User manual

9-2 Verix SEPT410 & XEPT410 User Manual Error Messages
CONFIDENTIAL – Chase Paymentech Solutions, LLC – CONFIDENTIAL
Error
Explanation
Action
Close Batch
Displays when the batch is more than
90% full between transactions. When the
batch is full, the Batch Full message
displays until the batch is closed.
Perform a batch settlement.
Download Failed
Displayed after a download does not
complete because of a connection lost
or no host response.
Retry the download.
Empty Batch
Displays if the current batch is empty
and a report is requested that displays
or prints the transactions in the batch.
Information only message.
Error reading card
device
Displayed when the terminal is unable to
read the data from the cards magnetic
stripe.
 Retry the transaction.
 If problem persists, perform a swipe test (chapter 6).
Exec nn
An unexpected application error has
occurred.
 Reboot the terminal from the System Mode menu.
 If error persists, perform a full download.
Expired card
The card expiration date has passed.
 Verify the Date/Time on the terminal.
 Request another form of payment.
Failure: {file name
and path}
The listed file names failed the security
check. The error will display and the
application will not start.
Perform a full download.
Fatal Memory Error
An error has corrupted the terminal’s
RAM resulting in the loss of a program
download.
Perform a full download.
File not found
The terminal could not find the download
file requested in VeriCentre.
 Verify parameter *ZT in the terminal and verify that the
file is present in VeriCentre.
 Retry the download.
File Error Page
One of the files in SoftPay is corrupted.
Perform a full download on the terminal.
Invalid Accnt No
At the last four digits prompt, the
incorrect digits were keyed.
 Rekey the last 4 digits from the card.
 If error persists, request another form of payment. The
card may be fraudulent.
Invalid amount
The amount entered is invalid.
Rekey the dollar amount.
Invalid card length
The card number entered is not within
the minimum and maximum number of
digits in the card BIN range.
 Re-swipe the card.
 Manually key the card.
 If problem persists, use another form of payment.
Invalid Clrk Id
The clerk/server number keyed has not
been added to the clerk/server table
through Servers/Clerk Setup.
Add the clerk via the Clerk Setup function (chapter 6).
Invalid Invoice#
The invoice number selected in not valid.
Re-key a valid invoice number.
Invalid Password
The password entered is not valid.
Re-key the valid password.
Invalid STAN
The host response indicated the current
STAN value is not correct.
Escalate to TPS.
Invalid Clrk/Srvr Id
The clerk/server number keyed has not
been logged on.
Add the clerk/server number to the clerk table through
Clerk/Server Setup. Reference Manager Functions chapter.
Invld TCT track #
An invalid numeric value for the track
number was entered.
Escalate to TPS.
Memory Error
The terminal’s memory is not initialized.
Perform a full download.
No Data Avail
A reprint was requested with no
transactions in the batch.
A reprint can not be performed on a settled transaction.