon Mobile 5 supports contactless credit or debit card transactions. To perform a contactless transaction, gently tap the card or hold the card against the surface of the display.
CHAPTER 3 Specifications This chapter discusses the power requirements and dimensions of the Verifone Carbon Mobile 5 and Verifone Carbon Mobile 5 with Printer devices. Technical Specifications Refer to the following information on the power, weight, temperature, memory, ports and other technical details about Verifone Carbon Mobile 5 and Verifone Carbon Mobile 5 with Printer devices.
S PECIFICATIONS Technical Specifications Display • 5" (720 × 1280) HD IPS LCD touchscreen Unit Power Requirement • Input power rating: 5 V DC, 2 A • Charging via USB-C to and external dock connector • Rechargeable battery • Verifone Carbon Mobile 5 - 3900 to 4000 mAh Li-Polymer rechargeable battery • Verifone Carbon Mobile 5 with Printer - 6200 mAh Li-Ion rechargeable battery External Dimensions Verifone Carbon Mobile 5 Verifone Carbon Mobile 5 with Printer Length 165.7 mm 184.
S PECIFICATIONS Technical Specifications • Optional 2 MP front QR/barcode scanner Printer • Verifone Carbon Mobile 5 with Printer • High-speed thermal printer: 30 lps • paper roll: Max 57.
S PECIFICATIONS Technical Specifications 28 CARBON MOBILE 5 INSTALLATION GUIDE
CHAPTER 4 Maintenance The Verifone Carbon Mobile 5 and Verifone Carbon Mobile 5 with Printer devices have no user-maintainable parts. It can, however, be cleaned. Surface Cleaning To clean the device, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use cleaner. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts.
M AINTENANCE Additional Safety Information Additional Safety Information The following is additional information for your safety in using this device. WARNING Potentially Explosive Environments When using the device in areas with potential risk of explosion, such as gas stations, follow the advice of all signs and instructions. If there has been a leak, do not use this device.
CHAPTER 5 Verifone Service and Support For Verifone Carbon Mobile 5 and Verifone Carbon Mobile 5 with Printer problems, contact your local Verifone representative or service provider. For Verifone Carbon Mobile 5 product service and repair information: Returning a Device for Service NOTE • USA – Verifone Service and Support Group, 1-800-Verifone (837-4366), Monday - Friday, 8 A.M. - 8 P.M.
VERIFONE S ERVICE AND S UPPORT Accessories and Documentation • Include a telephone number where you can be reached and your fax number. c Complete the Inquiry Contact Form at http://www.verifone.com/ aboutus/contact/contact_form.cfm. NOTE • Address the Subject box to “Verifone MRA Department.” • Reference the model and part number in the Note box. One MRA number must be issued for each device you return to Verifone, even if you are returning several of the same model. 3 Describe the problem(s).
CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to help you install and configure your Verifone Carbon Mobile 5 successfully. Typical examples of malfunction you may encounter while operating your Verifone Carbon Mobile 5 and steps you can take to resolve them are listed in this chapter.
TROUBLESHOOTING G UIDELINES Battery Does Not Charge Battery Does Not Charge NOTE Blank Display Transactions Fail to Process The Verifone Carbon Mobile 5 battery must initially receive a full charge to ensure proper operation. • Allow the Verifone Carbon Mobile 5 device to remain connected to the power pack for eight hours to ensure the battery receives a full charge. • Li-Polymer and Li-Ion batteries are not affected by shallow charging.
TROUBLESHOOTING G UIDELINES Transactions Fail to Process CARBON MOBILE 5 INSTALLATION GUIDE 37
APPENDIX 7 Caution and Warning Messages Verifone Carbon Mobile 5 Caution and Warning Messages Table 1 Products with UL/cUL certification include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location and the equivalent French translations. Caution and Warning Messages Notice Chapter Page Caution Setup page 12 English Text French Text The terminal is not waterproof or dustproof, and is intended for indoor use only.
C AUTION AND WARNING M ESSAGES Verifone Carbon Mobile 5 Caution and Warning Messages Table 1 Caution and Warning Messages (continued) Notice Chapter Page English Text French Text Caution Setup page 15 Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal.
C AUTION AND WARNING M ESSAGES Verifone Carbon Mobile 5 Caution and Warning Messages Table 1 Caution and Warning Messages (continued) Notice Chapter Page English Text French Text Caution Troubleshooting Guidelines Page 27 Using an incorrectly rated power supply may damage the unit or cause it to not work properly. Before troubleshooting, ensure that the power supply used to power the unit matches the specified requirements (see Specifications for detailed power supply specifications).
C AUTION AND WARNING M ESSAGES Verifone Carbon Mobile 5 Caution and Warning Messages 41 CARBON MOBILE 5 INSTALLATION GUIDE
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