Technical data

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POINT TRANSACTION SYSTEMS OY
Vanha Nurmijärventie 62 FI-01670 VANTAA | tel: [phone] | fax: [phone]
www.point.fi
selection. It cannot be used . The terminal also might not have the AID and BIN-tables. Send the
batch from the terminal (instructions 4.4.3).
SERVICE NOT ALLOWED FOR THIS CARD PRODUCT = The card in use is not included
in the terminals card selection. It cannot be used.
NOT ALLOWED = The card in use does not permit to make the wanted transaction. For example
manual entry with a Visa Electron is not allowed.
WRONG CARD = Check that the card in use is the correct card for the required transaction.
TRANS NOT FOUND = The transaction is not in the terminals memory, check the receipt number.
MAX LIMIT EXCEEDED = The amount of the transaction exceeds the maximum limit of the card in
use.
WRONG PIN = Customer has typed the wrong PIN-code for the card.
DOWNLOAD NEEDED = The program needs to be downloaded to the terminal. Contact Point’s
customer service.
TAMPERING DETECTED = The terminal has suffered a knock or a power surge, which has
caused it to go into a security lock mode. The terminal must be delivered to Point’s maintenance
service, where the security lock can be opened. See instructions, part 6.4.
6.2 Notifications on the receipt
CONNECTION ERROR = There is a problem with the connection. See part 6.3.
BATCH SENDING ERROR = There is a problem with the connection. See part 6.3.
”PYYTÄMÄÄNNE AINEISTOA EI OLE” = The bank does not have information of the previous
batch sending ready.
”TAPAHTUMATIEDOSTO PUUTTUU” = The bank does not have information ready of the previous
batch sending.
ERROR FILE NOT EXISTENT = The bank does not have information ready of the previous batch
sending.
OTA YHTEYS NEUVONTAAN = Contact the bank.
6.3 Other exceptions
CONNECTION PROBLEM = Switch the terminal off and on and try to connect again. Check that
the SIM-card is properly placed in its slot.
TERMINAL DOES NOT READ CARDS =Switch the terminal off and on and try again. The chip
card reader might also be unclean. Clean the reader with a cleaning card and try again.