User manual

9-10 Verix SEPT410 & XEPT410 User Manual Error Messages
CONFIDENTIAL – Chase Paymentech Solutions, LLC – CONFIDENTIAL
Error
Explanation
Action
Host Conn Err: 2901
No IP was assigned to the terminal when the
merchant profile is setup for DHCP.
 Ask merchant to verify that the router connected to
the terminal is configured for DHCP.
 Verify the download file has DHCP enabled and
perform a partial if necessary.
 Recycle the power to the router and then the
terminal to attempt to get an IP address from the
router.
Host Conn Err: 3729
The Date and Time in the terminal is
incorrect
 Correct the date and time in the terminal (chapter
6).
 If the error persists, use the appropriate
procedures to escalate a NetConnect issue.
TCP Receive Error 0
This indicates that NetConnect is up but is
unable to establish or maintain a socket
connection to the host.
 If the merchant is using a NetGear router model
RP614v2, this is not supported using Static IP. If
static is being used, ask the merchant to
reconfigure the router to use DHCP and change
the download file to DHCP and perform a partial
download.