Vx670 Installation Guide VeriFone Part Number 24003, Revision A
Vx670 Installation Guide © 2006 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . .
C ONTENTS Using the Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Standard Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Full-Feature Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Powering Up the Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Placing the Terminal Onto the Base Station. . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is your primary source of information for setting up and installing the Vx670 terminal. Audience Organization This guide is useful for anyone installing and configuring a Vx670 terminal. Basic descriptions of the terminal features are also provided. This guide is organized as follows: Chapter 1, Terminal Overview. Provides an overview of the Vx670 terminal. Chapter 2, Terminal Setup. Explains how to set up and install the Vx670 terminal.
P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Document Various conventions are used to help you quickly identify special formatting. Table Conventions 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms.
P REFACE Conventions and Acronyms Table 2 Acronym Definitions (continued) Acronym Definitions LCD Liquid Crystal Display LED Light Emitting Diode MRA Merchandise Return Authorization MSAM Micromodule-Size Security Access Module PED PIN-Entry Devices PIN Personal Identification Number RJ45 Registered Jack 45 RS-232 Recommended Standard 232 SAM Security Access Module SIM Subscriber Identity Module UART Universal Asynchronous Transmitter/Receiver USB Universal Serial Bus VPN VeriF
P REFACE Conventions and Acronyms 8 VX670 INSTALLATION GUIDE
CHAPTER 1 Terminal Overview This chapter provides a brief description of the Vx670 terminal. The Vx670 terminal represents a revolution for e-payment. The Vx670 device uses a bold ergonomic design that is sleek and stylish, offering countertop power and 32-bit performance in an integrated terminal that can be handed to the consumer for input, making it ideal for pay-at-table usage. The Vx670 terminal is a portable, battery-powered device that uses wireless technologies, including Wi-Fi with 802.
TERMINAL O VERVIEW Features and Benefits Features at a glance • 32-bit ARM9 processor delivers power and usability in a convenient “hand-over” design. • Multi-application operating environment. • 32-bit processing and multi-tasking capabilities. • USB support for VeriFone peripheral devices. • Offers unsurpassed performance on EMV smart card transactions. • Security architecture meets specifications for PCI-PED and sophisticated file authentication.
TERMINAL O VERVIEW Features and Benefits • Sealed MSR blade locks out moisture for excellent spill resistance. • Innovative design resists spills by forcing liquid down and off the front of the terminal • Integrated PINpad offers added convenience to handle PIN-based applications. • Uncompromising reliability from VeriFone, the worldwide leader in e-payment. • Complies with RoHS (Restriction of Hazardous Substances) directive of the European Union.
TERMINAL O VERVIEW Features and Benefits 12 VX670 INSTALLATION GUIDE
CHAPTER 2 Terminal Setup This chapter describes the terminal setup procedure. You will learn about: Selecting Terminal Location • Selecting Terminal Location. • Unpacking the Shipping Carton. • Examining Terminal Features. • Examining Connection Ports. • Establishing Telephone Line Connections. • Installing the Paper Roll. • Installing/Replacing MSAM Cards. • Installing/Replacing SIM Card (GSM/GPRS Models Only). • Using the Smart Battery. • Battery Behavior (No Power Cord).
TERMINAL S ETUP Unpacking the Shipping Carton CAUTION • Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or motor. • Do not use the terminal outdoors. The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. Electrical • Considerations • • Unpacking the Shipping Carton Avoid using this product during electrical storms.
TERMINAL S ETUP Examining Terminal Features Examining Terminal Features Before you continue the installation process, notice the features of the Vx670 terminal (see Figure 2).
TERMINAL S ETUP Examining Connection Ports • A magnetic card reader, built into the right side. Swipe the card using the proper direction, with the magnetic stripe down and facing inward, toward the keypad. • A green indicator LED indicates power is ON. • An internal thermal printer at the back of the terminal. • A smart card reader, built into the front of the terminal. For directions on how to use a smart card, see Conducting Smart Card Transactions.
TERMINAL S ETUP Examining Connection Ports Power Adapter Each Vx670 terminal comes with a power adapter cord that completes the Cable connection between the power pack and the terminal. Figure 4 Power Adapter Cable Connection to a Vx670 Terminal USB Host Cable A 2-Wire USB Host port for external peripherals. A connector adaptor provides for standard USB host connection for the Modem Dongle or the RS232 UART Dongle.
TERMINAL S ETUP Examining Connection Ports Multiport Adapter An adapter that provides connectivity for power, USB Host, USB Device, and COM1 (RS232 UART). This cable is used primarily for deployment or development purposes. Figure 6 NOTE Multiport Adapter Connection to a Vx670 Terminal Other cables are available for development purposes. Check with your local VeriFone representative for further information.
TERMINAL S ETUP Establishing Telephone Line Connections CAUTION The Modem Dongle and Serial Dongle are intended for use with the Vx670 terminal and Base Station only. They should not be installed or used with any equipment other than the Vx670 terminal or Base Station. Establishing To connect a telephone line: Telephone Line 1 Connect one end of the telephone cord to the USB Modem Dongle. Connections 2 Connect the USB Modem Dongle to the terminal using the AVX Connector (VPN 24223-01-R).
TERMINAL S ETUP Installing the Paper Roll Installing the Paper Roll A fast, quiet thermal printer is built into the Vx670 terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer. The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24 inches) wide and 38 millimeters in diameter.
TERMINAL S ETUP Installing the Paper Roll 2 Lift the printer cover up and back. Figure 9 Opening the Printer Cover 3 Remove any partial roll of paper in the printer tray by lifting it up (see Figure 10). 4 Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper. Unwind the paper roll past any glue residue. Figure 10 Removing Partial Paper Roll 5 Hold the roll so the paper feeds from the bottom of the roll when the terminal is inverted (see Figure 12).
TERMINAL S ETUP Installing the Paper Roll 6 Drop the paper roll into the printer tray. Figure 11 Loading Paper Roll 7 Pull paper up past the glue residue on the paper roll. 8 Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. CAUTION To prevent damaging the print roller, always gently press down on the paper roll cover to close it.
TERMINAL S ETUP Installing/Replacing MSAM Cards 9 Tear the paper off against the serrated plastic strip in the printer. Installing/ Replacing MSAM Cards When you first receive your Vx670 terminal, you may need to install one or more MSAM cards or you may need to replace old cards. CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap.
TERMINAL S ETUP Installing/Replacing SIM Card (GSM/GPRS Models Only) 6 Install an MSAM card by aligning the card and carefully sliding it within the guides on the cover until it is fully inserted (see Figure 14). The MSAM card holders are labeled MSAM1, MSAM2, and MSAM3. Figure 14 NOTE Installing MSAM Card Before inserting the MSAM card, position it as shown in Figure 14, with the card’s gold contacts facing the smart card reader end of the terminal.
TERMINAL S ETUP Using the Smart Battery 4 Insert the SIM into the cardholder. NOTE There is only one SIM slot, but there are multiple SAM slots. Make sure you insert the SIM card into the SIM slot, as shown in Figure 16. Figure 16 Inserting SIM Card 5 Install the battery (see Figure 17). Using the Smart Battery NOTE The Vx670 terminal uses an Li-ion smart battery (see Accessories and Documentation for ordering information).
TERMINAL S ETUP Battery Behavior (No Power Cord) • NOTE Battery Behavior (No Power Cord) activates when the battery is left in an unused terminal for extended periods. • Lithium-ion batteries are not affected by shallow charging. Furthermore, when the terminal has no external power source or battery the coin cell battery provides power to the security circuit.
TERMINAL S ETUP Installing the Smart Battery Manual Shutdown Hold the red key down for about 4 seconds until the terminal displays the shutdown verification screen. Keep holding the red key until the Vx670 terminal shuts down. NOTE • The 4-second shutdown delay is for preventing terminal shutdown if the red key is accidentally held down. The time required to hold the red key down to shut down the terminal is configurable (for more information, see the Vx670 Reference Manual – VPN 24004).
TERMINAL S ETUP Connecting the Terminal Power Pack Connecting the Terminal Power Pack When you have finished installing the smart battery, you are ready to connect the CAUTION Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Specifications, for detailed power supply specifications.
TERMINAL S ETUP Charging the Smart Battery If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen. Charging the Smart Battery NOTE After unpacking your Vx670 terminal, install the battery and connect the power pack to the unit for 6 hours or until fully charged.
TERMINAL S ETUP Using the Base Station Using the Base Station The primary purpose of the Base Station is to charge the terminal battery and provide a docking station for the terminal after being used in pay-at-table environments. The Base Station can be positioned on a countertop or mounted to the wall. There are two types of Base Stations, the standard model and the full-feature model. Standard Base The standard Base Station can charge the Vx670 terminal.
TERMINAL S ETUP Using the Base Station For more information on charging the spare battery on the full-feature Base Station and connecting external dongles to the USB ports, see Charging the Spare Battery on the Base Station and Attaching the USB Dongles to the Base Station. Powering Up the Use the procedure in this section to connect the Vx670 Base Station to a power Base Station source. 1 Insert the round barrel connector of the power pack into the power port at the back of the Base Station.
TERMINAL S ETUP Placing the Terminal Onto the Base Station Placing the Terminal Onto the Base Station The Vx670 terminal can be placed on the Base Station when not in use or to charge the battery. External peripherals can also be attached to the terminal via USB dongles while it is on the Base Station (see Attaching the USB Dongles to the Base Station).
TERMINAL S ETUP Charging the Spare Battery on the Base Station 1 Insert the USB dongle into the USB port located at the back of the Base Station. Figure 24 Inserting External Dongle Into USB Port 2 After inserting the external dongle into the USB port, place the Vx670 terminal onto the Base Station (see Powering Up the Base Station). 3 Connect the peripheral to the external dongle.
TERMINAL S ETUP Conducting Wireless Transactions 3 Place the Vx670 terminal onto the Base Station to charge both the spare and installed battery packs at the same time. Figure 26 Charging the Spare and Installed Battery Simultaneously Conducting To conduct a wireless transaction: Wireless • Ensure the terminal is in an optimal position for transmitting. Transactions • Conducting Smart Card Transactions Follow the on-screen instructions provided with your application.
TERMINAL S ETUP Using the Magnetic Card Reader 3 Remove the card only when the application indicates the transaction is complete. Figure 27 CAUTION Using the Magnetic Card Reader Inserting a Smart Card Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction. The Vx670 terminal supports credit/debit card transactions.
TERMINAL S ETUP Using the Magnetic Card Reader 3 Swipe the card through the magnetic card reader.
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the Vx670 terminal. Power DC Power Pack Vx670 terminal: 12V DC 2.0 A UL, ITE listed, Class 2 power supply: a Input rated: 100 - 240V AC, 50/60 Hz b Output rated: 12V DC 2.
S PECIFICATIONS External Dimensions 38 VX670 INSTALLATION GUIDE
CHAPTER 4 Maintenance The Vx670 terminal and base stations have no user-maintainable parts. Cleaning the Terminal To clean the terminal and base station, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts.
M AINTENANCE Smart Card Reader 40 VX670 INSTALLATION GUIDE
CHAPTER 5 VeriFone Service and Support For Vx670 terminal problems, contact your local VeriFone representative or service provider. For Vx670 product service and repair information: Returning a Terminal or Smart Battery for Service NOTE • USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M.
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/ contact/contact_form.cfm. NOTE • Address the Subject box with to “VeriFone MRA Dept.” • Reference the model and part number in the Note box. One MRA number must be issued for each Vx670 terminal you return to VeriFone, even if you are returning several of the same model. 3 Describe the problem(s).
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation Spare Battery 24016-01-R Vx670 spare battery AVX Host Cable 24223-01-R Vx670 AVX Host Cable Modem Dongle 24123-01-R Vx670 Modem Dongle Serial Dongle 24122-01-R Vx670 Serial Dongle 00124-17 2.
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation 44 VX670 INSTALLATION GUIDE
CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to help you install and configure your Vx670 terminal successfully. Typical examples of malfunction you may encounter while operating your Vx670 terminal and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance.
TROUBLESHOOTING G UIDELINES Smart Battery Will Not Charge Smart Battery Will Not Charge NOTE The Vx670 smart battery must initially receive a full charge to ensure proper operation. • Allow the Vx670 terminal to remain connected to the power pack for 6 hours to ensure the battery receives a full charge. • Lithium-ion batteries are not affected by shallow charging. Furthermore, when the terminal has no external power source or battery the coin cell battery provides power to the security circuit.
TROUBLESHOOTING G UIDELINES Printer Does Not Print • Replace the telephone cable that connects the terminal with a cable you know is working correctly. • If the problem persists, contact your local VeriFone service provider. Printer Does Not If the printer does not work properly: Print • Make sure the battery is properly installed in the terminal. The printer will not print if there is no battery in the terminal. • Check battery status or terminal power connection.
TROUBLESHOOTING G UIDELINES Transactions Fail To Process Check the Magnetic Card Reader • Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. • Ensure that you are swiping cards properly. With the Vx670 card reader, the black magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal (see Figure 28).
INDEX A F accessories 42 documentation 43 ordering 43 power packs 42 telephone line cord 43 thermal printer paper 42 VeriFone cleaning kit 42 AVX host cables 43 full-feature Base Station 30 B Base Station 30 batteries extending the battery life 29 See also smart battery battery mode Vx670 26 C cleaning kit 42 cleaning kits ordering 42 connection ports 16 contact VeriFone 41 D dial out problems troubleshooting 46 displays troubleshooting 45, 46 documentation 42 acronym definitions 6 conventions 6 order
I NDEX R troubleshooting 47 R RS232 UART 18 S service returning a battery for repair or replacement 41 returning a terminal for repair or replacement 41 SIM cards for GSM models 24 smart battery 29 battery life 29 charging 29 conserving power 26 disposal 29 features 25 installation 27 recharging 29 removal 27 troubleshooting 46 spare batteries charging on the Full-Featured Base Station 33 ordering 43 specifications DC power pack 37 power 37 temperature 37 standard Base Station 30 T technical support con
I NDEX W W wireless connection CDMA 11 GSM/GPRS 11 Wi-Fi 11 wireless transactions 34 VX670 INSTALLATION GUIDE 51
VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.
